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You can follow service updates to all Hertfordshire County Council services (including libraries and schools) on their Coronavirus service updates page.

Shielding guidance to be paused for clinically extremely vulnerable people

29 March 2021

From Thursday 1 April, shielding guidance will be paused for clinically extremely vulnerable people. From that date they will no longer be advised to shield and must continue to follow the national restrictions that are in place for everyone.

From Thursday 1 April:  

  • all clinically extremely vulnerable children should attend early years provision, school, college, wraparound childcare and out-of-school settings, unless they are one of the very small number of children under paediatric or other specialist care and have been advised by their GP or clinician not to attend. 
  • Clinically extremely vulnerable students who are enrolled in practical, or practice-based (including creative arts) courses should return to in-person teaching.  
  • Clinically extremely vulnerable staff are advised to continue to work from home where possible, but if they cannot work from home, they should now attend their workplace. 

 There is guidance to assist school leaders in actions they should take to minimise the risk of transmission of coronavirus (COVID-19) in their setting. This includes public health advice, endorsed by Public Health England (PHE).  

Message to education leaders from Gavin Williamson, Secretary of State for Education

8 March 2021

Gavin Williamson has written to education leaders to thank them for the huge effort they have made to provide education and support to their pupils throughout the pandemic. He also sets out in more detail the easing of restrictions on face to face teaching. Here's a summary of his letter:

Return to school

  • All schools, colleges and further education settings should allow full attendance from 8 March.
  • Wraparound childcare, including childminders should also allow attendance for eligible children.
  • Secondary schools and colleges are able to phase return over the week of 8 March to allow students to be offered testing on return.
  • The usual rules and duties around school attendance are in place from 8 March (including mandatory attendance). All schools should communicate expectations about regular attendance to pupils and parents.
  • Schools should identify pupils at risk of disengagement and develop plans to re-engage them.
  • In further education settings, we expect that every 16 to 19 student (or 19 to 25 with an EHCP) will undertake the majority of their planned hours on site. For adults, further education providers should determine the appropriate balance of on-site and remote education and training, based on the type of programme and the student’s ability to engage with the programme remotely.

Rapid testing

  • Twice-weekly asymptomatic testing is available for the workforce of schools, colleges and nurseries.
  • Secondary schools and colleges have also been able to offer testing on return for their students, and we are now asking those leaders to put this in place for all students across the week of the 8 March as they return.
  • The asymptomatic testing programme will also offer regular twice weekly testing of secondary school and college students at home.
  • Rapid testing is in place for those arriving or staying at university.
  • All staff at private, voluntary and independent nurseries will have access to tests to use twice weekly at home
  • Childminders can continue to access community testing

Safety measures

  • We recommend that face coverings should be worn by staff and pupils in year 7 and above where social distancing cannot easily be maintained outside of classrooms, such as in corridors and communal areas.
  • In the same settings for a limited period, we recommend the use of face coverings in classrooms unless wearing a face covering would impact on the ability to take part in exercise or strenuous activity, for example in PE lessons, or for those who are exempt from wearing a face covering.
  • In primary schools and early years settings, face coverings should be worn by staff and adult visitors where social distancing between adults is not possible.
  • Children in primary schools do not need to wear a face covering.

Education recovery and qualifications

  • The government is prioritising education as we begin to ease restrictions.
  • Ofqual will be setting out further details of the alternative arrangements to exams very soon. This follows the consultation which received over 100,000 responses.

Covid recovery funding in education

8 March 2021

On 24 February, the government announced an extra £700m to give early years settings, schools, providers of 16-19 education – including specialist settings - and local authorities the tools they need to target support for all students. Details of the package are:

Recovery Premium

A new one-off £302m Recovery Premium for state primary and secondary schools, to support pupils who need it most. Primary schools will receive around £6,000 additional funding, and secondaries around £22,000 additional funding. Schools can use the funding from September, and they choose how they spend it. They could lay on additional clubs or activities or other evidence-based approaches for supporting the most disadvantaged pupils, including those with special educational needs and disabilities (SEND).The Recovery Premium will be allocated to schools based on the same methodology as the pupil premium. Pupil premium eligible pupils in mainstream schools will attract £145 to their school and pupil premium eligible pupils in special schools, bases and other special provision will attract £290 over the next academic year.


The announcement confirmed £200 million to fund tutoring, which has been shown to boost learning by as much as 3 - 5 months. This will include:

  • An expansion of the National Tutoring Programme for primary and secondary schools, to increase access to high-quality tuition for disadvantaged pupils, helping to accelerate their academic progress. We are committed to being as inclusive as possible by supplying suitable provision for supporting SEND pupils within all schools.
  • An extension of the 16 - 19 Tuition Fund for a further year to support more students in English, maths, and other vocational and academic subjects. Providers are asked to consider the needs of students with SEND when prioritising students that would benefit most for small group tuition. Students with SEND aged 19 - 24 who have an education, health and care plan will be eligible for the Tuition Fund where they meet the criteria. Adults are able to pause their learning where it has been significantly impacted by coronavirus and, in agreement with their provider, pick up from where they left off at a later date.
  • Support for early language development in the early years, supporting a critical stage of child development.

Summer Schools

£200 million will be available to all secondary schools, including specialist settings, to deliver face-to-face summer schools. Schools will be able to target provision based on pupils’ needs but the government suggests they may want to initially target incoming year 7 pupils. This is alongside wider support funded through the Holiday Activities and Food Programme across the country. A range of high-quality online resources provided by Oak National Academy, will be available for all teachers and pupils, starting from the summer term and throughout summer holidays. The funding available for the summer schools programme supports a 2-week scheme for pupils most in need. We expect that most schools will want to offer a mix of academic, enrichment and pastoral activity to appeal to pupils and deliver the range of benefits that the evidence shows summer schools can deliver. Schools will need to determine how best to use the funding and staff the scheme to ensure that the extra time is used effectively.

