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Once you have contacted us about needing home adaptations, we'll arrange for a caseworker from our team to visit you. They'll help you complete the application form and collect the required financial information.

 

Whether you decide to use our agency services or not, you will still need to submit a valid application before we can process it.  

Application documents

A valid application needs to consist of the following documents:

Completed application form

If you are using our services, we will obtain quotations on your behalf from our approved contractors.

If you choose not to use our agency, you'll be required to submit 3 estimates for the works from separate contractors. These should be itemised on our schedule of works and be accompanied by the contractor's signed letterhead which includes a written undertaking to carry out the work for the quoted sum.

The contractor submitting the lowest quote will usually be instructed to carry out the work.

Proof of ownership

If you're not using our service, you'll need to provide us with written proof of your length of ownership of the property, and confirmation of your occupation.

This may be in the form of a letter from your solicitor or building society, or if you have the deeds at home we can arrange for the council's legal officer to check them. Please note repair grants are secured as a charge on your property.

Alternatively, if you are using our Agency we will obtain this information for you.

Evidence of your financial situation

Up-to-date evidence will allow the Test of Resources to be completed. These documents of evidence may include:

  • certified accounts for the most recent three years if you are self employed
  • copies of pay slips for the past year
  • your most recent P60
  • copies of pension or allowance books
  • copies of your most recent bank statements for all the accounts you have
  • copies of building society pass books or other investment accounts
  • any details of stocks and shares
  • addresses and approximate values of any properties you may own, other than the one for which you are applying for the grant.

Plans

If the work involves new building or major internal changes, we'll need 2 copies of the relevant plans.

Building Regulation approval

If you're not using our services, copies of the Building Regulation approval and planning consent will be required, where appropriate.  

The fees for these may be considered as part of the grant's eligible expense and receipts should be submitted with your application. However if you decide to use our agency services, we will obtain these for you.

Receipts

Receipts for any other additional fees, for example from architects or structural engineers, will need to be submitted.

 

Submitting documents

It's best to submit all these documents to us together. They will then be checked and if correct, your application will be registered as a valid application.

You'll receive receipt of acknowledgement for your application and will then be advised of the registration date.

If your application is not complete, you'll be notified within 3 weeks so you can make the necessary changes or provide any additional information.

Application timescales  

The government has set a target that all applications should be determined within 6 months from the date of registration.

Our target time is 3 months, and in many cases it may be less.

If we have made any payments over and above the level of the grant, which may be from a contractor's invoice, fees to the agency service or to outside architects or consultants, you will be invoiced for the amount within 21 days from certified completion.

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.