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Hertfordshire County Council

Workforce Shadowing

Workforce Shadowing is an exciting opportunity to "spend a day in someone else’s shoes" and is open to the entire Families First partnership.

Workforce Shadowing encourages more effective working relationships, enhanced communication and can help to strengthen and develop professional relationships.

Accessing the Workforce Shadowing scheme has been simplified into 3 easy steps!

  1. Choose your shadowing opportunity from this list
  2. Simply send an email to  copying in your manager to indicate their support of your application
  3. Get shadowing!


Could your service host shadowing?
If you would like to offer a shadowing opportunity within your organisation:

  1. Nominate a contact in your team
  2. Email and we will be in touch.
  3. You'll then be added to the list of participating organisations.

Outcome Star

Outcomes Star, is a collaborative, strengths-based tool which allows practitioners and service users (adults, young people and children) to identify where the service user is on the Journey of Change.

The service user is asked to consider where they want to get to, and together actions are agreed that can bring about onward progression.

Practitioners must undertake a one-day Outcomes Star training session in order to gain access to the Star tools

Outcomes Star is used by Families First teams. Each team uses the Star(s) most appropriate to their service. For example, children’s centres use Family Star Plus for use with parents; Thriving Families use Family Star Plus with parents and My Star for use with children and young people.

This tool is used collaboratively between the practitioner and service user. It's a positive tool which encourages service users to recognise the progress they've made.

Use the Hertfordshire Guidance for your service area to ensure consistency with other services.

Access the resources and the online management system

Hertfordshire Outcomes Star Guidance

Thriving Families Outcomes Star Guidance

Hertfordshire Safeguarding Children Board (HSCP) training programme

Hertfordshire Safeguarding Children Partnership supports practitioners in building their skills in inter-agency working for safeguarding children and young people. These programmes build on the level one awareness sessions provided by agencies for their own staff.

For details about new courses and lite bites, you can look at their booking system or email to be added to a training updates mailing list.

My Baby's Brain

We have 2 courses available. You must complete the first (five to thrive) course before booking on to the second (vulnerability, trauma and recovery).

My Baby's Brain: Five to thrive

Our one-day practitioner training aims to equip practitioners with an understanding of how brain development happens in babies and children, and how they can help parents, children and babies form strong attachments that  encourage healthy development.

My Baby's Brain: Vulnerability, trauma and recovery

This additional training day will primarily look at vulnerability, toxic stress, trauma and recovery but also incorporate elements of secondary trauma and is aimed at professionals who have already completed the five to thrive training and work with higher need families.

Book on our My Baby's Brain courses.

My Teen Brain

Read more about a one-day course for professionals to help you understand and support teens.  My Teen Brain course for professionals

Money Advice Unit training

The Money Advice Unit offer a range of courses will help you gain knowledge about benefits/debt

Download their training course directory and their application form.

Inter-parental Relationship Support training

Brief Encounters – beginner level training

This course is if you've not yet attended any training on couple conflict and want to gain knowledge and confidence in identifying parents in conflict and supporting them.

This training will deliver the following outcomes:

  • An understanding of the importance of supporting parents in conflict.
  • The ability to be able to pro-actively identify parents in conflict when working directly with families.
  • The ability to have early conversations with parents in conflict, in order to support them to reflect on their relationships and consider how to improve them.
  • An awareness of support services in Hertfordshire for parents in conflict and how to refer.

Find out more.

How to Argue Better – intermediate level training

This is if you've already done Brief Encounters training or are already confident in identifying parents in conflict, providing initial support and referring to other services.

It's evidence based training that provides you with the skills, knowledge and resources to work in more depth with parents experiencing conflict in their relationship. It will deliver the following:

  • Confidence to directly work with parents in conflict to support them to improve their relationships, including in more complex cases.
  • The ability to encourage and motivate resistant parents to accept things need to change and to access further support  
  • An awareness of practical techniques that parents can use to reduce conflict in their relationships and encourage parents to use them.

Find out more information.

How to book

You can book online through Young in Herts

If you don't have a Young in Herts account please email

You can find more information on the programme or email or call 01992 555770.

Mindfulness for wellbeing

The aim of the course is to become more aware of body sensations, feelings and thoughts from moment to moment, through doing exercises in mindfulness of body, breathing, thoughts, movement etc. There will be a combination of exercises in the class and exercises to practice at home.

Read more about the course.

Mental health

You can access Mental Health training and information for non-mental health professionals

•     MindEd – this provides training for non mental health professionals as well as parents. 

•     Anna Freud Centre - videos which some people might find helpful    

•    Zero suicide alliance - an introduction to suicide awareness


Providing training courses required for those working with children and young people.

The key areas are:

  • Safeguarding, Level 1 & Level 2 courses
  • First Aid – Emergency and Paediatric First Aid courses
  • Health & Safety
  • Food safety

See all the Pro-Action courses

Protective behaviours

Families Feeling Safe run courses for professionals about safeguarding

The 0-25 Together Service are running a Safeguarding conference.

Benefits and homelessness

A range of documents for working with families, young people and care leavers about welfare issues.

Drug and alcohol training

There's a course on identifying and supporting families with Drug and Alcohol Problems - read the flyer.

Other training

The vision for Families First training and development is to create a skilled, confident and resilient multi-agency workforce that supports whole family working.

To support this , free training courses are available to practitioners across Hertfordshire.

How to book

External partners

Complete the booking form and return by email to


Hertfordshire County Council employees

Book via iLearn+ / ESS.


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