Support with shopping
1. People who are clinically extremely vulnerable, or their carer, can register to a new online service to:
- Request priority access to supermarket delivery slots (if you have already got priority supermarket deliveries, you’ll keep them).
- Tell the council if you need support, if it cannot be provided by friends, family or other support networks.
- Update your details, for example, your address.
You’ll be asked for your NHS number. You can find it on any letter the NHS has sent you, or on a prescription.
2. If you cannot access food, HertsHelp can look for help in your local area and get someone to come out to you if you are unable to go to the shops or pharmacy yourself. Please call 0300 123 4044 or email email@example.com.
You can use our online form to tell us about someone who needs help too.
Support with mental health
Contact your GP, named social worker or the local adult social care team. You can also contact the Mental Health Helpline on 0800 6444 101, which is available 24 hours a day, 7 days a week.
If you or someone you care for is experiencing a mental health crisis, you can access our team of mental health professionals directly via the NHS 111 service. Select Option 2 for mental health services, which will automatically direct you to the 24/7 helpline team.
Mind Network has also launched the Hertfordshire Crisis Helpline - 01923 256391 - which runs 24 hours a day and is available for anyone in Hertfordshire who wants to call to talk things through.
Support with Social Care
HertsHelp is available for everyone and will give advice and support on things like getting shopping, advice on money, help with using the internet and how to find a support group if you are isolated. Call them on 0300 123 4044 or visit the Hertshelp website.
Contact your named social worker or the local adult social care team for advice and support.
If you need urgent assistance, please call us on 0300 123 4042.