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Hertfordshire County Council

We look after any personal information that you share with us. We only use it to provide you with a service. Here's our privacy policy..

  • We never sell your information.
  • We take care to keep your personal information safe and secure.
  • At the point that we collect your information for a specific use (in an online form, for example), we'll explain how we'll use it and how long we'll keep your information (PDF, 142kb).

We'll only share your information under specific circumstances:

  • with third party organisations who provide you with a service on our behalf. Our contracts require them to treat your personal information with the same care that we do
  • with partner organisations such as the NHS and schools, where it'll improve your service. We'll ask you for your consent before sharing, unless we have a legal duty to share the data
  • with district and borough councils in Hertfordshire if they're responsible for the service you've contacted us about (for example, bin collections).
  • with other organisations such as the police if we think there's a serious risk to you, your family or someone working with them.



How different services use your information

We collect more information for some services, less for others.

Here's how each service uses your information.

Adult Care Services

We're responsible for providing  social care assessments and support services to adults who:

  • have care and support needs as a result of a physical or mental impairment or illness; and
  • because of those needs, they can't achieve 2 or more of the outcomes specified in the regulations; and
  • as a result, there is, or there is likely to be, a significant impact on their wellbeing.

Whether you're eligible or not, we'll always give you advice and information about what support is available in the community to help you.


Sharing data and use of your NHS Number in Adult Care Services

The Care Act 2014 places a duty on us to work closely with Health colleagues to ensure the best level of care is delivered to our citizens.

If you're receiving support from us (Adult Care Services) then the NHS may share your NHS Number with us. This is so we use the same number as the NHS to identify you whilst providing your care. By using the same number, we can work together more closely with the NHS to improve your care and support.

We'll also share data with the following providers of health services where it's appropriate for your care (for example, social care clients who have recently been in hospital, or where you're receiving on-going care from us and health care providers):

  • East & North Herts NHS Hospital Trust
  • West Herts NHS Hospital Trust
  • Hertfordshire Partnership Foundation NHS Trust
  • Princess Alexandra Hospital
  • Hertfordshire Community Trust
  • Royal Free London NHS Foundation Trust
  • Luton and Dunstable
  • Cambridge University Health trust (Addenbrookes)
  • North Middlesex Hospital University Health Trust
  • Buckinghamshire NHS Trust (Stoke Mandeville Hospital).

Where they are funding care, we may also be required to share some data with the relevant Clinical Commissioning Groups.

Public Health

We process personal data to meet our statutory duties and, in line with our official authority for Public Health In Hertfordshire, to monitor and improve the health of our citizens, including pupils in our schools, regardless of where they live.

This includes provision and commissioning of services which are delivered by other agencies and organisations such as:

  • sexual health clinics
  • drug and alcohol treatment
  • pupil measurement (part of the National Child Measurement Programme)
  • health visitor services
  • school nursing and healthy child services
  • local healthy living initiatives
  • health protection and emergency response services to public health incidents.

The Director of Public Health has a statutory duty to publish a report on the health of Hertfordshire. In order to report on public health, the Public Health Evidence and Intelligence team use data and information from a range of sources including information collected at the registration of a birth or a death and information recorded at hospitals.

This helps us to understand more about the nature and causes of disease and ill-health in the area. This data can contain person identifiable data which may identify people such as home address, date of birth, date of death and / or NHS Number.

The legal basis for the flow of data for the above purposes is set out in Section 42(4) of the Statistics and Registration Service Act (2007) as amended by section 287 of the Health and Social care Act 2012 (PDF 417kb)  Opening a new window and Regulation 3 of the Health Service (Control of Patient Information) Regulations 2002.


The public health intelligence team has access to the following data:

  • Primary Care Mortality Database (PCMD) – the PCMD holds mortality data as provided at the time of registration of the death along with additional GP details (GP code and GP practice code), geographical indexing and coroner details (coroner name, coroner inquest area and date of inquest) where applicable. Information held includes date of birth, date of death, place of death, address of deceased, causes of death, age, sex, GP and practice, occupation and place of birth. More information on this dataset is at
  • Births – information held includes date of birth, sex of child, birth weight, a birth in marriage indicator, country of birth of parents, occupation of parents, address and postcode of mother, place of birth, a still birth indicator and age of mother.
  • Hospital Episode Statistics (HES) – a data warehouse containing details of all admissions, outpatient appointments and A&E attendances at NHS hospitals in England. This data is collected during a patient's time at hospital and is submitted to allow hospitals to be paid for the care they deliver. HES data is designed to enable secondary use, that is use for non-clinical purposes, of this administrative data. The HES data accessed by the public health intelligence team does not contain person identifiable data.


