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The Local Offer lets parents and young people know what special educational needs and disabilities services are available in Hertfordshire, and who can access them.

What is the SEND Local Offer?

Every local authority must identify education, health and social care services in their local area provided for children, young people and families who have SEN or disabilities. These services are then put together in an information directory called the Local Offer. It is essentially the services and support that are offered to families who have children or young people with special educational needs and disabilities, from across the county.

If you have a child or young person with SEND, then think of the Local offer as all of the services and support available to them, and to you as a parent or carer.

What is SEN, SEND or SEN provision?

Special educational needs can affect a child or young person’s:

  • ability to learn
  • behaviour or ability to socialise and make friends
  • reading and writing
  • ability to understand things
  • concentration levels
  • physical ability.

SEN provision is the help and advice you can get from the local authority, and other organisations, to help with these needs. SEND is the wider term used for Special educational needs and disabilities.

Education

All children and young people are entitled to an appropriate education that enables them to make progress so that they:

  • Achieve their best
  • Become confident individuals living fulfilling lives and
  • Make a successful transition into adulthood, whether into employment, further or higher education or training.

Every child or young person with Special Educational Needs should have SEN support. This means help that is additional or different from the support generally given to other children or young people of the same age.

Most children and young people with SEN have their needs met through mainstream education.

For more information on education, please visit our Get support with education section.

Health

A wide range of health services are available to meet the health and well-being requirements of everyone.

The Hertfordshire Community NHS Trust offer a number of services to SEN families.

In Hertfordshire there are 2 Clinical Commissioning Groups (CCG); Herts Valleys CCG which covers West Hertfordshire and East and North Herts CCG. The CCGs are responsible for commissioning (planning, designing and paying for) your NHS services. In addition to this there are also 4 NHS trusts, which run the hospitals, community and mental health services and a number of NHS trusts in neighbouring areas.

Our services for children and young people area has more information about the health services available to SEND families.

Social care

Social care is a term that generally describes all kinds of personal care and other practical assistance for children, young people and adults who need extra support.  Some disabled children/young people and their parents will need practical support both inside the home and outside it.  Local authorities have legal responsibilities to help families with disabled children.

Most children and young people with SEND will have their needs met by universal services. These are services that anyone can use such as GPs, health visitors, schools and community activities and services.

Children, young people and young adults, with severe, permanent and substantial disabilities or long-term complex health problems can access our Short Breaks Local Offer and those with continuing needs can be supported by our 0-25 Together service.


SEND guidance for parents and carers

Gov.uk has some really good information on what you can expect of your local authority with regard to their Local Offer.

A guide on the support system for children and young people with special educational needs and disability (SEND).

Guidance on the special educational needs and disability (SEND) system for children and young people aged 0 to 25. Gives much greater detail than the parent guide.

Support for parents and families

impartial and confidential information, advice and support to parents and carers of children with special educational needs and disabilities (SEND), and young people and children with SEND.

Free newsletter and database for children and young people aged 0-25 with additional needs or a disability.

Based in Hertford and Watford, offering information and support for parents and carers via telephone, email and face to face.

Championing parent and carer voice to service planners and decision makers

Local offer feedback

We want your help to continually improve the Local Offer.

Tell us what you'd like to see, what we’ve missed and what we can do to improve the information and support we provide by emailing us or use the feedback link in the header of each page.

You can also comment on a service in our directory by using the smiley faces.

0300 123 4043 - Hertfordshire County Council customer call centre

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

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Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

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Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

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Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

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Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

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Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

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YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

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Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

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