What we do

Hertfordshire Adult and Family Learning Service (HAFLS) runs a wide range of quality and approved courses for adults aged 19+, aimed to help improve people’s lives.

We offer subjects such as English, Maths, Nutrition, Art and IT.  We also run courses in children centres and schools where you can learn with your child.

Courses we run are primarily low cost in order to help improve the skills and wellbeing of people living in Hertfordshire. We also run leisure courses that are just for fun.

We also offer a range of study programmes that help young people aged 16-24 people take the next step into further education, apprenticeships or a career.

Through support from The Big Lottery and European Social Fund, we also offer finance, employment and skills mentoring under Building Better Opportunities (BBO).

Our quality courses

We're funded by the Education and Skills Funding Agency and European Social Fund to deliver community learning courses for adults, young people and families across Hertfordshire.

We subcontract learning providers in Hertfordshire to deliver some of these courses on their behalf. Those learning providers are responsible for delivering courses to a high standard. We quality monitor provision to ensure it meets the requirements of OFSTED and the Education and Skills Funding Agency.

If you, have any concerns or issues, please raise these in the first instance with your learning provider. You can also contact us directly.

Hertfordshire Adult & Family Learning Service

Room 145 (CHO121)
Pegs Lane
County Hall
SG13 8DF


Email: hafls@hertfordshire.gov.uk

Telephone: 01992 556194


We encourage all feedback from our learners in order to improve our service.

Compliments, comments and complaints policy

Matrix Standard

We're proud to have achieved Matrix Standard in March 2018. This shows we are an organisation that provides quality information and advice to our learners that makes learning and work more accessible.                      

Grade 2 - 'Good' in our latest OFSTED inspection

We achieved a Grade 2 - Good score in our latest OFSTED inspection in 2017. View the report on the Ofsted website.

We provide a safe environment to all of our learners

We're committed to providing a safe learning environment for our learners.

Our standards and strategies

We're constantly working on ways to reduce the risk of all types of harm to adults and children. Read our Safeguarding strategy.

Everyone should have the same access to services and feel included in society. Read our Equality strategy.

We have recently introduced a fees policy to ensure our courses are affordable to everyone. Read the fees policy.

Discretionary Learner Support

We can support learners with travel or childcare costs if they're on a low income or in financial difficulty.

To find out more about the support available and whether you're eligible:

  • visit GOV.UK for guideliness provided by the government's Education and Skills Funding Agency (ESFA).
  • contact us and request an application pack to get started.