Vaccinations for unpaid carers aged 16 and over

25 February 2021

GPs have been given the green light to invite people in priority groups 5 and 6 to have their vaccine - and this includes unpaid carers. You will be contacted by the NHS and asked to book your appointment at a convenient local vaccination centre. Carers will be offered the vaccine if:

  • they are aged 16 and over
  • they support an adult who is at a serious clinical risk from Covid and with whom you have close personal contact or face to face contact
  • they are identified as a carer in their GP's system
  • they are eligible for Carer's Allowance

The charity Contact has more guidance on vaccines for unpaid carers. Or, if you would like to speak to someone to help understand this information, you can contact Carers in Hertfordshire on 01992 58 69 69 or email 

If you are an unpaid carer who has been refused a vaccination

It’s great to hear so many of you have already had your vaccinations, but we know the process has not been smooth for everyone. 

As a result of feedback from parents, Contact has produced a useful template letter to help parents complain if their GP tells them they are not a priority for the COVID-19 vaccine. You will find the template letter on Contact's regularly updated COVID vaccination: Your Questions Answered page.

The good news is that unpaid carers aged 18+ who are eligible for Carer's Allowance are now able to book a Covid vaccine online or by calling 119 free of charge, between 7am - 11pm seven days a week. If you are a carer under 18 years old, you will not be able to book using the national booking service. You will need to wait to be invited by your local vaccine service, so you can receive a Pfizer vaccine.

Update from Children and Young People's Therapy Service

24 February 2021

Following the announcement from the Prime Minister on 22 February 2021, advising that all children and young people will return to educational settings from 8 March 2021, there will be no change to the Children and Young People’s Therapy service offer. We will continue to comply with social distancing measures when delivering appointments by using a virtual first approach. Therapists will deliver face to face intervention where indicated, wearing appropriate PPE for all sessions, both in education settings, clinic or at home. Within Hertfordshire Community Trust (the clinical commissioning group that provides the service) all staff have been offered the Covid vaccination and those who are undertaking face to face appointments are regularly self-testing using a Lateral Flow test. We will continue to review service delivery in line with government guidance.

Vaccinations for people aged 16 and above with a learning disability

17 February 2021

We are very pleased that Hertfordshire has been doing well in vaccinating the local population. In line with the government's vaccination programme some people with severe or profound learning disabilities (making them 'clinically extremely vulnerable') in Hertfordshire have now been asked to come for their first jab, and more will be invited over the coming weeks. This includes younger adults who are 16 – 18 years old, who have a learning disability. It is also likely that registered carers will also be offered the opportunity to have their vaccination, when they accompany someone to have their vaccine.

GPs will be using their records to contact people who are registered with them as having a learning disability. For most people this will be a letter, text message or a phone call from your local GP. This contact will include all the information needed to book appointments.

There is no need for individuals or their carers to phone their surgery directly, NHS England advises that you should wait to be contacted. However, if individuals or their carers do not think they are on their GP's learning disability register, they may want to contact the GP to make sure that they are aware.

If you need additional support or advice, take a look at Hertfordshire County Council's vaccine FAQs.

An open letter from the Director of Children's services about education provision in schools, for parent/ carers of children and young people with SEND

15 January 2021

Jenny Coles, the Director of Children's Services for Hertfordshire County Council has sent out an open letter for all parent/ carers of children and young people with SEND in Hertfordshire. The letter gives information about how your school and the local area are working to meet your child's needs in these difficult times.

The letter highlights key points from the Department for Education's school national restrictions guidance and further details about the situation in Hertfordshire, including:

  • school attendance rules for children with EHCPs
  • when school closures may occur due to health and safety reasons
  • provision for support outlined within EHCPs
  • services supporting young people with SEND

Latest guidance to schools from the education leadership team

11 January 2021

  • Early Years including maintained nursery schools and school based nurseries. Hertfordshire County Council expects that all nursery schools will remain open for face to face learning, even if they are part of a primary, junior or all through learning school. The only exception to this would be if a closure is as a result of positive COVID case(s) in the nursery school and any relevant self-isolation period is being observed or, because it is operationally impossible for them to open. Read more about the decision making process behind keeping nurseries open.

  • Remote learning and ‘live lessons’ guidance from HfL. We know that some schools have been asked by parents to deliver live lessons. The Education Secretary, Gavin Williamson, said in the House of Commons yesterday that,

    "Government expects schools to have a digital platform, such as G-Suite or Microsoft Education, and should provide at least some of their remote provision via video lessons – this can be done by school-led videos or using other providers like Oak National Academy".

    There is currently no legal requirement for schools to deliver ‘live’ lessons, nor is there evidence that live teaching delivers higher quality outcomes for learners. We expect our schools to use a mixture of approaches to remote teaching to ensure that all types of learners can benefit.

  • Defining who is counted as a critical worker. View a full list of critical workers at

  • Update on DfE devices to support remote learning. The DfE has released digital devices to all secondary schools in Hertfordshire (including maintained and VA schools). Speak to your school if you do not have a device for your child's online learning.

  • Access to mobile data for households without broadband (Years 3 to 11 only). The mobile data allowance scheme is being rolled out in Hertfordshire. Speak to your school if you:
    - do not have fixed broadband at home
    - cannot afford additional data for their devices
    - need data to access remote education

  • Free school meals. Schools should continue to provide meal options for all pupils who are in school. Meals should be free of charge to all infant pupils and pupils who are eligible for benefits-related free school meals. Schools should also continue to provide free school meals or food parcels for pupils who are eligible for benefits-related free school meals who are not attending school.

School closures: what we are doing next and service updates

6 January 2021

Following the announcement regarding school closures we have been working closely with our school leaders and the Department for Education to look at the new guidance and what it means for our schools. Despite the challenges of staffing, schools are doing everything they can to provide the education that all pupils deserve, whether this is remotely or within school. We are closely supporting education settings where possible.  

We are working with Herts Parent Carer Involvement, and our colleagues across education, health and social care to coproduce the right support for our children and young people with SEND and their families. We will have more to tell you about this support in future updates.

If there is any support or guidance that you feel would be helpful to you at this time, we are keen to hear from you. We can't guarantee that we can put it all in place but we will do whatever we can. Please share any ideas you have with

Here is a rundown of how our services are running at the moment:

  • Therapies and Community Paediatrics:  Currently all services are continuing as pre-Christmas break, and no staff have been redeployed to support the vaccination or COVID surge programmes.
  • The Speech and Language, Occupational and Physiotherapy teams continue to provide face to face support in Special Schools with other appointments virtual either at home or at school.
  • There have been some staffing difficulties this week whilst schools establish the critical worker provision, but this should be resolved by next week.  
  • Short Breaks Local Offer: Physical SBLO sessions are running with reduced capacity due to social distancing measure. Virtual SBLO sessions are available with some providers.  View the Short Breaks physical and virtual offers 
  • Overnight Short Breaks: All 3 Overnight Short Breaks settings are open with reduced capacity due to social distancing measures.
  • Direct payments: view our guidance on direct payments and coronavirus
  • Homecare: In some cases you may be visited by a different carer due to staff needing to self-isolate. Your Homecare agency will let you know if this happens.

