Skip to content

Improving the Local Offer online

Finding online solutions to life's offline challenges for families and children with SEND. Here's how we're doing that...

Button-Blog-Illustration-SOFG-thankyouSaying thank you to our SEND Online Feedback Group (7 minute read).

It's really important to us that families who use the Local Offer website can have their say in what goes on it.  In this blog, you can read about the difference our SEND Online Feedback Group have made to the site, and you can sign up to join in!

Button-Blog-30 Nov MSEB 600x400Making SEND everyone's business (7 minute read)

Through a large and ongoing investment of £5m per year, we are on an improvement journey to grow and upskill our SEND workforce - recruiting and training up to 80 new frontline professionals who will be responsible for managing EHCPs.  

9 March 23 -Talking about behaviour600x400

Blog: Talking about behaviour (5 min read) 

In our latest blog, we discuss what we learnt from one really important and enlightening discussion with a parent - about the sensitivities on the topic of behaviour, as well as about the language we use and the effect it can have on our readers.

Button-Blog-Mission EmployAble Open for business!600x400

Guest blog: Mission EmployAble - open for business! (5 min read)

In this guest blog, Hertfordshire charity Mission EmployAble updates us on their new training cafe in Chorleywood which is proving a big success with both the interns and the customers! Read all about the cafe and the supported internships.

6 June SPR blog

Reviewing Sensory Provision in Hertfordshire (7 minute read)

We have recently reviewed the services for D/deaf, vision impaired, and multi-sensory impaired children and young people in Hertfordshire, to make sure they are giving families everything they need. Read all about what we learned, and how it will lead to improvements.

7 November: introducing the Mental Health, Learning Disability and Autism Collaborative

Guest blog: Introducing the Mental Health, Learning Disability and Autism Collaborative (3 min read)

We want to introduce you to the work of the MHLDAC, who are making great changes in the community, behind the scenes. This includes reducing the backlog of young people waiting for an ADHD assessment and creating new services for those experiencing a mental health crisis.

1 Dec Mission Employable blogbutton 600x400

Guest blog: Mission EmployAble - fulfilled lives for people with learning disabilities (3 min read)

Off the sofa and into paid work! Mission EmployAble is a UK charity which supports people with learning disabilities to lead fulfilling and rewarding lives.  They offer young adults with mild learning disabilities a unique opportunity to gain the skills and confidence to find paid work in their communities.

Button-Blog-Early Adventurers


Guest blog: Family Centres - helping children as early as possible with Early Adventurers (5 min read)

The Family Support Service have developed a new way to ensure that young children get support as early as possible, even when their needs might just be emerging. In this guest blog, they tell us about the new Early Adventurers group running at Family Centres across Hertfordshire.

22 sept 22 provision panel review blog

Improving special provision panel (5 min read)

We’re concerned at the length of time families wait for a confirmed start date in a special school. We recognise how much stress and worry it causes. So, in September and October 2022, we are reviewing how our provision panels work, for families who request specialist provision.

Button-Blog-Illustration-Ask SALI

Ask SALI phoneline for professionals (5 min read)

'Ask SALI' is a new phoneline for SENCos and professionals to call, for advice about meeting the needs of their children and young people with SEND. Here’s how the new service for professionals can be used to ensure your child is better supported in their school or setting.

2 nov provision panel

Provision Panel review update 2 Nov 22 (4 min read)

As a result of the provision panel review, all children and young people who are on the special school referral list now have a proposal for next steps identified. Here are the full details and what this means for you.

ButtonblogImprovingStatutorySEND500x500

Improving statutory SEND (6 min read)

We've been making changes to statutory SEND. In this blog, we'll update you on the changes we have made, and are making in the future, to improve the Education, Health and Care Plan (EHCP) experience for families.

 

Button-Blog-27-May-2022

Local Offer put to the test (4 min read)

By law, every local authority must have its own Local Offer website, which must contain certain information within it.

This month we asked another local authority to put our Hertfordshire Local Offer website to the test, and we did the same for them in return - read the blog to find out how we got on!

29 Jun 22 blog - How do we know what young people want?

Guest blog: How do we know what young people want? (3 min read)

Services for Young People need to know what young people in Hertfordshire think and feel, in order for them to provide the right support. Julie tells us how they find out what young people want, and what their biggest concerns are in 2022.  

Drawing comp winners blog

SEND Drawing competition - our winners (2 min read)

You might have entered, or been following, our SEND drawing competition - a whopping 559 people cast their votes on our shortlist, and here are the winners.

Lady sitting with coffee and a laptopDemystifying mental health support in Hertfordshire (4 min read)

After a review of our mental health info with CAMHS and HPCI, we set out to do some research with families so we can make the info and advice we give on the Local Offer much better.

