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Caring for a disabled child or young person's needs at home can be challenging and exhausting, but there are services out there that can support. You could also get help to take your child out into your local community, taking part in fun activities like visiting the park or sports.

What is home care support?

If your child or young person with SEND is aged between 0-25, you may be eligible for help paying for the cost of some home care services.

Home care support is split into 2 types of service:

1. In the home, personal care:

Help at home for families who need extra support for their disabled child or young person with things such as showering, toileting, changing and feeding. This service can also support in dealing with challenging behaviour.

Companies that provide this type of support need to be registered with the Care Quality Commission (CQC), so it's important to check this before employing a service.

2. Outside the home, community enabling care:

Support for your child or young person to get out and take part in activities in their local community. Activities could include sports, clubs, interest groups, or visits to local attractions. The benefits of this type of support include developing independence, social skills, a sense of personal achievement, fun and enjoyment. It could also provide well- needed and safe respite breaks for parents and carers.

Companies providing this type of care do not need to be CQC registered unless they are providing personal care when out. However, they will still be monitored by the local authority.

How to apply for home care support

You can refer yourself for an assessment for home care support by telephoning:

0-25 Together Service

0300 123 4043

You'll be asked a few questions about your day-to-day life to understand your child or young person's level of need.

If we decide you're eligible for an assessment, you'll be contacted by a social worker from the 0-25 Together team who will visit you in your home to talk through your child or young person's needs in more detail.

If the outcome of an assessment is a care package, the Children and Young People's SEND Brokerage team will contact the lead home care provider in your area. 

0300 123 4043 - Hertfordshire County Council customer call centre

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