Service updates

14 December 2020

  • Children and Young People’s Therapy Service (including speech and language therapy, occupational therapy, physiotherapy): There is currently no change to the service. We are continuing to comply with social distancing measures when delivering appointments, using a virtual first approach.
  • Short Breaks Local Offer: Physical SBLO sessions are running with reduced capacity due to social distancing measures. SEN Ventures' Saturday Clubs have restarted. Virtual SBLO sessions are available with some providers. Further information on the activities available.
  • Overnight Short Breaks: All 3 Overnight Short Breaks settings are open with reduced capacity due to social distancing measures.
  • Homecare: Homecare is such an important service for the wellbeing of SEND children and young people and families across Hertfordshire and our homecare agencies continue to provide a service in these very challenging and difficult times. In some cases you may be visited by a different carer due to staff needing to self isolate. Your Homecare agency will liaise with you regarding this.

Latest guidance given to schools by the Education Leadership Team

1 December, 12.15pm

Here's a run down of the key topics from the twice-weekly update schools receive from our Education Leadership Team (from over the last 2 weeks):

Christmas celebrations and activities for students and staff

  • Can pupils and staff give and receive Christmas cards and presents this year?
    Children can give and receive cards within and outside of their bubbles, however where schools want to do this, they should adopt a 72 hour ‘quarantine’ period for the cards before delivery to another bubble.
  • Can schools have decorations and Christmas trees?
    Yes. Decorations and trees within a class bubble are fine. However, pupils should avoid touching them, as cleaning these is not easily possible. Schools should also be mindful that cleaning of some surfaces may be more difficult with decorations and should remind staff and cleaning teams that the approach to rigorous surface cleaning must take priority over decorations. If the school has a tree or other accessible decorations in a central area, then pupils/staff should avoid touching these to avoid transmission risk between bubbles.
  • What about any Christmas parties in school?
    Yes, within bubbles. However, pupils should not bring in food to share, and it would be best to provide any food and drink from one source (e.g. school kitchen or staff purchased). That way precautions around hand washing and container hygiene can be ensured.
  • Can Christmas performances happen?
    Avoiding bubble mixing and the lack of any audience means that most schools will have already considered this issue in the light of all their current processes and risk assessments. Some may have found creative ways of using technology to support any such activities.

Early closure of schools and absences ahead of the end of term

We’ve had a number of queries from head teachers about closing early for Christmas, particularly to avoid the need for staff/students to self-isolate during the Christmas holidays should they get the virus or become a close contact of a positive case.

  • The Education Leadership Team advises that schools should remain open for face to face teaching until the end of the Autumn term. Following the latest tier announcement from Government from 2 December, the expectation from DfE is that schools are to remain open. 
  • If you decide to withdraw your child/ren for the last week of term, this absence will be recorded as an unauthorised absence.

COVID-19 Winter Grant Scheme and free school meals

27 November, 5pm

Winter Grant Scheme

On 8 November, Government announced a package of extra targeted financial support for those in need over the winter period. £2.49 million has been allocated for Hertfordshire out of the the COVID-19 Winter Grant Scheme to support those most in need with the cost of food, energy, water bills and other associated costs. We are now working to roll out 3 different strands of support:

  •  A supermarket voucher scheme for children entitled to free school meals for Christmas 2020 and February 2021 half-term
  • Non-food offer for households with children
  • Food, bills and crisis support offer for individuals and households without children

Free school meals

We (Hertfordshire County Council) have teamed up with the Family Food Trust, a government backed charity, to deliver food vouchers to children and young people in receipt of free school meals this Christmas holiday and in February 2021 half-term.

A total of £30 per entitled child will be provided for the Christmas holidays (10 days) and £15 per child for the February 2021 half-term (5 days). Families will receive support for each of these holidays separately, before the end of each term.  

This support is not available for children entitled to Universal Infant Free School Meals, but entitled children in Reception, Year 1 and 2 will receive a voucher.

The electronic vouchers for food and groceries can be downloaded and used in 4 major supermarkets (Asda, Morrisons, Tesco and Sainsbury’s) and will be sent to families directly by email or if necessary, they can be printed, and we will distribute them.

Families who do not qualify for free school meals but are worried about their finances or having enough food this winter can contact HertsHelp, email, call 0300 123 4044 or visit the HertsHelp website.

18 November: guidance given to schools by the Education Leadership Team

18 November, 4.30pm

Here's a run down of the key topics from the twice-weekly update schools receive from our Education Leadership Team (from over the last week):

  • DfE devices for clinically extremely vulnerable children: as clinically extremely vulnerable children have been told to shield, we have reminded schools that they can order devices specifically for them to support these pupils with remote learning. It is also possible for schools to request a device if they have a pupil that lives in a household that has been advised to shield because a family member is clinically extremely vulnerable. Schools can get devices for clinically extremely vulnerable children in any year group, and community/ maintained schools request these via Hertfordshire County Council. Other schools need to request devices directly from the DfE.
  • Cleaning within education settings: As we know regular cleaning plays a vital role in limiting the transmission of COVID-19 and we have reminded schools of the following: Ensure a clear cleaning schedule is in place, both for school staff during the school day and for contracted cleaners; take any further opportunities to reduce clutter and remove difficult to clean items; where it is known a person with symptoms of COVID-19 has been on site, it’s important that any surfaces they may have touched are cleaned and disinfected using disposable cleaning materials.

Read the guidance on cleaning education settings

  • Sharing information across settings about positive cases: Sometimes children and staff from one household may have a connection to another education setting other than your own, either through siblings, as part of a sixth form consortium or because a partner works in education/with children. It is the parent or staff member’s responsibly to update close contacts when they know of a positive test result however, if you know there is a connection outside of your setting please make contact with the senior team and share what you know in confidence. Confirming a positive case with another education provider for this reason is not breaking GDPR as it is in the public health interest to do so and will help to reduce the spread of the virus. 
  • Private testing: You may have been contacted by private companies selling testing services. Just to clarify, these are not connected to the NHS Test and Trace service and so, if you use these there is no mechanism to feed into the national system or process. You will have no support to reach close contacts of positive cases if you use a private testing service so please do consider this carefully before making these arrangements. We also know that the previous issues identified with access to NHS testing have now been resolved and so accessing tests should be quick and simple. 