How your data is used

All information accessed, processed and stored by public health staff will be used to measure the health, mortality or care needs of the population; for planning, evaluating and monitoring health; protecting and improving public health. It's used to carry out and support:

  • commissioning and delivery of services to promote health and prevent ill health
  • health equity analysis
  • health needs assessments
  • health protection and other partnership activities
  • identifying inequalities in the way people access services
  • joint strategic needs assessment
  • public health surveillance.

Statistics are presented in such a way that individuals cannot be identified from them and personal identifiable details are removed as soon as is possible in the processing of intelligence.

In relation to births and deaths, the data will only be processed by Local Authority employees in fulfilment of their public health function, and will not be transferred, shared, or otherwise made available to any third party, including any organisations processing data on behalf of the Local Authority or in connection with their legal function.


How we keep information secure

Any information we hold about individuals is held securely and in compliance with the General Data Protection Regulation as amended by the Data Protection Act 2018. Information will not be held for longer than required and will be disposed of securely.

Information is stored in secure systems within the council network, in line with the NHS Information Governance framework and guidance from national NHS and Local Authority data services.

These systems are access controlled, so only relevant analytical employees have access to them. All staff are regularly trained to understand the importance of and their duty towards protecting data and good information governance procedures.


Your rights

You have the right to opt out of Hertfordshire Public Health receiving or holding your personal identifiable information. There are occasions where service providers will have a legal duty to share information, for example for safeguarding or criminal issues. The process for opting out will depend on the specific data is and what programme it relates to.

For further information, please contact the Public Health team by email on or by phone on 01992 555137 or by post at Public Health, Hertfordshire County Council, County Hall, Pegs Lane, Hertford SG13 8DN.

Children's Services and schools (except admissions)

Schools and education

Schools are responsible for their own compliance with Data Protection legislation. However, there are areas of education where we have a statutory responsibility – in these cases we share some pupil data with schools (and vice versa) to ensure that services are provided and reporting responsibilities are met. This includes:

  • school place allocation and appeals processes
  • pupil census and achievement data
  • Education, Health & Care Assessments and/or Plans
  • where there are safeguarding or wellbeing concerns.
  • data on staff employed in schools as required for the annual school workforce census

We provide pupil census and achievement data and school workforce census data to the Department for Education to meet our reporting responsibilities according to their requirements. For more information on the school censuses please see

We share contact data for pupils in years 12 and 13 (age 16/17) with the relevant Electoral Roll Registration Services, as we're obliged to assist in the compilation of the electoral roll. The pupil will be invited to register to vote.

Children in our care, or subject to other social work intervention

Where we are caring for children or we're taking action to ensure they are appropriately cared for (in accordance with the Children Act 1989 and related legislation), we'll keep detailed records relating to their needs and circumstances. That includes information about the wider family and action we have taken.

We'll keep these records for a considerable amount of time to ensure they're available to the child when they become an adult and to identify that actions taken were in their best interests at the time.

Where we act as parent to children in our care, we're entitled to information in the same way as a birth parent. That includes information about:

  • their health
  • any involvement in crime (as a victim or alleged perpetrator)
  • education progress and attainment.

We will share information about children with other organisations involved in their care where it's considered to be in the best interests of the child, or where the law requires us to. Organisations might include:

  • health providers
  • schools
  • housing authorities
  • the police.

We'll keep personal data relating to the care of children throughout the period they receive a service from us. That might range from 15 to 75 years (from date of birth) depending on the contact and responsibility we've had.

It can be 118 years for key adoption records.

This is so we can provide information on history of care after a child has reached adulthood and is ready to access their early history.

We'll keep personal data relating to the education processes we're responsible for 3–35 years depending on how involved we've been in providing education support.

School admissions

We have a statutory responsibility to coordinate the allocation of school places under the provisions of the School Standards and Framework Act 1998 and the School Admissions Code 2014. The Education and Inspections Act outlines our responsibilities regarding the provision of home-school transport for 5-16 year olds.


