If you're an adult social care professional, service provider or statutory agency, find out how to make an adult social care referral to us.


Urgent social care referral

In situations where care arrangements have broken down and the person requires an urgent response from us:

Call 0300 123 4042.

Lines are open 24 hours a day.


Non-urgent social care referral

Care and support requests for people living in the community that don't require an out-of-hours response from us:

The form lets you upload your own assessment or documents.

You can also call 0300 123 4042,

Our office hours are:

Monday – Thursday 9am–5.30pm,
Friday 9am–4.30pm.


Safeguarding adults at risk

If an adult at risk is being abused or neglected, report it to us.


If it's urgent, call 0300 123 4042. Lines are open 24 hours a day.

If there is no immediate risk, but a police response is required, call 101 as soon as possible due to the seriousness of the incident or potential loss of evidence.

Who is an adult at risk?

An adult in need of care and support. This may be because they are older or have a mental health problem, a learning or physical disability and they are at risk of abuse or neglect.