12 November - guidance given to schools by the Education Leadership Team

12 November, 4.44pm 

Here's a run down of the key topics from the twice-weekly update schools receive from our Education Leadership Team (from over the last 2 weeks):

  • Face covering guidance in schools following national restrictions (5 November - 2 December): The DfE have shared updated guidance for education and childcare settings. Face coverings are now compulsory for both adults and students in shared spaces when moving around the building where it is difficult to maintain social distancing, such as corridors (unless exempt). This is for students in Year’s 7 and above. It remains at the discretion of primary schools, whether they choose to follow this guidance for face coverings for their staff and visitors in the same way.
  • Just Talk Week – 16-22 November: Hertfordshire’s Just Talk Week, which focuses on positive mental health and stories of hope, will be taking place from 16-22 November. It’s more important than ever that we make sure that every young person knows how to look after their mental health and can access support if they need it. To make it as easy as possible for you to get involved, this year’s campaign week is entirely online. Students can access a range of FREE resources,  including a short film, new Five Ways to Wellbeing e-learning, booking information for a range of webinars during Just Talk Week and a design competition for Year 6 - 8 students.
  • Face coverings and travelling to school: By law, young people aged 11 and over must wear a face covering on public transport (unless exempt). This law does not apply to dedicated school transport. However, we strongly advise people aged 11 and over to wear a face covering when travelling on dedicated school transport to secondary school or college from the start of the autumn term (unless exempt).

Guidance for families and carers of adults (18+) with Down's Syndrome

10 November

The government have added adults with Down's Syndrome (aged 18 and over) to their list of people who are clinically extremely vulnerable to COVID-19. This means that adults with Down's Syndrome and their carer's are advised to follow the government guidance for those who are clinically extremely vulnerable.

This guidance applies to same period as the new national restrictions - from Thursday 5 November until Wednesday 2 December.

What about young people under 18 who have Down's Syndrome?

Any person aged 17 or under who has Down’s Syndrome, is not regarded as automatically clinically extremely vulnerable. Children and young people at "high risk" will continue to be identified based on guidance from the Royal College of Paediatrics and Child Health (RCPCH).

Each child or adult who is clinically extremely vulnerable has their own set of individual circumstances. Some individuals may still benefit from being in their school or community. So the below is only guidance, to be used at your discretion. 

If you are an adult with Down's Syndrome:

  • You should not go to your workplace, college or day centre
  • You can still go out to get exercise or go to health appointments
  • If you have a problem with your health you can still get help  - you can access some NHS services from home, including ordering repeat prescriptions or having a telephone or video call with your GP.
  • You should not go out to the shops. If you need help to get shopping there are services you can use. We have listed these below under the 'support' heading.

If you live with, or are a carer for someone with Down's Syndrome:

  • You do not need to shield or self-isolate - just take extra care to folow the national restrictions guidance for the general population, and practice social distancing unless you need to make close or personal contact provide care.
  • If it is not possible for you to work from home, and you are not classified as clinically extremely vulnerable, you can still go to work. 
  • If you need additional support to provide the level of care required, then please contact your named social worker or the local Adult Social Care team. We can complete a carer's assessment and look at support we can offer you and your loved one.


Support with shopping

1. People who are clinically extremely vulnerable, or their carer, can register to a new online service to:

  • Request priority access to supermarket delivery slots (if you have already got priority supermarket deliveries, you’ll keep them).
  • Tell the council if you need support, if it cannot be provided by friends, family or other support networks.
  • Update your details, for example, your address.

You’ll be asked for your NHS number. You can find it on any letter the NHS has sent you, or on a prescription. 

2. If you cannot access food, HertsHelp can look for help in your local area and get someone to come out to you if you are unable to go to the shops or pharmacy yourself. Please call 0300 123 4044 or email

You can use our online form to tell us about someone who needs help too.

Support with mental health

Contact your GP, named social worker or the local adult social care team. You can also contact the Mental Health Helpline on 0800 6444 101, which is available 24 hours a day, 7 days a week.

If you or someone you care for is experiencing a mental health crisis, you can access our team of mental health professionals directly via the NHS 111 service. Select Option 2 for mental health services, which will automatically direct you to the 24/7 helpline team.

Mind Network has also launched the Hertfordshire Crisis Helpline - 01923 256391 - which runs 24 hours a day and is available for anyone in Hertfordshire who wants to call to talk things through. 

Support with Social Care

HertsHelp is available for everyone and will give advice and support on things like getting shopping, advice on money, help with using the internet and how to find a support group if you are isolated. Call them on 0300 123 4044 or visit the Hertshelp website.

Contact your named social worker or the local adult social care team for advice and support.

If you need urgent assistance, please call us on 0300 123 4042.

Service updates

6 November 2020, 1.27pm

  • Children and Young People’s Therapy Service (including speech and language therapy, occupational therapy, physiotherapy): Following the announcement of national restrictions, there is currently no change to the service. We are continuing to comply with social distancing measures when delivering appointments, using a virtual first approach.
  • Short Breaks Local Offer: Physical SBLO sessions are running with reduced capacity due to social distancing measures. SEN Ventures' Saturday Clubs are cancelled during November due to shielding. Virtual SBLO sessions are available with some providers. Further information on the activities available.
  • Overnight Short Breaks: All 3 Overnight Short Breaks settings are open with reduced capacity due to social distancing measures.
  • Homecare: Homecare is such an important service for the wellbeing of SEND children and young people and families across Hertfordshire and our homecare agencies continue to provide a service in these very challenging and difficult times.

