We provide an out of hours telephone service for urgent queries and an emergency safeguarding line in the event of an emergency involving a child in your care.

Out of hours telephone service  

This telephone service is provided by our fostering staff members to deal with urgent issues from 5.30pm - 11pm, 7 days a week. All support is provided to you over the telephone, so staff won't be making any visits as part of this service.

All non-urgent issues and queries, such as payments or appointment cancellations, should be referred to your social worker.

Emergency safeguarding line

You must contact the emergency safeguarding line if a child in your care:

  • goes missing
  • is hospitalised and in need of any emergency treatment
  • is involved in an accident or an incident involving the police.

Call: 0300 123 4043

Available out of office hours, 7 days a week.