Post inspection quarterly reports available for November 2017
Highlights of Hertfordshire’s SEND Offer, including the Local Offer website:
- Over the past few months Family Services Commissioning have continued to work to improve the online content in the Local Offer website
- The focus during the period September to November has been to finalise and agree with stakeholders, both internal and external the new online process by which families claim short break local offer (SBLO) hours has been designed.
There has also been project work to specify the needs and requirements of the new SEND Local Offer telephone helpline
Highlights of Communication & Workforce Development
- Continued conversations with parents carers to improve performance
- Positive feedback from customer service training