What we will do with your information

Our Admissions and Transport team will hold the information you give us and will use it for admissions and transport purposes. In order to deliver this service, we'll share your information with:

  • schools within Hertfordshire for which you have made an application or the allocated school if this is different (for example, a Non Ranked Allocation)
  • other local authorities, if a school you have applied for is outside Hertfordshire (who will share your information with any schools you applied for within their LA)
  • our Appeals team and members of the Independent Appeal Panel, if your application for a school is unsuccessful and you submit an appeal
  • the Environment department and transport contractor, if your child is entitled to home-school transport

We'll also share your data and it may be used:

  • to cooperate with our partners in health and youth justice to improve the wellbeing of children in Hertfordshire, as required by the Children Act 2004. Information shared between partner organisations is proportionate and only given when it's necessary to help those partner organisations
  • provide statistical data to other organisations (for example, the Department for Education, academic institutions or independent researchers with a legitimate need for information for their research, or for our own internal research, statistical analysis or statistical surveys)
  • to consider the effectiveness of alternative admission arrangements to improve the service provided.

We may share information with third parties if we're legally obliged to do so, for example, if it's necessary to safeguard or protect a child.

We may share information with the police or other agencies if it's necessary for the following purposes:

  • the prevention or detection of crime
  • the apprehension or prosecution of offenders
  • the assessment or collection of any tax or duty or any imposition of a similar nature.


Where children are currently attending primary schools in Essex, but have a Hertfordshire residential address, we will receive contact information from Essex County Council for pupils in Year 5. That's so that we can write to inform you of the Hertfordshire secondary school transfer arrangements.

All admissions application data is stored securely and maintained in accordance with data protection legislation.

Hertfordshire online systems that are publicly available for entry of personal application data are regularly independently tested to assess risk of penetration and to guard against unauthorised entry for access to personal or any other data. This includes ensuring that the username and password access meets industry level 3 standards.

We'll enter details directly into the online system for applicants who choose to make their applications on the paper form.

We won't share personal data for admissions and transport applications with anyone except schools and other admissions authorities that require the data in order to process applications for schools within their own authority.

How long we will keep your information

For the majority of pupils, we'll keep the information you supply us for 3 years after the end of compulsory education.

For pupils with an Education, Health and Care Plan, we'll keep the data for 35 years after the child’s date of birth.

Your legal rights

Family Centre Service

Why we need your information

The data on this form is being gathered for the purpose of contacting you to inform you about the services that Hertfordshire Family Centres can offer you.

This information is being gathered and will be processed on the basis that you are giving consent for us to do so.

What we will do with your information

The information you give will be held by the provider of the service, this will be either:

and will only be used to email you an electronic newsletter.

We will not share this information with a third party or use it for any other purpose.

How long we will keep your information

The information that you supply to us will be kept on file for 3 years or until you ask us to remove your details from the mailing list.

If you wish to withdraw consent at any time you can do so by contacting us. We will take no more than 5 working days to remove your details from our systems.

Your legal rights

Births, deaths and marriages

Personal information collected from you in order to register an event is required by law. The main legislation which governs the collection of registration information is the Births and Deaths Registration Act 1953, the Marriage Act 1949 and the Civil Partnership Act 2004.

You may be legally obliged by these acts, and other legislation, to provide certain pieces of information. If you fail to provide information you are required to give us, you may be liable to a fine or we may not be able to provide the service you are applying for (for example, a marriage or a civil partnership).

Personal information may also be collected from you if you apply to us, for example, for a certificate or to correct information contained in a register entry.

The information you provide will be held and processed by registration officers for this registration district.

Registration information is retained indefinitely, as required by law. Any other personal data will be held for no longer than 2 years.


Data sharing

We'll provide a copy of any register entry to any applicant, provided they supply enough information to identify the entry concerned and pay the appropriate fee. The copy may only be issued in the form of a paper certified copy (a “certificate”). You can also apply for a certificate to the General Register Office.

Indexes for events registered with us are publicly available to help members of the public identify the registration record they might need. Indexes are available in paper format.

A copy of the information collected by a registration officer will also be sent to the Registrar General for England and Wales so that a central record of all registrations can be maintained.

We may share registration information with other organisations in the course of carrying out our functions, or to enable others to perform theirs.

We'll only share information where there is a lawful basis to do so for the following reasons:

  1. statistical or research purposes
  2. administrative purposes by official bodies e.g. ensuring their records are up-to-date in order to provide services to the public
  3. fraud prevention or detection, immigration and passport purposes.


Your rights

Contact the Registrations service for further information about the data we hold and a list of the organisations we share registration data with (along with the purpose and lawful basis for sharing the data).

You have the right:

  • to request access to the personal information we hold about you
  • to be informed about the collection and use of your personal information
  • for incorrect information to be corrected (where the law permits)
  • to request us to restrict the processing of your personal information.

In certain circumstances you have the right to object to the processing of your personal information. Your information will not be subjected to automated decision-making.


Data controllers

The superintendent registrar is the data controller for birth, marriage and death registrations and can be contacted at:

The Old Courthouse
St Albans Road East
AL10 0ES.

Hertfordshire County Council is the data controller for civil partnership registrations and can be contacted at:

Hertfordshire County Council
Pegs Lane
SG13 8DN.

The Registrar General for England and Wales is the joint data controller for birth, marriage, death and civil partnership registrations and can be contacted at:

General Register Office
Trafalgar Road
PR8 2HH.

The Data Protection Officer is:

Elaine Dunnicliffe
County Hall
Pegs Lane
SG13 8DN.

Highways and transport

We process personal data to meet our statutory obligations and public task as Highways Authority (Highways Act 1980 and subsequent legislation) including duties for Rights of Way such as Footpaths and Bridleways, and the maintenance of the Definitive Map.

This includes:

  • maintenance of highways met at the public expense and the avoidance of obstruction on all highways and rights of way
  • consultation on new traffic schemes and improvements or changes of route
  • granting licences for temporary and permanent changes which affect the highway or pavement including skips and scaffolding, street cafes and street parties, approving and constructing dropped kerbs.

We'll share data with our third party contractors where it is necessary to provide a service to you, or to respond to your enquiries or complaints about our services. 

We'll retain data as identified in our retention scheme according to the business purposes. Routine highways fault reports are held for 2 years but permit applications, including dropped kerbs, will be held for 7 years.



  • We process personal data to meet our statutory obligations and public task as transport authority. This includes the issuing and management of concessionary and SaverCard bus passes.
  • Some of this data is collected directly by third party contractors on our behalf. We'll also share data with our contractors where it's necessary to provide a service to you, or to respond to your enquiries or complaints about our services.
  • We will hold data in respect of concessionary cards for five years.

Libraries and archives

We collect information about you so that you can use the services libraries offer. We keep your membership data safe and secure – we'll delete it if you don’t use our services for 2 years.


Data we collect

  • Name
  • Address
  • Date of birth (optional for adults) – so we can apply any age-related concessions and restrictions 
  • Email address
  • Gender (optional)
  • Phone number(s)
  • Ethnicity.


Who we share your data with

We'll only share your information with third party organisations who provide services on our behalf. Our contracts require them to treat your personal information with the same care that we do. Those organisations include:

  • BorrowBox – supplier of our ebook and e-audiobook service
  • RB Digital – supplier of magazines online
  • PressReader – supplier of newspapers online
  • Universal Class – supplier of online learning
  • Hoonuit – supplier of online learning
  • Bibliotheca – supplier of library kiosks
  • Netloan – supplier of the public PC booking service in libraries
  • Solus – supplier of the library app

We may share your data with partner organisations where it will improve your service. We'll ask you for your consent before sharing though. That includes:

  • SELMS (South East Libraries Management Services) – consortium of library authorities who inter-lend books

We'll also share your data with organisations such as the police and security services where we are legally required to do so.

Contacting you about services and events

We’ll ask for your consent to contact you about library services and events. If you agree, we'll sign you up for our monthly e-newsletter. You can unsubscribe at any time.


Events Booking


When you submit this booking, you are giving consent for Hertfordshire County Council to use your details so that we can administer the event. Your information will only be used for the purpose and will be only be held for the lifetime of the event.

For more information you can see our website’s privacy policy.


Hertfordshire Archives and Local Studies, (HALS, Hertfordshire County Council)

will collect and use the personal information that you give us, to reply to your request, and to provide the services you ask for. This personal information may include name, email address, and phone number.

We will only share your information with third parties in order to process your order, take payment and provide the services that you have asked for, unless required by law. All data is stored in the UK.  All financial transaction information including customer information is processed separately by Hertfordshire County Council’s payment system.

We supply goods and services by contract according to our terms and conditions, in line with legal requirements and UK law including copyright, data protection and consumer rights. Details of transactions provide evidence that HALS has provided services in line with these. For this reason, we keep information for free events for the lifetime of the event. For paid events financial information will be kept for seven years.

For any events that use items from the archive and library collections, we are also using data for the purpose of providing and monitoring archive and library services, and for document security. As a Local Authority Hertfordshire County Council (HCC) has a responsibility (public task) to deliver the service and ensure document security under the provisions of legislation as set out in the Collections Management Policy. The information you have provided will be used to allow us to fulfil these responsibilities. For this reason, personal data will be kept for 25 years.

If you would like to request copies of your data or request that your data is deleted please contact us by email at or by telephone on 0300 123 4049.

Your legal rights

Environment, recycling and waste

We process personal data to meet our statutory obligations and public task as:

  • Waste Disposal Authority
  • Planning authority for Minerals Waste and the council’s other statutory responsibilities
  • Lead Local Flood Authority.

This includes:

  • consultations
  • planning processes
  • provision and management of Household Waste Recycling Centres, including operation of ANPR and CCTV cameras
  • investigation of flooding incidents and associated risk management
  • investigation of complaints relating to our services.

Some of this data is collected directly by third party contractors on our behalf. We will also share data with our contractors where it is necessary to provide a service to you, or to respond to your enquiries or complaints about our services.

We will only retain CCTV and ANPR data where there is an incident which requires investigation. We'll delete it once the matter has been fully resolved.

Other data is held  as identified in our retention scheme according to the business purposes.

Fire & Rescue and Trading Standards

Our activities cover the council’s responsibilities and authority under both fire-related legislation and as a Trading Standards authority, including weights and measures.

Most registration data will be held for 2 years. We'll hold data longer:

  • where it is likely to have a significant impact on land underlying premises. In those cases, we may hold the data for up to 60 years (for example, diesel, petroleum and explosives licences)
  • if the data relates to inspection, investigation or prosecution. In those cases, we'll hold data for 10 years after the final resolution of the matter.

Fire – types of data we hold

Fire & Rescue Services Act 2004, Regulatory Reform Order (Fire Safety) 2005; Civil contingencies Act 2004 and related legislation

  • We hold data in relation to properties where fire appliances have been called out, and some details of people affected by emergencies (if they've been provided).
  • We hold data relating to businesses where premises are required to be inspected or licensed for flammable and explosive materials.
  • We hold personal data where adults and young people have been offered or have taken up fire prevention checks or training courses. This includes safe and well visits and prevention programmes.
  • We use statistical analysis of data, both manual and automated, to understand our local population, its safety risks and future needs.
  • We'll request personal data from other organisations, and share personal data with them where necessary, when we need to manage incidents covered by the Civil Contingencies Act.
  • Where we offer training on a commercial basis to employees of other organisations, we process data under our legitimate interests as a training provider.

NHS England and Fire and Rescue Services (FRS) in England share data to allow us to identify households in Hertfordshire with a resident aged over 65  to allow Fire Service personnel to undertake home safety assessments for those who would most benefit from a visit. We do not receive any health related information only address and a year of birth before 1954. This information is updated annually and we delete old sets on receipt of the updated information.

Our lawful basis for processing this data is that we are carrying out a task in the public interest, and in line with our official responsibilities for fire safety and well-being.

The majority of fire deaths in the UK occur amongst the elderly population. However older people are also vulnerable to a number of other health risks. A home visit form the FRS helps people feels safer and can reduce risk significantly.

This work has been undertaken since 2007, and shown significant reductions in fire deaths and injuries so we know this work can save many lives.
The FRS and NHS will continue to work together in the future to ensure the visits undertaken by the FRS are effective in helping to make people safe and well.

Trading Standards – types of data we hold

We process personal data to investigate, regulate and enforce a wide range of legislation which aims to protect consumers. That includes the restriction of age-related products, which may include processing young people's data.

We receive personal data from a number of other agencies who provide enforcement or advice services to enable us to take action on complaints or enquiries.

