There are 2 main sources of advice for Early Help professionals.
Families First helpdesk
The helpdesk provides support for the Early Help Module (EHM) system for the whole of Hertfordshire. They can be contacted about:
Families First Coordinators
There is a named Senior Families First Coordinator and Families First Coordinator covering each local double district to champion, promote and support effective use of Families First. They also provide information, advice, guidance and practice support on Families First delivery model, processes and Early Help Module (EHM) system.
They can support you with:
when and how to initiate a Families First Assessment – how to progress a Families First Episode effectively
how to complete the Families First Assessment and Action Plan and Review forms
ensuring the strengths and views of the whole family including the voice of the child and young person are embedded into the process
how to create the Team Around the Family – what service to involve
Early Help Module tools and processes, ensuring these are used effectively
instigating initial Families First Assessment for identified cases and identifying appropriate key worker for the family
contacting key workers where a case note has been added to an open episode on EHM that requires their attention
complex cases, including those stepped down from Children’s Services
follow-on coaching and bespoke training in all areas of the Families First and Early Help Module process
understanding the Families First Episode and Team Around Family process
open cases that aren't progressing, including brokering between services and practitioners, and supporting you to take this to the local Action and Impact meetings for discussion and review
Families First Coordinators can attend and facilitate review meetings / Team Around the Family meetings if the Key Worker is:
new and unfamiliar with the Family First process
struggling to draw together the relevant professionals
concerned about the case and requires additional support.
Support can be provided by telephone, email and/or one-to-one visits or team / group meetings if appropriate.
If in doubt about any aspects of Families First process, tools or EHM, please contact your local Senior Families First Coordinators.
Contact details – your local Families First Coordinators
East Herts & Broxbourne Districts
Senior Families First Coordinator: Serena Yearwood
Families First Coordinator: Jackie Brewin
St Albans & Dacorum Districts
Senior Families First Coordinator:Therese Antoine
Families First Coordinator: Jackie Green
Stevenage & North Herts Districts
Senior Families First Coordinator: Jade Archibald (Mon-Wed)
Senior Families First Coordinator: Helen Whyman (Mon-Wed)
Families First Coordinator: Suzanne Paisley (Mon-Wed)
Families First Coordinator: Nichola Pyrkos (Thurs-Fri)
Watford & Three Rivers Districts
Senior Families First Coordinator: George Gearing
Welwyn, Hatfield & Hertsmere Districts
Senior Families First Coordinator: Freya Rymer
Families First Coordinator: Emma Delaperelle
If you need to contact a team in another county about a child, young person or family with an FFA transferring in or out of Hertfordshire, use the following contact details.