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Hertfordshire County Council

Guidance for families

Including cybercrime, fraud, wellbeing and mental health information

Children's Services have written a letter to families who are supported by social care services to let them know how they will continue to be supported during this time.

Looking after your mental health during Coronavirus - Tips, resources and activities for young people and their families

Free and confidential support for anyone affected by domestic abuse on 08 088 088 088

GOV.UK – Child Safety Online: A practical guide for parents and carers whose children are using social media

Guidance for Professionals and Volunteers

Things to consider when visiting families

Only essential visits should be undertaken as we work through the current crisis. It is of utmost importance that if you are working with children or families that you consider both their health and yours prior to any visits or contact. This includes maintaining a safe distance and washing your hands.

  • Staff, should follow national guidance if they are unwell with a new, continuous cough or, high temperature to avoid spreading infection to others.
  • Follow your own agency’s advice on making contact with children, young people and families. If you are using alternative methods such as social media and technology to keep in contact with children, young people and families remember to do this in line with your agency’s policies and in a safe and appropriate manner.
  • Ensure you follow all the relevant guidance of minimising the spread of infection both prior to, and after being in contact with a family or child / young person.
  • Encourage families to follow government guidance on minimising the spread of infection and help them to be aware of the risks COVID-19 has on those with compromised or underlying health conditions.
  • If you are due to visit a child or family with a compromised or underlying health condition make sure you are aware of the current COVID-19 guidance and speak to your manager for advice before your visit.
  • If you have been knowingly in contact with a child or family (including your own) displaying any symptoms of being unwell then phone your manager for advice before returning to the office or visiting another child or family.

 

Safeguarding guidance for volunteers

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Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

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Performance and feature

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This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

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Google

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Facebook

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Twitter

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YouTube

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Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

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Siteimprove

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