We also share data with organisations where we believe they have the correct authority to act on your behalf. That includes (but is not limited to):

  • police
  • other Trading Standards services
  • central government
  • local district or borough councils
  • National Trading Standards Scams team
  • National Fraud Intelligence Bureau
  • Citizens Advice (local or national offices)
  • RSPCA.

This is work carried out in the public interest and in the exercise of our official authority

Council meeting webcast and recordings

We offer a live webcast of some formal council meetings and publish a copy of the broadcast on our website.

We do this in line with our statutory responsibilities to promote engagement with the democratic process and ensure information is accessible to as many citizens as possible.

  • Recordings are published on the website for one year.
  • The official record of the meeting is the published minutes which are available on our website.

Cameras – CCTV, ANPR and bodycams

We use surveillance cameras in a variety of situations and forms to protect our property and staff. This includes:

  • CCTV inside and outside some public buildings
  • CCTV on and inside fire appliances (fire engines)
  • CCTV on roads to identify congestion by recording number plates and the time taken to travel between points. We don't continuously track vehicles and we can't identify who is within a vehicle. We only hold this data for 30 days – after that the data is overwritten. This data is processed in Canada which meets the EU standard for adequate Data Protection Legislation.
  • CCTV outside household waste recycling centres to show customers if there's a queue. These are set to ensure no personal data is captured.
  • ANPR at our recycling centres to avoid them being used for commercial use and permits are issued where vans or trailers are used.
  • Some staff or contractors' staff wear bodycams.

More about how we use surveillance cameras at recycling centres

Where CCTV is used on school transport, the transport operator is the Data Controller.

Profiling for service planning

We analyse our existing service data to make sure we can provide the services needed in the future.

Sometimes we may compare or combine this data with population data from other sources, official data from Office for National Statistics, NHS Digital or  commercial sources.

We don't use this to identify individuals – only to forecast future demand (for example, demand for school places, social care and health trends.

We also profile to identify people who might be interested in supporting our work in specialised areas (for example, as foster carers or adoptive parents). We might also use profile data to identify people who would most benefit from a targeted service.

Whenever we do this it is to support our official authority and in the public interest. We would also make the opportunity available through other methods.

Law enforcement (including fraud)

We process personal and special category data for the purposes of:

  • prevention
  • investigation
  • detection
  • prosecution

of criminal offences, or the execution of criminal penalties, where we have responsibility for law enforcement functions.

We process that data in accordance with the requirements of Section 42 of the Data Protection Act 2018. This includes safeguarding against and prevention of threats to public security.


Shared Anti Fraud Service (SAFS)

We process personal data for the prevention and detection of crime and to protect public funds. This includes, but is not limited to, the investigation of

  • council tax fraud
  • blue badge misuse
  • payroll and pensions fraud
  • procurement and contract fraud
  • social housing fraud.

We receive personal data from a number of other agencies who provide information to enable us to take action against alleged fraud.

We will hold your personal information for 10 years where personal data relates to an allegation, investigation,  sanction (including prosecution) or a financial irregularity resulting from fraud. We may also be required to keep data for longer where we have a statutory duty to do so, for example to comply with criminal justice retention schedules or safeguarding.

We also share data with other law enforcement agencies or local authorities if required by law, such as:

  • the police and judicial agencies e.g. courts
  • district and borough councils
  • the Department for Work and Pensions
  • employers
  • HMRC
  • government agencies.

The prevention of fraud is an activity in the public interest, and is undertaken within the exercise of the official authority of the SAFS' partners.

The personal information we obtain for the purpose of fraud investigation will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. CIFAS, the anti-fraud organisation, has further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights.

Hertfordshire County Council is a participant in the Cabinet Office’s National Fraud Initiative, which is a data matching exercise to assist in the prevention and detection of fraud. The Cabinet Office requires us to provide particular sets of data for this exercise, using its powers in Part 6 of the Local Audit and Accountability Act 2014.


See our policy on safeguarding use of personal data when meeting the Council’s law enforcement responsibilities (PDF, 142kb)

Youth Justice Services

Herts Youth Justice use personal information about young people who have committed criminal offences. This is to assist us in working with these young people to reduce re-offending and to reduce the risks to these young people, victims of youth crime and their communities. This includes:

  • assessments undertaken following a Youth Caution or Youth Conditional Caution from the police or following conviction in the criminal court
  • Sentencing Reports for the criminal courts
  • supervision of young people on bail
  • appropriate adult services for the young person at the police station
  • support to parents to assist in the protection of children and reduce risk of re-offending
  • support to victims.


