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Hertfordshire County Council

There are 2 main sources of advice for Early Help professionals.

Families First helpdesk

The helpdesk provides support for the Early Help Module (EHM) system for the whole of Hertfordshire. They can be contacted about:

  • EHM New User Form

  • EHM Family Registration Form

  • Technical support for EHM system.

Contact the Families First Helpdesk on:

Email: familiesfirstassessment@hertfordshire.gov.uk

Phone: 01438 737575

Monday to Thursday, 9am – 5pm.
Friday, 9am – 4.30 pm.

 

Families First Coordinators

There is a named Senior Families First Coordinator and Families First Coordinator covering each local double district to champion, promote and support effective use of Families First.  They also provide information, advice, guidance and practice support on Families First delivery model, processes and Early Help Module (EHM) system.

They can support you with:

  • when and how to initiate a Families First Assessment – how to progress a Families First Episode effectively

  • how to complete the Families First  Assessment and Action Plan and Review forms

  • ensuring the strengths and views of the whole family including the voice of the child and young person are embedded into the process

  • how to create the Team Around the Family – what service to involve

  • Early Help Module tools and processes, ensuring these are used effectively

  • instigating initial Families First Assessment for identified cases and identifying appropriate  key worker for the family

  • contacting key workers where a case note has been added to an open episode on EHM that requires their attention

  • complex cases, including those stepped down from Children’s Services

  • follow-on coaching and bespoke training in all areas of the Families  First and Early Help Module process

  • understanding the Families First Episode and Team Around Family process

  • open cases that aren't progressing, including brokering between services and practitioners, and supporting you to take this to the local Action and Impact meetings for discussion and review


Families First Coordinators can attend and facilitate review meetings / Team Around the Family meetings if the Key Worker is:

  • new and unfamiliar with the Family First process

  • struggling to draw together the relevant professionals

  • concerned about the case and requires additional support.


Support can be provided by telephone, email and/or one-to-one visits or team / group meetings if appropriate.

If in doubt about any aspects of Families First process, tools or EHM, please contact your local Senior Families First Coordinators.

Contact details – your local Families First Coordinators

East Herts & Broxbourne Districts

Senior Families First Coordinator: Serena Yearwood

Families First Coordinator: Jackie Brewin

St Albans & Dacorum Districts

Senior Families First Coordinator:Therese Antoine

Families First Coordinator: Jackie Green

Stevenage & North Herts Districts

Senior Families First Coordinator: Jade Archibald (Mon-Wed)

Senior Families First Coordinator: Helen Whyman (Mon-Wed)

Families First Coordinator: Suzanne Paisley (Mon-Wed)

Families First Coordinator: Nichola Pyrkos (Thurs-Fri)

Watford & Three Rivers Districts  

Senior Families First Coordinator: George Gearing

Welwyn, Hatfield & Hertsmere Districts  

Senior Families First Coordinator: Freya Rymer

Families First Coordinator: Emma Delaperelle

 

 

 Neighbouring Authorities

If you need to contact a team in another county about a child, young person or family with an FFA transferring in or out of Hertfordshire, use the following contact details.

 
Area Email Phone

Barnet

e-caf@barnet.gov.uk

020 8359 4405

Bedford Borough

multiagency@bedford.gov.uk

01234 718700

Cambridgeshire

centralcafteam@cambridgeshire.gov.uk

01480 376 666

Central Bedfordshire

earlyhelp@centralbedfordshire.gov.uk

0300 300 8585 

Enfield

caf.adminstrator@enfield.gov.uk 

0208 351 1630

Essex

early.help@essex.gov.uk

0845 603 7627

Hillngdon

taf@hillingdon.gov.uk

01895 55 6144

Luton

caf@luton.gov.uk 

01582 548231

Norfolk

earlyhelp@norfolk.gov.uk 

01603 224101

Peterborough

helpwithcaf@peterborough.gov.uk

01733 863649

Suffolk

cafadmin@suffolk.gcsx.gov.uk 

01473 263210

 

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