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Hertfordshire's SEND Local Offer

Children's Hearing Services Working Group (CHSWG)

A group of representatives made up of different professionals working in Hertfordshire with deaf and hearing-impaired children.  

Parents and families are represented by Parent Reps and the Phoenix Group for Deaf Children, representing the voluntary sector.  A representative from the National Deaf Children’s Society also attends who provides a national overview.

CHSWG is responsible for improving services for families and children by listening to them, taking their views into account and by ensuring that recommendations from national initiatives and Quality Assurance are met. It offers advice, guidance and exerts influence in order to ensure high quality services and also acts on behalf of service providers at a practitioner, managerial and strategic level.

When does it meet?

The group meets four times a year during term-time to share experiences, ideas and actions for improving the lives of deaf, hearing-impaired children and their families throughout the county.  The meetings run for two hours and are usually held in central Hertfordshire.

How parents can be involved

You can provide your feedback to Parent Reps by:

  • joining your local Children Hearing Impairment Parent Support (CHIPS) facebook group.

  • or you can email Val, Phoenix’s Family Officer families@phoenixgroup.org.uk

If you'd like an opportunity to have your voice heard and represent other families at meetings, why not become a Parent Rep?  As a Parent Rep you’ll get to meet other parents who are keen to influence services on behalf of families.

Find out more

Get guidance on how the group works, support and training so you can get the best out of the meetings and make sure you're comfortable representing families by: