Hertfordshire County Council showcasing the importance of customer service

Published: 28 Sep 2017

Every year, Hertfordshire County Council takes part in National Customer Service Week (2 – 6 October) by helping to raise awareness of the vital role customer service plays across the organisation.

Throughout the week you can follow us on Facebook and Twitter, where we will be showcasing the ways we provide customer service and our online services. This includes information on how you can be involved by being part of our website testing user panel. Also, if you’ve ever wondered how your queries are handled, follow our ‘Day in the life of an advisor’ feature on our website blog.

Our highly trained customer service advisors deal with an average of 3,000 calls and 1,300 emails every day. People can now access more of our services using our recently updated website www.hertfordshire.gov.uk, which now provides more options to perform online transactions at their own convenience.

David Williams, Executive Member for Resources, said: “We recognise the importance of good customer service and ensuring people who need to get in touch are able to do so quickly and easily. Our website has undergone a huge transformation, providing even greater access and information for visitors at the click of a button.

“Our aim is to give everyone who contacts the council a satisfactory experience, and our customer service advisors play a fundamental role in making this happen.”

The Customer Service Centre is just one way you can reach Hertfordshire County Council with more people contacting us by email or online than ever before. Last year our website had more than six million visits, which included 98 per cent of parents opting to apply for their children’s secondary school places online.

People can also contact us by phone on 0300 123 4040 and for deaf customers or those with hearing loss, contact us using SignVideo, our live BSL video interpreting service or textphone.

If you need assistance getting online there is help available at your local library, where computers are accessible for public use and one-to-one support sessions are offered. Please contact your local library for further details or visit www.hertfordshire.gov.uk/libraries