Carers invited to help improve information and advice services

Published: 27 Feb 2020

We are inviting all Hertfordshire residents with a caring responsibility to take part in an online survey about the information and advice services provided by Hertfordshire County Council.

We want feedback from people looking after anyone who is elderly, disabled, has a physical or mental illness or who misuses drugs or alcohol.

We are currently reviewing the information we offer to carers through our website and other communication channels and want to make sure it is useful and meets their needs.

Feedback from the survey will help us to better understand what types of information and advice carers find useful, from tips on finance to planning for the future. We also want to find out how carers prefer to access this information.

Richard Roberts, Executive Member for Adult Care and Health, said: “There are more than 100,000 unpaid carers in Hertfordshire looking after a family member or a neighbour. We want to make sure that they have easy access to essential information on topics such as benefits, finances, future planning, support groups and social services. If you have a caring responsibility, please provide us with feedback on the type of information and advice you need by completing our survey.”

The online survey only takes a couple of minutes to complete. It is available at:

The deadline for completion is Friday 20 March at 5pm.

Information for carers is available on our website at: