British Sign Language (BSL) Instant Video Relay Service

Published: 09 Jan 2019


Hertfordshire County Council has appointed SignVideo to provide a British Sign Language (BSL) Video Relay Service for deaf residents.

The service allows deaf people to communicate with hearing people using a smartphone, tablet or computer via a BSL interpreter in real time, enabling users to have equal access to information and advice through our Customer Service Centre.

The county council recognises that everyone is different and is committed to exploring ways to improve our information resources to reach all Hertfordshire residents.

Cllr Richard Roberts, Cabinet member for Adult Care and Health, said: “We are always looking for ways to enable our residents to get on with life, this project will do just that.

“We are committed to ensuring that deaf people in the county are able to access a qualified BSL interpreter quickly and when they need it.

“This service will mean that deaf people can get the help they need, when they need it and in a way they want it.”

SignVideo Relay Service gives BSL users independence, by allowing them to make telephone calls confidently to hearing people through fully qualified BSL interpreters.

BSL remote video interpreting service is available via a free link on our website www.hertfordshire.gov.uk/contact