The NEW way to stay up to date with county council services

Published: 05 Sep 2018

Hertfordshire County Council will be distributing the last issue of its long running resident’s magazine, Horizons, this September.

The decision to focus on more targeted and digital communications and reduce the number of printed publications sent to residents was made by the Council in 2017.

Hertfordshire County Council has almost 85,000 subscribers signed up to receive their Update Me emails. Residents can get the latest news and updates from across the council, including specific updates about libraries, health walks, highways and much more. Update Me, along with the county council’s social media accounts which have over 100,000 followers, form the foundations of a modern approach to communicating with Hertfordshire residents.

The county council is confident this digitally-led approach will keep residents more informed about council services and how their council tax is spent. It also allows residents to open up a dialogue with the council and have their queries answered quickly and efficiently.

Recent Ofcom studies have shown that 9 out of 10 households in the UK have access to the internet, with 72 per cent of adults having access to the internet of email on their mobile phones. These statistics show how the nation has become more digitally aware. Hertfordshire County Council have responded to this trend by modernising their website which recently won ‘Website of the Year’ at the UK Public Sector Communications awards. 

Cllr David Williams, Leader of Hertfordshire County Council said: “We are constantly looking at ways to make the best use of our resources in order to protect our frontline services. In this case the opportunity to save £100,000 by 2019/20 was too good an opportunity to pass up.

“Signing up to receive our Update Me emails or following us on social media are the best ways for residents to find out what’s happening in their local area – whether it’s roadworks on your journey to work or school application deadlines - and crucially they will get this up to date information when they need it most.”

The County Council will continue to produce a single annual printed publication in the spring with information on council tax for any residents who are not able to access information online.

To sign up to Hertfordshire County Council’s update me emails visit