4 November - guidance given to schools by the Education Leadership Team

4 November 2020, 1.30pm

Here's a run down of the key topics from the twice-weekly update schools receive from our Education Leadership Team (from over the last week):

  • National restrictions from Thursday 5 November: As you will be aware the Government has announced further national restrictions due to begin Thursday 5 November. The DfE will be publishing guidance about what additional measures might be put in place for schools, including guidance on extremely vulnerable children.
  • School attendance data and how COVID-related absences are recorded: When a pupil is out of school for COVID-related reasons, schools record this on their register as 'Code X'. Code X is not counted as an absence in the school census, meaning your child's attendance won't be affected by COVID-related absences. Examples of COVID-related absence would include:
    • Students having to self-isolate if they have tested positive for COVID-19
    • Students having to self-isolate if they have been identified as a close contact of someone that has tested positive for COVID-19 (this will include if a school has had to shut or partially shut due to COVID-19)
    • Students who are required by legislation to self-isolate as part of a period of quarantine, for example if they've travelled to a country not included in the travel corridors
    • Students who are clinically extremely vulnerable in a future lockdown scenario.

      Read the national guidance on attendance for more information.

26 October - guidance given to schools by the Education Leadership Team

26 October 2020, 1.30pm

Here's a run down of the key topics from the twice-weekly update schools receive from our Education Leadership Team (from over the last week):

  • Schools bordering tier 2 areas: both Essex and London are now under tier 2 restrictions and classified as areas of high risk. Many Hertfordshire schools will have students and staff living in and travelling to and from these high-risk areas. Schools will still be operating as normal and so we expect staff to come to work as usual, unless they are self-isolating, with the same applying to students. School staff who are travelling from tier 2 areas will take extra measures to keep their school safe, such as reconsidering their travel arrangements. Find the latest guidance for each tier on
  • Face coverings in schools with local restrictions: DfE have suggested that secondary schools and colleges in tier 2 (high Covid risk) or 3 (very high Covid risk) areas should take extra precautionary measures. When an area moves to tier 2 or 3, face coverings will become mandatory (unless exempt) when moving around in communal areas such as corridors where social distancing is difficult to maintain.

     It will not usually be necessary to wear face coverings in the classroom, where protective measures already mean the risks are lower, and they may hinder teaching and learning. Further guidance can be found at Face coverings in education - GOV.UK.

  • Parents and carers that are self isolating: If you are a parent or carer and have been asked to self-isolate as part of a bubble at work or because you have come into close contact with someone who has tested positive for coronavirus – you must follow the national self-isolation guidance and stay at home for 10 days:
    • This applies even if you have no symptoms and/or you have received a negative test result as it can take 10 days for transmission
    • Self-isolation rules do not apply to the rest of your household, they can still attend work or school and complete day to day tasks in line with government guidance
    • If you develop symptoms while self-isolating, your entire household must begin self-isolating immediately
    • If you would normally travel with your child(ren) to nursery, school or college, alternative travel arrangements should be made
    • If you cannot make alternative travel arrangements for your child(ren), then they too must stay at home. Please contact your school or education setting directly for advice on remote learning in this situation.

15 October - guidance given to schools by the Education Leadership Team

15 October 2020 8.50am

Here's a run down of the key topics from the twice-weekly update schools receive from our Education Leadership Team (from over the last 2 weeks):

  • Headteachers are asked to remind staff and families to stay informed about travel advice and quarantine rules, if they are planning to travel during half term. The list of travel corridors (places you can go to where you may not have to self-isolate) is continuously changing. Check the latest travel exemption list on Any staff or students who travel to a location outside of the approved travel corridor will need to self-isolate at home for 10 days on their arrival back into the UK.

  • Schools can now apply for a Fixed Penalty Notice for children who are not attending school due to a non-Covid-19 related reason. For example, for an unauthorised holiday, or if a parent refuses to agree that a child returns to school. Schools have to discuss any applications for a penalty notice with our (Hertfordshire County Council) Attendance Team; they will share information and explore all possible support that could be given to the family before an application is submitted. The Attendance Team will not process any penalty notice application where they have not had a conversation with the school first, and they will also contact the family for their perspective.There's more information about attendance policy on The Grid.

  • Some schools have been asking about attendance data, and based on the data from DfE which schools are asked to fill out every day, attendance is looking positive. Attendance in Hertfordshire on 7 October was at 92%.

  • Schools have been asked to remind parents that if a child attends school while experiencing covid symptoms, or whilst a family member they live with experiences symptoms, this is breaking the law, and they could be fined up to £1000. has more information on the new legal duty to self-isolate.

Managing multiple bubbles for children attending Overnight Short Breaks (OSB) and Short Breaks Local Offer (SBLO)

2 October 2020, 1pm

We know how important overnight and short breaks are to families and we have been working hard with our providers to ensure that they are as available and accessible to families as possible. It may not be possible for OSB and SBLO providers to keep children in the same bubble they are in during the school day, so we are asking providers to put in place other ways to minimise the risk of transmission of Coronavirus.

We also ask parents and carers to consider carefully the number of settings their child attends overall in order to prevent their child from mixing with multiple different groups of children.

The OSB and SBLO Providers have put the following COVID-19 protective measures in place, which are based on the government's guidance for providers of holiday and after school clubs.

  • Staying away from Overnight Short Breaks and Short Breaks Local Offer settings if any of the following apply:
  1. 1.  themselves or a member of their family has symptoms or has tested positive for COVID-19
  2. 2. they have been advised by NHS Test and Trace to isolate at home
  • using the same staffing within groups of children
  • encouraging staff and children to clean their hands more often than usual
  • ensuring good respiratory hygiene by promoting the ‘catch it, bin it, kill it’ approach
  • cleaning frequently touched surfaces more often
  • cleaning of toilets and washrooms more often
  • changing the environment to allow for social distancing between children
  • keeping children in small bubbles of 15 children or less
  • Using Personal Protective Equipment (PPE) when providing personal care. Providers have been trained in infection control and correct use of PPE
  • The OSB premises are deep cleaned regularly, and individual bedrooms are deep cleaned after each stay. All non-essential items, such as soft toys and cushions have been put away, to minimise risk from contaminated surfaces. Hand sanitiser dispensers are included in different areas for quick access to both staff, children and essential external visitors
  • Providers will keep family contact details so that if needed Test and Trace can happen quickly

Catch-up funding for schools

2 October 2020, 10am

What is it?

The government has announced that funding will be available to schools (during the academic year 2020 - 2021), to help make up for lost teaching time caused by the disruption of the Coronavirus pandemic. ALL schools will receive this directly from the Department of Education. 

How much money will schools receive?

