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Families First - Early Help Module (EHM)

Important information

The 'Forms, Documents and Guidance' section can be found towards the bottom of this page.

Families First Early Help Module (EHM) System - replacing the eCAF with the Families First Assessment (FFA) - roll out starts this Autumn.

Families First is changing the way services provide early help to families in Hertfordshire, bringing together organisations who provide early help support to families under one 'umbrella' of consistent practice and clearer processes. 

A key element of this change is the transition from the Family eCAF system to Families First Early Help Module (EHM), a multi-agency system, which will replace Family eCAF system as the Early Help System for case management.  Families First Early Help Module (EHM) system will go live on Monday 07 November 2016.  All EHM trained practitioners will be able to register and use the EHM system to support families from Monday 07 November 2016.

Existing open assessments on eCAF will continue to be managed on eCAF system until a case is closed.  Please note all new Families First Assessment will need to be started on EHM.  Please note that no new assessments will be started on eCAF system as of Monday 07 November 2016.

Early Help Module (EHM) system training is available.

Please note your local Senior Families First Coordinators and Families First Coordinators will continue to provide advice, guidance and practice support across both eCAF system and the new Early Help Module (EHM) system.

Starting a Families First Assessment

If you are a practitioner and need to use the Early Help Module (EHM) system, you will need to register by filling in a new EHM user form. Once you receive confirmation that you have been registered, you can then fill in a Families First Assessment Family registration form for the family that you wish to assess. Once completed, forms should be sent to: familiesfirstassessment@hertfordshire.gov.uk 

Hertfordshire EHM System ICT User Agreement Notice

You have been designated as a user of a Hertfordshire County Council IT system. Access to, and use of, the Families First EHM (Early Help Module) system and all data held on it is covered by legislation. This legislation includes:

  • The Data Protection Act 1998; 
  • The Computer Misuse Act 1990; and 
  • The Human Rights Act 1998.

By using Families First EHM system you are agreeing to abide by the legal and procedural controls in place to protect EHM information and systems as listed below.

i) I agree to use the EHM system and the information held on it in accordance with legislation and my own organisation's confidentiality, Data protection and security policies.

ii) I understand that I must not allow Hertfordshire's EHM screens to be viewed by unauthorised personnel particularly when logging in and when viewing sensitive data.

iii) I understand that I must lock my screen and logout of Hertfordshire EHM before leaving my desktop/laptop unattended. I will ensure my screen display is out of direct view of any third parties when I am accessing personal, sensitive, confidential or classified information

iv)  I will not share information contained within the case I have access to unless it is with the explicit consent of the family or there is an overriding legal obligation.

v) I understand that use of the EHM system is monitored for security and any suspected misuse or failure to observe required security measures as set out in this agreement will be investigated and that this may lead to disciplinary proceedings or legal actions.

Please note that by clicking to access Families First EHM (Early Help Module), you are agreeing to abide by the legal and procedural controls in place to protect EHM information and systems as listed above, and in line with Hertfordshire County Council and your own organisation's policies and procedures. Access the Hertfordshire Families First EHM (Early Help Module).

Training

Families First Early Help Module (EHM) system training has replaced eCAF system training as of September. Please visit the Families First EHM training page for full course details, training dates, and booking options.

Families First Early Help Module (EHM) system support contact


If you have any queries or need support with the Early Help Module system, please email the Families First Partnership, Practice and Development Team
Email: familiesfirstassessment@hertfordshire.gov.uk
Telephone: 01438 737575

Contact details of your local Families First Coordinators. If you have a query about Personalised commissioning, please use the contact details on the personalised commissioning page.

Information on eCAF system

If you have forgotten your eCAF system Password, need support logging in or have a query please send an email or phone:

Email: caf@hertfordshire.gov.uk
Telephone: 01438 737575
For details of your local CAF/Families First Coordinator and the support that they can provide, please refer to the Families First Coordinators Contacts page.
If you have a query about personalised commissioning, please use the contact details on the personalised commissioning page.

If you have any safeguarding concerns about a child or young person please use the following numbers:

  • The Police: 999
  • Children's Services (including out of hours): 0300 123 4043
  • The Child Abuse Investigation Unit: via 101.This is a specialist team within the police with countywide responsibility for undertaking child protection investigations.

For further safeguarding information, please visit the Safeguarding page or visit the Hertfordshire Safeguarding Children's Board page.

Forms, Documents and Guidance