County council welcomes critical report on Great Northern and Thameslink rail services

Published: 12 Jan 2018

Hertfordshire County Council has welcomed the publication of the National Audit Office (NAO) report criticising the Great Northern and Thameslink train services operated by GTR. The report says that these services have been the worst in the country over the last three years.

Cabinet Member for Transport, Derrick Ashley, said: “Thousands of local residents rely on these services to get to work every day. They should not have to suffer regular delays and cancellations. A good train service is a vital part of our transport plans for the county, and will only become more important as we see more homes built in our area.”

The NAO report highlights shortcomings in the Government’s Department for Transport and Network Rail as well as by the train operator.

Derrick Ashley continued: “I hope that the Department for Transport responds positively to the report and introduces improvements. For example we urgently need the fifth platform at Stevenage station as the train company is about to introduce bus replacement between Hertford North and Stevenage due to the lack of platform capacity. Another quick win would be the introduction of the Oyster card to Hertford North services.”

The NAO report comes in advance of major timetable changes which will be introduced from May. Final details of the new timetable will be published by GTR next month.

The NAO report is available at