8 Feb blog 600x400Our Children, Our Area (5 min read)

In this blog, we explain how we are using what we have learnt from the review of DSPLs and LSPs to create new and improved ways to support children and their families closer to their home.


Button-Blog-Illustration-5Oct-600x400An update on our EHCP Improvements Projects (5 min read)

In this blog post we'll update you on the the progress we have made on our EHCP projects since our last update . We'll give you more detail about new projects we have introduced too.

26 July Early Years blogpostEarly Years webpages re-fresh (3 min read)

With the help of parents from HPCI and our SEND online feedback group, we've given the Early Years pages of our website a bit of a refresh, to make them more relevant to parents of young children with SEND.  You can read all about the changes we have made in our new blogpost.

29-Apr-YCH-blog-600x400Guest blog: SFYP - Moving on from school (3 min read)

Whether you're headed to college, or university, or if you haven't yet decided what the future looks like, Services for Young People have some useful tips for anyone making their next steps after school.


23 Feb SEND Champion blogGuest blog: SEND Champions in Family Centres (2 min read)

SEND Champions understand the challenge families can face when trying to find information and support. They are here to lend an ear and give advice and guidance.

A woman answering the phoneGuest blog: A single point of access for information (2 min read)

We’ve listened to what parents and carers have asked for and now have one central telephone number or email for all info, advice and support.

Button-Blog-Illustration9Apr600x400Guest blog: Experts by Experience social media takeover (2 min read)

Find out what happened when our Experts by Experience, Georgia and Chloe, took over our Local Offer social media channels for a week.

13 Oct - parent using laptop on couchThe families behind the website - the SEND online feedback group (6 min read)

It's no secret that finding the right information and support has been challenging for families. Our parents and young people help because they want to make a difference in the future.

EHCP quality blog3 ways we're improving the quality of EHCPs in Hertfordshire (3 min read)

Every EHCP should help a child or young person to develop and live the life they want to live. However, we often hear about how much plans can vary in quality. Here's what we are doing about this.

29 Dec blog imageEverything in one place - what's on in Hertfordshire (2 min read)

We have launched a new events tool for you - which is more appealing, useful and easy to use.

An illustration depicting a clipboard with writing around itGuest Blog - Improving our targeted youth service (4 min read)

SfYP asked young people to tell them what was important to them in order to discover whether their services matched the support young people in Hertfordshire need.

August's blog cover imageStudy Plus (4 min read)

Find out from past graduates how enrolling on to a Study Plus course could help give you the freedom and tools you need to make decisions about your future.

An illustration of a young man sitting at a bus stop. The image has been taken from the Travel and Transport page and is being used as the cover image for September's blog. The date "16 Sep" is printed on the illustration.Preparing for Adulthood - improving our online content (4 min read)

Read about how we recently made it our mission to review and refresh, alongside parents, young people and professionals of Hertfordshire, our Preparing for adulthood webpages and find out what we achieve.

Button-Blog-IllustrationCreating a Local Offer that's more personal to you (6 min read)

We are constantly exploring new ways to improve the Local Offer, here's what we are working on now.

An image from our June blog of a child's drawingResources area revisited (2 min read)

As things begin to settle down and schools start to reopen, our website data is showing that our resources area still remains our most popular webpage on the Local Offer.

An image of some speech bubbles from July's blogIntroducing our Experts by Experience (4 min read)

Read our latest blog to find out about our Experts by Experience and exactly what they are doing to help up shape and improve our SEND services.


19 Feb Services for Young People logo

Guest blog: Capturing the voices of young people (3 min read)

Services for Young People, our youth service, tells us how they have been listening to young people of all abilities.

Person reviewing a letter about the EHCP

Guest blog: Improving EHCP letters (4 min read)

Our content writers have been changing the way we communicate with families who are going through the EHCP process.

17-Apr-megaphone-600x400Resources area goes live (4 min read)

The resources area is a place that families can rely on for up-to-date, practical support for any stage of their child's development.

13 Nov - Rewriting the local offer

Guest blog: Co-producing the rewrite of the Local Offer website (3 min read)

Sylvia Jenkins, Parent Rep for HPCI - shares her experience co-producing  improvements to the information on the Local Offer website.

9 Dec new Local Offer homepage

We have launched our test site - Tell us what you think (4 min read)

We launched our new website in a test area, to collect feedback and make improvements before the full launch in January.

28 Jan Launch event

The Local Offer website launch event (10 min read)

We've put a snapshot of our drop-in day together, including videos and resources from some of the workshops that were run.



Page was last updated on: 04/12/2023 11:48:40

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.