Posted: Thursday 26th March 2020
Frequently asked questions
Q. When will I be able to borrow books from the library?
A. Hertfordshire libraries are launching a limited lending service ‘Ready Reads’ at the following libraries:
From Monday 6 July: Stevenage Central, Watford Central and Welwyn Garden City libraries
From Wednesday 8 July: Bishops Stortford, Hemel Hempstead, Hoddesdon, Royston and St Albans libraries
From Thursday 9 July: Borehamwood and Rickmansworth libraries
Ready Reads packs must be ordered in advance
Q. What is Ready Reads?
A. Ready Reads allows customers to collect a pre-selected book pack to read at home. Customers will be notified when their books are ready for collection from the door or lobby of the library while observing social distancing guidelines. Ready Reads packs can be requested online
Q. Which libraries will be offering Ready Reads?
A. Ready Reads are available from 10 libraries, whilst work continues to open more of our network safely for customers and staff:
Bishops Stortford, Borehamwood, Hemel Hempstead, Hoddesdon, Rickmansworth, Royston, St Albans, Stevenage Central, Watford Central, Welwyn Garden City.
Q. What will the collection times be for Ready Reads?
A. The library will contact you when your Ready Reads pack is ready for collection. Collection times are 10am-2pm Monday to Saturday (NB Rickmansworth library is closed on Wednesdays)
Q. My local library is not on the list, can I get a Ready Reads pack?
A. Any Hertfordshire library member can request a pack for collection at one of the libraries listed above, The service will be extended to other libraries across the county once safety measures are in place, details will be regularly updated on the Hertfordshire Libraries pages at www.hertfordshire.gov.uk/libraries
Q. Can I return the books I have on loan?
A. We will be accepting returned items soon, please check back here for updates
Q. Will you be quarantining returned books?
A. Yes, all returned items will be placed in quarantine for 72 hours before going back into circulation.
Q. Can I place reservations?
A. No, it is not possible to reserve specific items at the moment, we are working on getting this service up and running again, please check back here for updates.
Q. I want to use the online library services, how can I get a PIN?
A. You can reset your PIN online, if we have your email address on record. Alternatively, contact us with your library card number and we will get a PIN for you.
Q. I have joined online, but my temporary membership number is not working
A. Please contact us with your membership details. We are aware of a problem with some temporary membership numbers and are working with our system supplier to resolve this as soon as possible.
Q. I am not a member. How do I join?
A. You can join online if you live, work or study in Hertfordshire. No need to visit a library at present. When libraries re-open, you will need to collect your card before your registration expires by visiting a library with a proof of address.
Q. When will my membership expire?
A. For new online members, your membership will expire 210 days after you joined. In addition, we are automatically extending all library memberships, including online memberships before they expire. You can check when your registration will expire by logging in your account with your card number and PIN.
Q. How do I access your online services?
A. All library members, including new members who joined online, can use our online resources. In most cases, you only need your card number. For BorrowBox, you will need your card number and PIN.
eBooks and audiobooks With a great range of titles for adults, teens and children, we’ve been busy topping up our stock levels to make sure there is plenty of choice for everyone
Newspapers and magazines Keep up with the news from the daily papers from the UK and around the world, or discover a new interest with our online magazine collection
Reference library online We might all be staying at home more, but we can keep our brains active with online courses, reference books and homework resources including Britannica online
Q. How can I keep up to date with library news?
A. You can keep in touch with us on social media and stay up to date with all the latest news from Hertfordshire libraries, including our re-opening plans. We’ll help to keep you reading with recommendations and links to our great eBook and eAudiobook collections and you can join our new online book club. Look out for news about online story times for children and our free resources to keep you entertained at home.
Q. My question has not been answered. How can I get in touch with you?
You can contact us by email or telephone, or Ask a librarian