Information is also used for statistical purposes, for example, to inform decisions on how we work with young people and their families and to assess the performance of the Youth Offender Team.

We share information relating to youth offending with partner agencies who are involved in working with young people, for safeguarding and public protection reasons.

We receive information directly from the young person and their family. We may also receive information from partner agencies where this is relevant, including from:

  • Children's Services
  • housing services
  • health services (including GPs, substance misuse teams)
  • schools and colleges
  • police
  • National Probation Service
  • Courts and Crown Prosecution Service
  • voluntary organisations and charities.


The information we collect and use includes:

  • personal information such as name, date of birth, addresses and contact details
  • characteristics such as ethnicity, gender, disability, home circumstances, language and health information
  • significant people in the family and their details
  • details of doctor, school and other professionals involved with a young person where appropriate, relevant medical information for children or parents / carers
  • offending history
  • school history
  • assessments
  • all contacts with Herts Youth Justice Service.


We share information without your specific consent where it is reasonable and necessary to do so to fulfil our public tasks, or where it is otherwise in the substantial public interest to do so.  The law imposes safeguards to protect your privacy in these circumstances.

Information is stored securely and retained according to the nature of the offence or the contact you have had with us. Only authorised professionals from agencies involved with you will have access to this information.

The Youth Justice Service collect and lawfully process information about young people under the following legislation:

  • Crime and Disorder Act 1998
  • Criminal Justice Act 2003
  • Legal Aid Sentencing and Punishment of Offenders Act 2012
  • Police and Criminal Evidence Act 1994
  • Children Act 1989
  • Children Act 2004.


See our policy on safeguarding use of personal data when meeting the Council’s law enforcement responsibilities (PDF, 142kb)

Website testing panel

Feedback from our website testing panel helps us improve things on the website for everyone.

We want our website to be as simple, clear and quick as possible for you to use.

It’s important that we test the website whilst we develop it to ensure we’re improving things for our customers.


Joining the panel

  • You can join the panel via the website testing panel sign up form. We'll ask for your name and email address so that we can send you our surveys.

  • We’ll keep the personal information we collect extremely safe.

  • We won’t share the information outside of Hertfordshire County Council. We won’t share your personal information with any other team within the council.

  • We plan to keep your personal information on an ongoing basis, as long as you're happy for us to do so.

  • Email if you’d like to leave the website testing panel at any time.


Completing surveys

When we email you, we'll send you a link and ask you to complete a survey/task using one of these online products:


When you complete a survey:

  • We won't directly ask you for any personal information. This means we won't be able to link your responses back to you.

  • We’ll only use the information we collect to see where improvements can be made on our website. 

  • We may share the information collected within the survey with other teams in the council. However, your response will not be personally linked back to you.


Organisations who use your information on our behalf

Local Government Pension Scheme (LGPS)

The LGPS in England and Wales is a registered occupational pension scheme.

Under the LGPS Regulations, Hertfordshire County Council (HCC) has a statutory duty to administer the LGPS locally. The Local Pensions Partnership (LPP) fulfils this duty on behalf of HCC.

To fulfil this duty, HCC and the LPP are required to share personal data relating to current and former members of the HCC Pension Fund and their dependents.

HCC also has a statutory obligation to provide members' personal data to the LPP annually, including their name, gender, date of birth, national insurance number, pensionable pay, employer and employee pension contributions, details of any additional pension contributions and additional voluntary contributions.

Read the LPP's full privacy notice for details of the data they hold, how they use it, who they share it with and how long they keep it. It also contains contact details for LPP's data protection officer.

Contact HCC's data protection officer.



How we use your information to provide services on behalf of other organisations

Disclosure and Barring Service (DBS) checks

Who we are

Hertfordshire County Council is a Registered Body of the Disclosure and Barring Service and provides an Umbrella Body Service to your employer to allow them to make safer recruitment decisions.

Our data protection officer


Purpose of this privacy notice

The purpose of us collecting and processing personal data about you is to facilitate a criminal record check, in accordance with the requirement of your job.


