Skip to content

    
Hertfordshire County Council

We want to hear your views on how we should be spending your council tax money over the coming year.

This is your opportunity to help shape the way Hertfordshire County Council delivers its services.

Please fill in our short survey below.

The deadline for this is the 15 December 2019.

Your feedback and comments will shape our decision-making process for the 2020/21 budget.

Our services affect the lives of every Hertfordshire resident, business and community. We act as an advocate on our residents’ behalf and deliver a wide variety of services that make a positive impact to the areas where people live.

As with all county councils, we continue to face significant financial constraints. Since 2010 we have made savings of almost £334 million from our annual budget and we when we started our planning for future years budgets back in the Spring, we identified a need to make further savings of £90 million per annum by 2023.

In order to tackle these issues, we know we must continue to find innovative ways to improve and to reduce our costs, whilst maintaining a keen focus on our primary purpose - delivering high quality services that enhance the lives of our residents. Based on feedback from previous surveys we are continuing to transform the way we work using new technology; investing in our staff to allow them to be more flexible in the way they work, as well as rationalising our property holdings to enhance our overall efficiency.

However, we are approaching a point where further efficiencies are becoming increasingly difficult to identify and deliver.

The improved funding recently announced from central government, along with decisions made by the county council, has helped close the council’s anticipated funding gap for 2020/21.

The council continues to work hard to manage the financial pressures it faces. To ensure next year’s funding deficit remains as low as possible we would need to consider raising the overall Council Tax level by 2%. Doing so will reduce the need for the council to cut spending on key services.

In addition, the council is also considering whether to increase council tax by a further 2% (through what is known as the Social Care Precept) to help support adults with physical and mental disabilities, carers and older people.

If we are unable to increase council tax and include the additional Social Care Precept, as indicated above, the funding gap for next year would rise to £31 million. This would result in the council having to significantly reduce its level of spending, preventing the council from maintaining its current level of service delivery.

Further pressures have meant we have had to spend more on delivering our services. This includes:

  • Inflation – Increase in rates for utility bills, business rates, pay and contracts increased our costs by £10.7 million.
  • Legislative - Legislation concerning the National Living Wage has resulted in our costs increasing by £4.2 million. Other unavoidable costs including changes in what we are required to do by law meant we have to spend a further £20.8 million.

Feedback from last year's survey

The 2018 Survey results (PDF 334KB)Opening in a new window from residents who completed the survey last year showed that they would like to know more about where our funding comes from, how our budget is spent and what priorities our services have for the upcoming year.

 

Rate this page

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.