  • funding will be calculated on the number of pupils.
  • every mainstream school will be given £80 per pupil.
  • special schools will be given £240 per pupil.

What can schools spend this money on?

  • each school gets to decide how to spend the funding.
  • it could be spent on things like extra tuition, therapies or training for staff.
  • in order to understand how you school is spending the funding money, you should contact the school directly.

An update from The Children and Young People's Integrated Therapies Service

9 September, 10am

Our therapy staff have now returned from their redeployed roles and can now contact more families and offer more appointments. Along with the Advice Line they are delivering support in an number of ways, including virtually.

Visit the HCT website to see more about what Integrated Therapies are delivering.

Advice Line: 01992 823 093

Please leave a message and a therapist will contact you.

Information about home to school transport from September


The transport team recently emailed all schools and parents of children who are entitled to home to school transport to let them know what to expect for the return to school.

  • All transport will run as normal from September, including taxis and minibuses to special schools.
  • Social distancing is not required, but if your child attends a special school your transport provider will contact you about the safety measures they've put in place to maximise pupil safety.
  • If you would prefer to take your child to school yourself, the transport team are still offering personal transport budgets, which covers 4 daily home to school car journeys at 45p per mile. Equally, if you have been receiving a personal transport budget but would like to return to arranged transport, you are welcome to request this. There may be a slight period of notice needed to set up your transport.
Email with any questions or for more information about personal transport budgets.

Advice for children and young people about returning to school if you have been shielding

30.06.2020, 4pm

The Royal College of Paediatrics and Child Health has created some category guidelines to help you decide whether your child or young person should go back to school after they have been shielding.

Those who should not return to school

Your child or young person should not return to school, even if their year group has, if they are determined to be ‘clinically extremely vulnerable’. This decision would have been made when shielding began and more information including the shielded patient list can be found on the NHS Digital Website.

Those who can consider returning to school

If your child or young person is under the care of a specialist consultant for an underlying health condition, you may wish to speak to their treating teams about the possibility of returning to school. Treating teams can help balance the potential risks and any anxiety you may have around the return to school.

Those who no longer need to shield and can return to school

If your child or young people is cared for just by their GP, they are very unlikely to need to continue to shield and are overwhelmingly likely to benefit from returning to school when their year group does.

Covid Summer Food Fund

29 June 2020, 12pm

The Covid Summer Food Fund will provide support for children who are eligible for benefits-related free school meals (FSM), over the summer holidays.

Please also note the temporary extension of free school meals.

If you are eligible:

  • If your child or young person is eligible for free school meals, you will receive a £90 voucher to cover the summer holiday period.
  • Schools must order the voucher at least one week before the school term ends and it will be issued to families within seven days, unless a specified distribution date has been agreed for a date in the future.
  • We recognise a single £90 voucher may not be suitable for all families, so schools have the discretion to schedule a number of smaller vouchers instead.

More information on vouchers and eCodes

In all circumstances, a voucher must be issued to the family before the end of the school term. This will enable staff to identify if a family hasn’t received their eCode and resolve the issue before the holidays begin.

If smaller vouchers have been scheduled, the last of these must be delivered by 14th August.

We encourage schools to use the Edenred system where possible. Many schools are familiar with the system and the process of converting eCodes to eGift cards, but it is worth noting:

  • The eCode must be redeemed into an eGift card before it is used in store, and Edenred have developed a visual guide to support schools and families through this process.
  • Schools should take particular care if emailing the eCode to the family directly from the Edenred system. If they enter an incorrect email address, they will need to cancel the eCode and order a new one.
  • Some supermarkets have a maximum limit of £200 for each eGift card (full details on Page 13 of the admin user guide), so schools should order separate eCodes for families with more than 2 eligible children.

Face Covering Exemption Cards

19 June, 4pm

Face coverings have now become compulsory when using public transport, and in a number of public settings, to help keep yourself and others safe during the Coronavirus pandemic.

If you have a health problem or disability and are unable to wear a face covering, you can download or print one of our exemption cards.

Offer of mileage reimbursement from the SEND Transport Team

For the past 10 weeks we have been transporting vulnerable children and the children of keyworkers to school and doing our best to ensure appropriate social distancing. Now that more children are returning to school this will become more of a challenge.

If your children have an EHCP and are entitled to home to school transport, you might have concerns about their transport, especially if they travel with others in a taxi, small vehicle or minibus, where it is hard to maintain social distancing. As an alternative, we would like to offer you mileage reimbursement, if you would prefer to transport your own children to school. We pay reimbursement at a rate of 0.45p per mile for 4 journeys per day (to school in the morning and home in the afternoon). We will calculate the mileage of your journey along public roads from your home to your school.

How will I know if/ when my child is going back to school?

On 11 May the government announced that schools would be opening for nursery aged children, reception, year 1 and year 6 on 1 June. Children with EHCPs are also expected to start to return to school. However, it won't be possible for most schools to have all of their pupils back full time and all at once by this date. Your school will let you know their individual plan for returning pupils to the classroom between now and 1 June. You should not take your child in to school until your school confirms you may do so.

Considering this offer and the next steps

We encourage you to seriously consider this offer and if it is possible for you, to take your own children to school.
If you would like to accept this offer of reimbursement please email the SEN Transport Team  -

Child’s name
Date of birth

Please title your email “Mileage Reimbursement”.
The team will respond and provide you with the necessary form to claim mileage.

Latest NHS hospital visitation guidance

16 June 2020, 4pm

The national suspension on visitation in hospitals and other healthcare settings has now been lifted by the NHS and new guidance has been issued in its place.

The new guidance provides advice on how different healthcare settings may approach visitation, whilst always bearing in mind the safety of patients, communities, individuals and teams.

Reasonable endeavours

Resonable endeavours has ended: this means that if you have an Education, Health and Care Plan (EHCP), you can expect to receive all of the support outlined in your plan again. The way that some of the support is delivered might still have changed a little from how it was in order to ensure everyone's safety.

Seeking urgent medical support if your child becomes unwell

It's important to seek urgent medical care if your child needs it. There is a lot of pressure to stay at home right now, but if your child becomes unwell and you feel they need urgent medical care, don't delay in getting help. Use your judgement and don't let symptoms worsen before you choose to get help.

If you have serious concerns about your child's health, contact your GP or go to the paediatric emergency department if it is needed.

