Call us on 0800 917 0925.

Each foster carer has a social worker to offer them ongoing support and advice. This includes a formal supervision visit each month.

We also offer local support groups to help foster carers get together and share experiences.

The training, support and development standards set out what you should know and be able to do within the first 12 to 18 months of your time as a foster carer. Read more about our foster carer support offer and learning and development offer.

Each area team provides a duty system between 9.30am to 5.30pm Monday to Friday. You can also get advice and information from The Fostering Network and GOV.UK .

Call us on 0800 917 0925 if you have any queries.

Fostering Support (Out of hours telephone service)

Our out of hours telephone service is provided by fostering service staff from 5.30pm - 11pm 7 days a week. This is for urgent issues only.

Non - urgent issues and queries (such as payments and cancelling appointments) should be referred to your social worker in the usual way. This is telephone support only and staff won't be making visits as part of the service.

There are two separate numbers for carers depending on which side of the county you live.

North and East - 01438 843714

South and West - 01442 454340

Emergency Safeguarding Line

Call 0300 123 4043 out of office hours, 7 days a week.
You must contact the Emergency Safeguarding Line if the following occurs outside of office hours:

  • a child in your care goes missing
  • a child in your care is hospitalised and in need of emergency treatment.
  • a child is involved in an accident or an incident involving the police.

New Family Social (LGBT network)

We're pleased to be a member of New Family Social, a UK network of LGBT (lesbian, gay, bisexual and transgender) adoptive and foster families. Register to access their forums and members areas.

Payments for foster carers

Foster carers are paid a weekly payment for skills plus a weekly allowance for each child they look after. The payment for skills is for the work of the foster carer and the allowance is to cover the costs involved in looking after a child.

For more information about allowances see our Payment for foster carers leaflet. Also see the benefits we can offer you.