What is mediation?
Mediation is a meeting you can have with SEND services to find a solution to your problems in an impartial and confidential environment. An independent mediator manages the discussion to help you and the people involved try to reach a resolution.
In Hertfordshire, mediation services are run by independent organisation KIDS. Their experienced and qualified mediators put you at ease and find the best way to meet your child's needs without you having to go through the formal appeal or tribunal process.
Mediation is voluntary, but if you want to go to Tribunal, you must have contacted mediation services, and listened to their advice.
You must contact mediation services within 2 months of receiving the decision letter that you are unhappy about, because the law only allows you to appeal to tribunal within 2 months of the decision OR 1 month from the date of the Mediation Certificate, whichever is longer.
If you decide not to go to mediation, then KIDS will send you a mediation certificate within 3 days of you telling them your decision.
If you agree to mediation, KIDS will have 30 days to arrange a date for mediation. The actual mediation may take place after the 30 days. Your mediation certificate will then be issued to you within 3 days of your mediation session having happened.
By law, we (Hertfordshire County Council) must go to mediation if you request that we do. However, you do not have to attend if you do not want to.