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Hertfordshire Send Local Offer

Thanks for offering to feed back on SEND services. 

We want our services to be as simple and effective as possible for you.

It’s important that we test with users whilst we develop services to ensure we’re improving things for our customers.

We’ll only use the information we collect to see where improvements can be made to our SEND services.

Joining the online feedback group

  • You can join through our secure online form. We'll ask for your name and email address so that we can send you our feedback activities. We can't get in touch with you if we don't have this information.
  • We'll also ask for a bit of information about who you are. We want to hear from young people with SEND and parents/ carers of children and young people with SEND, so this helps us to find out who our group is made up of.
  • We'll ask you for the first 4 digits of your postcode, but this is optional. This helps us to know if we are getting information from people who live all around the county.
  • If you are a young person, we will ask for your date of birth and your areas of need. If you are a parent/ carer, we will ask for your child's date of birth and areas of need. All these questions are optional. If you are happy to tell us, we will only use this information to make sure we send you the activities that are most relevant to you.
  • Hertfordshire County Council (as the Data Controller) will keep the personal information we collect extremely safe.
  • We won’t share the information outside of Hertfordshire County Council. We won’t share your personal information with any other team within the council.
  • We may share the information collected within the survey with other teams in the council. However, your response will not be personally linked back to you.
  • Use our unsubscribe form if you’d like to leave the SEND online feedback group at any time.

What we'll send you

When we email you, we'll send you either:

  • a link asking you to complete a survey (we use Smart Survey)
  • a link asking you to complete a task (we use online products Optimal Workshop and Loop11)
  • an invitation to do a phone interview
  • an invitation to attend a face to face session.

There may be times when we ask for personal information. This might include:

  • your gender
  • your age
  • your ethnicity

We ask for this information when we need those specific details to work out if a service is working for everyone in Hertfordshire, or if it is affecting people differently.

How we keep your data

We plan to keep your name, and any personal contact details provided, on an ongoing basis, as long as you're happy for us to do so, and haven't withdrawn your consent from the online feedback group.

We'll keep any personal identifying data we collect from activities we send you for 4 years (from the date of receiving the data). After 4 years, we will remove any personal identifying data from our records, if you haven't asked us to do so sooner.

You can ask to be removed from the feedback group. We'll take your details off our list and you'll no longer receive surveys from us. You can also ask us to remove any identifying personal data that we've collected from previous surveys you completed. You can do this using our unsubscribe form.

If you ask to be removed from the feedback group, we'll remove all identifying details from our records.

For more information on how we look after your data, view the Hertfordshire County Council privacy policy.

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Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.