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Face coverings have now become compulsory when using public transport and in a number of public settings, to help keep yourself and others safe during the Coronavirus pandemic.

Where should I wear a face covering?

In England, if you are able to, you must weare a face covering on public transport and in the following settings:

  • indoor transport hubs - these are places like airports and train stations.
  • shops and supermarkets.
  • indoor shopping centres.
  • banks, building societies, and post offices.

If you can, you should wear your face covering before entering any of these settings and keep it on until you leave.

Are you exempt?

You will be exempt from wearing a face covering/ mask if you:

  • are a child aged 11 or under.
  • have a disability.
  • have a learning disability or Autism.
  • would experience severe distress putting on, wearing or removing a face covering/ mask.
  • have any communication needs that require you to lip read.
  • have a health problem or condition that could be affected by wearing a face covering for example, problems with your breathing.

If you are unsure about whether or not you are exempt you can check the full list of exemptions on gov.uk.

Downloadable exemption cards

If you would feel more comfortable showing something that says they do not have to wear a face covering, follow the steps below to download and print your own exemption card.

  •  Right click on the exemption card that is most relevant to you.
  • If you are on a phone, you can tap and hold the image to download.
  • Select 'Save' or 'Save As' option, on a mobile you will be prompted to 'Download' or 'Save' image into your downloads folder.
  • If you would like to, you can rename the image before saving.
  • Choose where you would like the image saved, this could be in your documents folder, on your desktop or in your image gallery.
  • Once the image of the card has been saved you can locate it and print a copy whenever you need one.

If you would like to download any of the images from your desktop screen straight on to your mobile, you can scan our QR codes below. All you need is a mobile phone with a camera and a piece of software or an app called QR reader.

Exemption card QR codes

How to use our QR codes

Follow the steps below to scan our QR codes for quick image access on your mobile phone.

  • Download a free QRreader to your mobile phone.
  • Open the QR reader app on your phone and point your phone camera at code under the exemption card that you would like to download.
  • You may need to resize and fit the photo so the QR reader can scan it properly. Click ‘ok’, ‘use’, or ‘read’ (depending on your reader).
  • If your phone is scanning the code correctly, you will see a web link appear on your screen. If you click on the web link your image will pop up onto the screen.
  • You can then press and hold the image to download it. The images will be saved as a PNG on your mobile device and can be found in your 'Downloads' folder.
disability exemption card qr codeDisability exemption card QR code
health condition exemption card qr codeHealth condition exemption card QR code
lip reading exemption card qr codeLip reading exemption card QR code
learning disability exemption card qr codeLearning disability exemption card QR code
autism exemption card qr codeAutism exemption card QR code
breathing problem exemption card qr codeBreathing problem exemption card QR code


Learning Disability Exemption Card
Autism Exemption Card
Breathing Problem Exemption Card
Disability Exemption Card
Health Condition Exemption Card
Lip Reading Exemption Card

Helpful resources for wearing and encouraging the use of face coverings

Where possible, it's important to try and encourage children and young people to wear face masks. This article has some good advice here about how to support young people in using/tolerating masks. Although this article is specifically about those who have autism many of the tips could be used with most young people who are showing reluctance.
https://www.autismnj.org/article/helping-individuals-with-autism-wear-face-masks/

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.