This message is relevant to all families, and especially for those who have a child/ children with complex medical needs.

Together for Short Lives, a UK children's palliative care charity, has put together a statement over their concerns that families may be unsure about when to get help for their children during this time when we are advised to stay at home. They advise that in most cases, children with complex and life-limiting conditions are not at additional risk from COVID-19, however they may be at higher risk if they do not receive help for treatable complications of their underlying condition.

Dr Hilary Cass OBE, Chair of Together for Short Lives said:

“We know that everyone is trying to do the right thing by staying at home during the coronavirus crisis. However, we are very worried parents caring for children with life-limiting conditions might be too frightened to seek urgent medical help.

I’m sending a very clear message to every family caring for these children. You know your child better than anyone else, and if you think your child is unwell or deteriorating you must seek medical help. Doctors will want to make sure that your child is treated before their condition worsens. 

Whilst it’s vital that families seek help is their child becomes unwell, it’s important that people shouldn’t present at A&E with minor ailments."

Government to provide £37.3m in Funding for grants for low income SEND families

The Government today announced that the Family Fund will receive funding of £37.3m in 2020-21. This includes £10m which has been allocated to help families in response to the Covid-19 pandemic.

The Family Fund provides grants to families on low incomes who have disabilities or severe medical conditions to help with the cost of equipment, goods or services - from washing machines and refrigerators to sensory and educational equipment that they might not otherwise be able to afford. The grants are typically worth £400 to £500 per family, but vary depending on need

Information about Direct Payments

The government has issued guidance for Direct Payment users and Personal Assistants; whilst this is written with a focus on adults, it is relevant to children too.

Our children and young people SEND brokerage team have created an FAQ to explain this guidance and to and reflect decisions made by Hertfordshire which may differ from the government guidance.

Benefits and financial advice for people affected by coronavirus

Hertfordshire County Council's Money Advice Unit has a factsheet on the financial and benefits aspects of coronavirus. For more updated factsheets on benefits for children with a disability, carers, PIP, etc, visit

Personal Protective Equipment (PPE) in schools and education settings and guidance from Public Health England

From 6 April we are delivering a Personal Protective Equipment pack to early years providers, schools and special schools who are providing care during the Easter holiday period. Education providers that are only open during term time will get a PPE pack delivery on the week beginning 27 April.

The PPE packs include:

  • 50 fluid resistant masks
  • 100 pairs gloves
  • 100 aprons
  • Roll of 50 clinical waste bags
  • 500ml bottle sanitiser
  • 5l disinfectant

We are also allocating PPE to these children's services and staff:

  • Children’s Services staff who need to deliver services directly to a child/ young person with a known case of COVID-19
  • Semi-independent provision for 16+ year olds
  • Residential provision
  • Two taxi companies who have agreed to transport children and young people who have symptoms of COVID-19

Thank you,

Sally Orr -Head of Family Support and Health Commissioning

What is the guidance from Public Health England (PHE)?

The current advice from Public Heath England for workers is that they don't require PPE if they work in a place with access to hand washing facilities, or hand sanitiser. The exception to this is if they are working with someone who has symptoms of COVID-19, and they cannot undertake their work without keeping 2 metres away from them.

The way we allocate PPE is based on this guidance.

Statutory processes around Education, Health and Care Plans

EHCP timescales

We know how important the Needs assessment process is for families and so we are continuing to work within the statutory guidance during this crisis.

  • The Coronavirus Act 2020 (The Act) which became law on 25 March 2020 includes temporary emergency powers which allow for the modification of legal obligations imposed on local authorities in fulfilling their duties around EHCPs. These powers allow for the timescales for undertaking EHCP processes to be modified. These modifications will only apply if the Secretary of State for Education issues a notice in accordance with the Act. At the time of writing (7 April 2020) no notice has been issued and as such all of Hertfordshire County Council's legal obligations under the Children and Families Act 2014 remain in force.
  • We (Hertfordshire County Council) will not be making any "blanket" changes and will continue to work within the legal timescales for EHC needs assessments and plans.
  • However, we do expect that all of our teams have a reduced level of capability due to staff illness and/or redeployment to essential services; so some flexibility may be necessary in individual cases, and your child's SEND Officer/ team will be in contact with you if your child's case is affected.
  • Integrated Services for Learning and the 0 - 25 Together Service are working together to support the most vulnerable children and families through flexible arrangements. You can call Contact line in the first instance to learn more about this and get advice (Mon - Fri | 10am - 4.30pm: 01992 588 574).

If the Secretary of State issues a formal notice under the Act leading to a change in our current approach – we will of course keep you informed.

EHC assessments

  • Where new assessments are requested, we will request advice from our partner agencies as normal. It's important to understand, however, that at this time the information received back may be limited, or less detailed than we would usually expect - particularly health information due to the current pressures on our NHS colleagues.
  • We will continue to work towards completing the EHC process, making decisions based on the information that is currently available to us.
  • Some parents have asked us to 'pause' their statutory process. If you would prefer to 'pause' your statutory assessment too, please contact your SEND officer and let them know. We will record your request, and you can ask for the statutory process to be re-started at whatever point you wish to pick up again.
  • The SEND team are available by phone and you can contact your officer between 10am - 2pm Monday to Friday. 
  • Our Specialist Advisory Teachers and our Education Psychology colleagues will continue to write reports based on what they know of your child, and where possible, they will carry out assessments virtually, using video calls. The therapists are involved in front line support during this crisis, so existing reports will be used to inform plans. However, where a child is not known to services, this will be explained to parents, and where a report has been prepared using limited information, it will include a caveat to that effect. We will then continue to draft the plan and work to the normal 20 weeks statutory timelines - unless we are given permission from the government to pause the process.
  • In order to ensure you can contribute in person to the plan, we will hold planning meetings with you virtually, but this will be you and your family's choice.
  • KIDS SEN Mediation Service are currently using "Zoom” video conferencing for mediation video calls. In the event that it is necessary to have a case considered by the Tribunals – they will make the necessary arrangements, but you will need to have access to Microsoft Edge Internet browser.

