1. In the event of cancellation by you, the customer, there will be no refunds.
  2. In the event of the Library Service cancelling an event, there will be a full refund
  3. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.
  4. Tickets are non-transferable.
  5. No seats are allocated; tickets are sold on a first come first served basis.
  6. On some occasions the event may be filmed, recorded or photographs taken. Buying a ticket affirms your consent to the filming, sound recording or photographing of yourself as a member of the audience. If you have any objection please contact a member of staff.
  7. Always check your tickets upon receipt and advise us promptly of any errors.
  8. Before you finalise your booking;
  • Please read all the information that applies to the event and/or ticket.
  • If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
  • Make sure you read through our terms and conditions, if you agree to them tick the box to confirm