Specific comments on our website
"I'm looking for definitions of types of special schools."
As part of the improving the Local Offer project we've updated our information on special schools. You can view our updated special schools information here
“How to submit EHCP- not clear instructions.”
We've updated our education, health and care plan (EHCP) information to include more detailed information on how to apply for an education, health and care (EHC) needs assessment to information on the plan itself. Read our new EHCP pages for more information.
"Found some, but not all of what I needed – moving on from college info."
There's new and updated information within the preparing for adulthood section of the Local Offer that covers further education and moving on from college.
“I am looking for whether I can get childcare help.”
As part of the improving the Local Offer project, we now have a page specifically for information on childcare
Feedback from focus groups or sessions
Send Online Feedback Group
We asked for young people with SEND and parents/ carers of children who have SEND to join our online research group to help shape SEND services.
The surveys and tasks the Send Online Feedback Group completed helped us develop a better Local Offer website structure that should make it easier for SEND families to find the information they need with less hassle. You can learn more about the SEND Online Feedback Group or how we worked on building a better website structure.
Herts Parent Carer Involvement (HPCI) "look and feel" session
We ran a session with representatives of the Herts Parent Carer Involvement (HPCI), asking- what did they like or dislike about the Local Offer website? What did they think of the homepage? We also showed examples of other Local Offer websites that had been recently improved. The feedback from this session we included in our 'look and feel' research along with surveys completed by the SEND Online Feedback Group. You can read our blog post on how we developed the new look and feel of the improved Local Offer website here.
Ask, Listen, Do
Ask, Listen, Do is a project led by NHS England that aims to make it easier for people with SEND and their families to issue feedback, voice their concerns or make a complaint. The initiative aims to support organisations to learn from and develop better ways of using feedback to help improve services across education, health and social care.
We (Hertfordshire County Council) are working in partnership with NHS England on the Ask, Listen, Do project.
For more information visit NHS England or you can view the easy read leaflet.