If you have a query about your young person’s eligibility for transport or the Personal Travel Budget (PTB) please contact the team by emailing email@example.com The team will respond within ten working days. If your query is urgent please call 0300 123 4043
A Personal Travel Budget (PTB) is a transport option available to parents or carers of children/young people with an Education Health and Care Plan (EHCP), who are eligible for travel support. It is funding to help you arrange your own transport to school/college and allows you to make flexible travel arrangements rather than travelling in a vehicle provided by the council.
If your child is aged 5 – 16 ( Reception to Year 11), and receiving home to school transport, you will have been notified of the eligibility end date. Please make a note of this date as this is the date you need to contact us.
If your young person is attending or starting Post 16 education, you need to reapply each year in April. The SEN Transport team will write to you at this point but if you do not hear from them please contact them via email to firstname.lastname@example.org
If you are moving to another local authority and your child or young person receives free transport because of their Education, Health and Care Plan (EHCP), you must inform your current local authority of the date you are moving. The transfer of the EHCP does not happen automatically; your current local authority will transfer the EHCP either on the day of your move, or within 15 working days of the new local authority becoming aware of your move.
Your new local authority then has 6 weeks to tell you that the EHCP has been transferred and when they will be reviewing the plan.
If you are moving out of Hertfordshire, let the SEND team know the date you are moving and where you are moving to. As soon as you have a moving date, contact your new local authority to request transport for your child or young person.
If you are moving into Hertfordshire, tell your current SEND Team in advance your new address and the date you expect to complete the move. Contact the SEN transport team via email to email@example.com for information about transport support.
If you are moving within Hertfordshire and receive free transport, let the SEND Team know your new address so they can update your records. You will also need to let the SEN transport team know so that we can reassess your transport based on your new circumstances.
SEND transport team:
0300 123 4043
Hertfordshire SEND team:
North Herts and Stevenage SEND Team Covering: Hitchin, Baldock, Letchworth, Royston,Stevenage
East Herts, Broxbourne and Welwyn Hatfield SEND Team Covering: Hertford, Ware, Watton, Cheshunt, Bishop’s Stortford, Hoddesdon, Broxbourne, Buntingford, Welwyn Hatfield
St Albans and Dacorum SEND Team Covering: Harpenden, Hemel Hempstead, Tring, Berkhamsted, St Albans, Kings Langley
Watford, Three Rivers & Hertsmere SEND Team Covering: Bushey, Radlett, Watford, Three Rivers, Hertsmere
There is no statutory entitlement to travel support for 16 - 18 year olds attending school or college. However, we offer support to young people who meet the following criteria:
If your son or daughter is under 18 years old and has any medical needs, we'll send your application to the Health team to ensure that the transport provision meets their medical needs. This process can take up to 8 weeks.
If your son or daughter is over 18 years old and has medical requirements when travelling on transport, please send us a medical protocol from a medical professional who is familiar with their needs. Transport will not be provided without the relevant medical protocol.