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Hertfordshire County Council

Making every contact count - supporting older adults


Our vision is to support older adults in Hertfordshire to be healthy and independent for as long as possible. One way we can support this is to make every contact with older adults count.

As a pilot project, we've developed an instructional video which uses a simple framework: to ask, advise and assist to encourage brief conversations with older adults about key issues.

The video is aimed at staff or volunteers across Hertfordshire who have contact with older adults in their own homes. Those working with older adults in other settings may also find the information useful.

If as many volunteers and staff as possible use opportunities to make every contact count with older adults, together we can make a difference to people's lives.

The 7 areas covered are:

  • Preventing falls
  • Making sure homes are safe
  • Making sure homes are warm
  • Preventing feeling alone
  • Ensuring good nutrition
  • Preventing dehydration
  • Encouraging physical activity 




Each participant will need to complete the quiz to receive a certificate. You'll need to sign in to Learning Pool to access the elearning and the quiz. Once both have been completed, your certificate will be displayed.

We'd value your feedback on this pilot learning package too. There's an opportunity to provide feedback as part of the quiz evaluation form.