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You can follow service updates to all Hertfordshire County Council services (including libraries and schools) on their Coronavirus service updates page.

Contact line

Use our advice line to speak to an educational psychologist or an advisory teacher if you need support.

Mon, Tues, Thurs, Fri 2pm - 4.30pm and Wednesday 10am - 4.30pm

01992 588 574

Resource area

We have collected practical resources to help you on a number of topics - whether you are home educating, or need strategies for mental health and building daily routines.

View our Resources Area now.

Good news stories

In a challenging time we wanted to share some examples of the positives that have happened.

Good new stories

Click on the different tabs below to view all updates and messages relating to Coronavirus.

Latest updates and messages

Government to £37.3m provide in Funding for grants for low income SEND families

The Government today announced that the Family Fund will receive funding of £37.3m in 2020-21. This includes £10m which has been allocated to help families in response to the Covid-19 pandemic.

The Family Fund provides grants to families on low incomes who have disabilities or severe medical conditions to help with the cost of equipment, goods or services - from washing machines and refrigerators to sensory and educational equipment that they might not otherwise be able to afford. The grants are typically worth £400 to £500 per family, but vary depending on need


We are still here

We know that things are a little different at the moment but we are here to lend a helping hand.

Easy read Coronavirus Information

Kids Hub

Kids hub have stated:

"In line with current Government guidance aimed at reducing the spread of COVID-19, the KIDS Hubs will be closed to visitors until further notice. We apologise for any inconvenience this causes.

Although we’re not open to personal callers, the KIDS Hub service is not closed and as usual we are available to provide support and information to families with children and young people with SEND.

Our Toy and Equipment Library Stay and Play sessions will not be taking place but we will still be able to help with the lending or return of items.

If you would like to get in contact with us please email us at hub.herts@kids.org.uk"

Herts Help

Our partners at Herts Help are coordinating support for all vulnerable people in the county who are struggling to get medication and food during the coronavirus outbreak.

This service will aim to help all people who are struggling, not just for those who are self-isolating. This includes families who are struggling because of the needs of their children – whether that be due to shielding a family member with underlying health needs, or due to a child’s unpredictable behaviours in public making it hard to ensure social distancing.

For any family who is worried about how they will get food or medication, they can contact Herts Help to discuss whether support can be made available.

HertsHelp

Contact Herts Help on: 0300 123 4044

or email info@hertshelp.net

SENDIASS

"We take the safety of our families, their children and young people, our staff and partners extremely seriously.

We will continue to deliver support to families during this time, however the way we do things will be different.
To reflect UK Government advice on social distancing, some of the ways we provide support will change:

  • Our staff are now working remotely: we are currently not offering face to face meetings with families, both in the community or at school.
  • SENDIASS will not be able to attend meetings until further notice. Wherever possible we will put alternative ways of working in place, and we will seek to hold virtual meetings instead of face to face.
  • As always, we are contactable by email or through our helpline to ensure that you still have access to the information, advice and support they require.

We will be posting any important information that our families may benefit from on our SENDIASS website as well as here on the Local Offer."

SENDIASS have made a short video to let you know that during this time they're still here.

Contact SENDIASS on:

sendiass@hertfordshire.gov.uk

01992 555 847

Benefits and financial advice for people affected by coronavirus

Hertfordshire County Council's Money Advice Unit has a factsheet on the financial and benefits aspects of coronavirus. For more updated factsheets on benefits for children with a disability, carers, PIP, etc, visit www.hertfordshire.gov.uk/benefits

 

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.