Provision and reviews

  • Annual reviews will continue as planned where possible. Schools and colleges can use virtual tools to set up meetings. Your school or college will be in touch with you about reviews that are coming up.
  • If you would prefer to delay your annual review, you can do so by contacting your SEND officer. We will record this and you can ask for it to be re-started at whatever point you wish to pick up again.
  • For those who currently have EHC plans, there has been a process of identifying the most vulnerable children and working with schools and families to meet needs as far as possible.
  • If a plan has been agreed for your child and the final is sent out, we will continue to meet the needs as specified. If, however, the Secretary of State issues a notice under the Coronavirus Act 2020 this obligation will be reduced to one of "reasonable endeavours", which means that we will try our best to deliver the services specified, but it may not be practical to deliver everything.

Children moving school in September

We understand that it will be a particularly stressful time for you if your child is due to move schools in September.

  • Most children will have a school named for September in their EHC plan; and transition planning will start as usual for these children over the following terms. As we don't yet know how long children will be out of school, SEND management will continue monitoring the situation and you will be kept up to date as the transition nears. We have plans in place to ensure all children will have appropriate support through the time of transition.
  • If your child’s EHC plan does not have a school named for September, services will continue working with families on a case by case basis to make this happen, and you should expect to hear from your SEND officer over the coming term.

The SEND team are available by phone and you can contact your officer between 10am - 2pm Monday to Friday.

Ending a plan

The ceasing of plans, will follow the same process as always, ensuring provision going forward is the right provision in line with the work for Preparing for Adulthood. We have a contingency plan in place to ensure the transition to adult services continues.

Attendance advice from the Department for Education

In view of updated attendance advice from the Department for Education on 22nd March, Hertfordshire County Council has decided:

  • To suspend any penalty notice or prosecutions for Covid-19 related absence with immediate effect.
  • Not to take forward any new cases.

Attendance advice from the Department for Education published by Hertfordshire's Local Offer on 26.03.2020 read:

  • The Secretary of State has let schools know they will not be penalised for the impact on school attendance as a result of the Covid-19.
  • No absence data from the academic year 2019-20 will be published in the school and college performance tables.
  • The Secretary of State has written to Directors of Children's Services, to tell them that no parent should be penalised for their child's non-attendance due to Covid-19. In that letter, local authorities have been asked to suspend any penalty notice action or prosecutions for Covid-19 related absence with immediate effect. New cases should not be taken forward and any cases from 16th March should be withdrawn.


KIDS hub have stated:

"In line with current Government guidance aimed at reducing the spread of COVID-19, the KIDS Hubs will be closed to visitors until further notice. We apologise for any inconvenience this causes.

Although we’re not open to personal callers, the KIDS Hub service is not closed and as usual we are available to provide support and information to families with children and young people with SEND.

Our Toy and Equipment Library Stay and Play sessions will not be taking place but we will still be able to help with the lending or return of items.

If you would like to get in contact with us please email us at"


Our partners at Herts Help are coordinating support for all vulnerable people in the county who are struggling to get medication and food during the coronavirus outbreak.

This service will aim to help all people who are struggling, not just for those who are self-isolating. This includes families who are struggling because of the needs of their children – whether that be due to shielding a family member with underlying health needs, or due to a child’s unpredictable behaviours in public making it hard to ensure social distancing.

For any family who is worried about how they will get food or medication, they can contact Herts Help to discuss whether support can be made available.


Contact Herts Help on: 0300 123 4044

or email


"We take the safety of our families, their children and young people, our staff and partners extremely seriously.

We will continue to deliver support to families during this time, however the way we do things will be different.
To reflect UK Government advice on social distancing, some of the ways we provide support will change:

  • Our staff are now working remotely: we are currently not offering face to face meetings with families, both in the community or at school.
  • SENDIASS will not be able to attend meetings until further notice. Wherever possible we will put alternative ways of working in place, and we will seek to hold virtual meetings instead of face to face.
  • As always, we are contactable by email or through our helpline to ensure that you still have access to the information, advice and support they require.

We will be posting any important information that our families may benefit from on our SENDIASS website as well as here on the Local Offer."

SENDIASS have made a short video to let you know that during this time they're still here.

Contact SENDIASS on:

01992 555 847

0 - 25 Together Service announcement

"Since the Prime Minister's announcement about the responsibilities of education providers to support the needs of children of keyworkers and learners who are vulnerable, we will be doing our best to work alongside them to help them meet these needs.

It is important for us to be honest about the fact that whilst we are here to help individuals and their parent/ carers, we may have less care capacity to offer. We will not be automatically implementing 'school or college holiday plans', particularly where homecare services might be expected. Each case will be considered in regard to risk, need and availability of service, and approved by a Team Manager.

We are allowing greater flexibility for those using direct payments, where no DBS check is needed. This means that parents can recruit more easily for the help that they need, perhaps where a young person is home from university for example. Brokerage will keep a record of costs linked to COVID-19.

We are also working to build capacity and new types of services, prioritising care for those with the most complex needs who don't have support from a family network. We are working through how we deal with scenarios where children with complex needs must be supported, should their parents become unwell or possibly worse. Our role in the coming days is therefore changing to become more focussed on urgent and crisis response.

Thank you all for your resilience and continued support."

Andy Lawrence, Head of 0 - 25 Together Service

Official guidance sent to Hertfordshire schools

Simon Newland, Operations Director for Education at Hertfordshire County Council, sent a message to Hertfordshire schools today in response to recent government guidance, stating: 

  • Make parents aware of the guidance around keyworkers as a matter of urgency, so that those who are entitled to continuing provision are enabled to put their children forward.
  • Point parents to the part of the guidance which states: “If it is at all possible for children to be at home, then they should be.”
  • In plain language, the guidance reminds parents that children should seek to avoid extensive or close contact with their friends during the time schools are closed. I recognise how hard this will be. Please draw this to the attention of parents, and if appropriate you may be able to make the same point to pupils.
  • If you are a parent whose child is entitled to continued provision in school from Monday, but your usual school is closed, we will provide a list of exceptions and alternative arrangements on Sunday.

Hertfordshire school closures at the end of the school day on Friday 20 March

Hertfordshire County Council schools will be closing from the end of the day on Friday 20 March. However, if your child has a social worker, an Education, Health and Care Plan (EHCP) or you are a keyworker, your children will continue to be able to attend school. Arrangements for mainstream school can be found on Hertfordshire County Council's service updates webpage:

Special schools

We are working together with our special schools to continue provision for pupils with Education, Health and Care Plans (EHCP). If you want to know if your school is staying open, we recommend you contact them directly.



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