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It’s been a busy time for Transforming SEND. The programme aims to deliver services faster and more effectively as well as meet the needs of more families in Hertfordshire. Read about what's been happening and what changes are being made.

Local Delivery Networks

  • We are trialling our ideas to make local delivery networks more effective in Stevenage. We have different SEND teams working together in new ways to see if we can develop or improve processes.
  • Many schools and parents contributed over the summer to the review of Hertfordshire’s Exceptional Needs Funding which looks at current arrangements for schools and settings to access top-up funding for children and young people with complex needs.
  • The transition from Exceptional Needs Funding (ENF) to Top Up High Needs Funding (HNF) has started, with training and implementation plans for a more effective system underway. You can find a more detailed explanation of the planned changes on our Changes to Exceptional Needs Funding webpage.
  • We are helping our Early Help services become more knowledgeable and confident in supporting families with children with SEND, with a dedicated Family Practitioner from 0-25 Together Service working alongside Families First, mainstream and special schools in Stevenage.

EHCP Improvements

  • In partnership with HPCI we have revised and redesigned the letters that are sent during various stages of the EHC assessment. The re-drafted letters have been tested with parents who told us that the templates have certainly improved and are now “down to earth”, “friendly”, “supportive” and “had an air of sincerity”. These should start landing on parents doorsteps sometime soon.
  • The SEND teams have been moving to a new software system which will help them process the EHC assessment and review paperwork more efficiently. This new software will also support the introduction of new processes around online reviews and information sharing later on in the programme, and give the local authority better insight into our data.
  • We’ve been working with a software supplier on an online portal which could allow parents to log in to a website and see information about their assessments and reviews. We’ll be testing this with parent representatives from HPCI over the next month or so, and feeding back to the supplier about how user-friendly it is.

Information and advice

  • We are constantly exploring new ways to improve the Local Offer website and and your online experience with us. Most recently we have drafted and begun testing a tool that we believe could help us create a Local Offer that's more personal to you. You can read more about the proposed tool in our 2020 Projects Blog.
  • We always want to make sure that the information you are receiving is as accurate, user-friendly and relevant as possible, and so we use website data across the Local Offer to make sure that we are achieving these things. Our data discoveries have recently lead us to look at the content and formatting of our current SEND News and social media channels. We will be making improvements based on user feedback and learnings from data collected through testing.
  • We are currently working alongside HPCI, relevant teams and individuals to ensure that the information on our Preparing for Adulthood pages is up-to-date and accurate. We also have two Experts by Experience on the team, reviewing first-hand the accuracy of the information in this area of the Local Offer.
  • The SEND Online Feedback Group which now has over 220 members continues to help us with tests, tasks and surveys. We’ve had excellent response rates and continue to gather vital information about our users.
  • We want to improve how families find and receive SEND information, advice and support. We asked families and professionals to tell us what they thought about proposals to achieve this during a recent public consultation. Together with HPCI we are currently reading the responses to help us decide on our next steps.

Preparing for Adulthood

  • We are exploring how to help young people engage with their community and improve their social lives. We're thinking about mentoring, and a buddy system. we're also looking at developing community groups to meet local needs.
  • We have started a Transport project, to think about how to reduce young people travelling alone.
  • As part of our ongoing commitment to co-production, we have recently had two ‘Experts by Experience’ join the programme team. Our Experts by Experience are two young people with SEND, who have direct experience of services in Hertfordshire and are supporting us with decision making and shaping Preparing for Adulthood content.

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.