Update on Cheshunt care home

Following the fire at a care home in Cheshunt on Saturday we would like to thank everyone for their continued support.

Fire service response

The Herts Fire and Rescue service were at the scene within 7 minutes of the call. 33 residents were rescued and firefighters worked closely with police and ambulance colleagues to evacuate them to a nearby emergency reception centre.

Sadly, two people died in the fire and we would like to offer our sympathies to the families. 

The Specialist Herts Fire Investigators are currently investigating the cause of the fire and it would be inappropriate to comment further at present.

Re-housed all residents

The recently-introduced seven-day working arrangements for our hospital teams meant staff could be deployed immediately and a large team were based at the Marriott Hotel in Cheshunt, which was the impromptu reception centre, from 9am. 

This included occupational therapists, social workers and senior managers, as well as staff from Quantum Care, the largest provider of care homes in Hertfordshire, who kindly stepped in to help provide excellent support throughout the day. This enabled the attending ambulances from the East of England Ambulance Service to be released quickly to respond to other emergency calls in the area.

Along with them and staff from New Grange care home, beds were identified in alternative care homes for all 30 residents, based on assessments of their individual needs and liaison with their relatives.  Beds were found for all residents by 4pm on Saturday.

Next steps

Working with partners in the NHS and at Quantum Care, appropriate transport was secured for each resident, and staff from New Grange travelled with them to their new homes.  Their care records also went with them, as these were rescued from the fire. 

Quantum Care provided extra staff at all the receiving care homes to ensure they were able to manage the arrival of new residents, and colleagues from the Herts Community Trust (district nursing team) were available to help on the scene as well as making follow up visits to care homes over the weekend and following days.

Social workers are now in the process of visiting all 30 individuals to carry out further assessments of their needs to ensure that beds are provided in the most suitable homes moving forward.  Trauma support services will also be made available.