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Reporting Flooding

If you are aware of a flood from one of the following sources you should report it to the responsible authority:

Flood typeResponsible authority
Flood emergencyIf flooding is causing a risk to life and/or property call the emergency services
Flooding from roadsHCC, Highways/Roads and Environment: www.hertfordshire.gov.uk/highwayfaults
Flooding from sewers

The relevant water and sewerage companies for Hertfordshire:

Thames Water: 0845 9200 800

Anglian Water: 08457 145 145
(broadly covers the area North of Stevenage)

Flooding from private drainsPrivate drains are the responsibility of the homeowner/occupier.  Your local water company or drainage contractors will fix the damage for a fee.
Flooding from burst water main

The water supply companies for Hertfordshire:

Affinity: 0845 782 3333
(majority of Hertfordshire)

Thames Water: 0845 9200 800
(covers area West of Hertfordshire and in and around the Lee Valley area)

Anglian Water: 08457 145 145
(covers North Hertfordshire)

Flooding from a riverFloodline: 0845 988 1188
Flooding in your homeAny flood damage in a home is the responsibility of the homeowner/occupier.  If the flooding is from one of the sources above (except private drains) then you should contact the respective authority department.
Surface water flooding from an unidentified sourceHCC General enquiries: 0300 123 4040