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Hertfordshire County Council

Taken from our annual report, we have highlighted some of the key things our services have done and achieved throughout the year, the challenges faced, how we've managed the budget and what we've planned for the year ahead.


Educational achievements

Hertfordshire schools are rated higher than the national average by Ofsted - 93% of schools confirmed as good or outstanding.  

  • Over 500 children have accessed 30 hours free childcare in Hertfordshire, after being one of the first local authorities in the country to offer this as part of a national trial.
  • 96% of children successfully got a reception place in their preferred school.
  • 94% also gained a place in their chosen secondary school.

Learning opportunities for young people, adults and families

  • Young people aged 16-18 have been increasingly taking up education or employment opportunities, leaving just 3% not taking up these options - that's a record low for Hertfordshire.
  • With secured funding from The Careers and Enterprise Company, many young people across the county are now being mentored by local employers.  
  • Hertfordshire Adult and Family Learning Service has helped 7,000 adults, aged 16 - 102, access programmes with 93% completing their course.
  • £5.5 million has been granted from The Big Lottery Fund and European Social Fund to help further boost the skills of our residents until 2019.





Library developments

The brand new Hemel Hempstead Library, with state-of-the-art facilities, opened its doors in January 2017, along with Watford Central Library finishing their major refurbishment.

Both libraries now feature an exciting CreatorSpace giving visitors access to a range of new technologies.    

Protecting our local environment

Waste and recycling

You have all been contributing to a greener and cleaner county with a recycling rate that is way above the England average.

After receiving Government funding, we hosted 10 local electrical reuse and recycling events. All suitable household goods received from our residents were then donated to charities.


Parks and open spaces

  • A record number of 50 parks have received the nationally recognised Green Flag Award.
  • Castle Park in Bishop's Stortford has received Lottery funding for its development.
  • Improvements can be seen across a range of county parks including repaired bridges, steps and new paths.




Road improvements   

We have repaired and covered pot holes on many roads across the county, reaching the size of 3 football pitches!


We have also been recognised for the way we deal with street lighting, reaching the finals in the Chartered Institute of Highways & Transportation Awards. 





Health, social care and wellbeing

  • The Council's Care Home Vanguard programme has effectively seen accident and emergency visits from participating care home residents reduce by 45%.
  • The number of children being looked after is the lowest its been since 2008.
  • More than 7,000 children across 27 schools are going that 'extra mile' by running 15 minutes during every school day, with many more schools ready to take part.     

Award winning public health campaigns


Love Your Bump 

  • The Love Your Bump campaign was designed to help pregnant women and their families to quit smoking.
  • Love Your Bump received great praise and recognition winning 2 awards, including 'Campaign of the Year' and 'best low cost campaign'.  



  • #GetChecked was a successful campaign to improve men's sexual health, winning an award for 'best use of evaluation of research'.
  • The campaign reached over 13,000 people across its online platforms.




Keeping communities safe

Fire and Rescue

  • Thousands of vulnerable residents received physical and practical advice on staying safe and independent in their homes through our Fire and Rescue Service’s Home Safety Service.
  • Advice on staying healthy and active was also offered at home visits as part of a newly developed ‘Safe and Well’ programme.
  • Our Fire and Rescue Service have developed new ways of working with partners to improve responses to medical emergencies.

Road safety

Our road safety teams have visited many local schools, advising and encouraging children on the safest ways to walk, cycle or ride their scooter to school. 


Community involvement opportunities

Supporting our community

  • With an extra investment of £250,000, our Community Dementia Support service have been able to support an additional 1,500 people per month.
  • Through our Hospital Discharge Service, we have helped 3,600 people to leave hospital quickly and prevented 85% of patients returning within a month. However, there is still continuous work needed to ensure patients are transferred smoothly through the care system.    

Getting residents involved

  • We launched our brand new website with help from our website testing panel.
  • We re-launched our Citizens Panel.
  • We have engaged with many local residents through consultations, surveys and events to help us determine your priorities and decide how to best use public money.  


  • The Year of Volunteering campaign was launched to highlight the benefits of volunteering, encouraging others to get involved.    
  • A Volunteer Awards event was held at County Hall to celebrate and recognise the achievements of our exceptional volunteers who contribute to Hertfordshire communities.
  • The Countryside Management Service received the Excellence in Volunteer Management Award and were re-accredited with the national Investing in Volunteers Standards.   


Finances and the year ahead

Despite the challenge of meeting increased demand for our services within a context of reduced resources, we managed to deliver the vital services required to meet the needs of our local residents and businesses within the available budget during 2016/17. 

We will continue to respond to these challenges by being innovative in the way we deliver our services, intervening early to prevent problems before they arise, and working more closely with our partners and our communities.

For the year ahead, we will also start some exciting new highway improvement projects, continue to tackle the challenge of raising the attainment levels of vulnerable pupils, and work together across the public sector to plan for some of the greatest challenges and opportunities facing the county, such as significant housing growth in Hertfordshire. 


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