The data we collect about you

The personal data required for the on-line application includes name and address history along with ID documentation, which is used to verify your identity.  The ID data is entered by your manager/employer and your name and address history is entered by you.


How we use your personal data

We will use your personal data where you have given your consent for us to carry out a criminal record check on you.

Your consent is one legal basis for processing this disclosure application. In addition to your consent, Hertfordshire County Council is likely to be able to rely on one of a number of other legal reasons for processing your data for this purpose. For example the disclosure application:

  • is likely to be necessary in order for Hertfordshire County Council to comply with their legal obligations
  • may be necessary in the performance of a contract with you, for example a contract of employment
  • may be necessary to protect the interests of Hertfordshire County Council to safeguard children or vulnerable adults in its care.


Disclosures of your personal data

In order to deliver our Umbrella Body service we will share some of your information with Atlantic Data who hosts our web service (Herts Guard), and the Disclosure and Barring Service who will process the DBS checks.

The information you give us will sent via secure ebulk process to the Disclosure and Barring Service for the purposes of conducting the criminal record check.


Data Security

We do not hold any paper copies of any of the information that is entered on-line.  Only your employer and the HR Safe Staffing Team of Hertfordshire County Council can access summary data (name / address / date of birth) that was entered on the secure on-line system for compliance purposes.  The data is stored in compliance with the DBS Code of Practice and the statutory requirements that govern safeguarding.

The Disclosure and Barring Service issue the Disclosure Certificate to the applicant only. At no point do we see any of the information that may be contained on a Disclosure Certificate until you present this for review.


Data Retention

Your personal information supplied for the purpose of a disclosure application will be retained for only as long as is necessary.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

Your legal rights

Hertfordshire Educational Foundation

We (Hertfordshire County Council) provide support and administration services to Herts Education Foundation to allow it to allocate grants to individuals within the county, in accordance with its charitable purpose:

"To provide grants/awards for Hertfordshire (Administrative Area) resident children and young people towards the cost of school trips, educational trips and courses in the UK or abroad and for young people with disabilities or are underprivileged who may need a special item of equipment or aid to enable them to participate in educational activities."

We hold personal data submitted by or on behalf of the data subjects to support a grant application, as requested on the application form. This includes name, contact details, date of birth and limited education information and the purpose of the grant. Special category data such as health data may be required to support some applications.

The data is used solely for the purpose of administering applications to the fund and grants made and is held for seven years.

Your legal rights in respect of this information.

Complaints and requests regarding use of your data should, in the first instance, be made to:

Hertfordshire Educatational Foundation,
c/o County Hall,
Post Point CHO 126,
Pegs Lane,
SG13 8DF.



Like many websites, we place small information files called 'cookies' on your computer. Find out what we collect, why we collect it and how to control it.

We use the same cookies for websites we manage on behalf of others:


When you contact us

We also collect your information when you make contact with us.

Questions and complaints

We deal with complaints about services which are part of our statutory authority as part of that task in the public interest.

Statistical information on complaints received is reported through to the Council’s cabinet panels.

We retain data for straightforward matters for 2 years. For complex matters (including complaints investigated by the Local Government Ombudsman) for up to 8 years after the matter is resolved.

We'll share your data with relevant third party contractors when they are providing the day to day operation of the service on our behalf and it's necessary to resolve your complaint.

We require contractors to look after your data in the same way we would and to return or destroy it at the end of a contract unless they have an additional statutory requirement which requires them to keep it.

Complaints you make to other people about our services (for example, to your MP or councillors) may be received by Hertfordshire County Council service departments where it is necessary to resolve the issue.


We're obliged to consult users or stakeholders for many of our services. For example, when we're proposing to make significant changes to roads or proposing a significant change to the way a service operates.

All comments received will be made available to elected Members who make the final decision. All responses may be made available in public reports, but we'll remove personal details to maintain individual privacy.

We'll keep responses for 3–15 years, depending on the subject for consultation.

When you add your details to a petition on our website, your first name and surname is information which you voluntarily make public. Other details will not be published.

Jobs – if you apply

We keep records of unsuccessful interview candidates for 1 year.

If you're successful, we’ll use the data you provide to meet our employer obligations to you. That includes getting the necessary equipment and facilities ready for you to start work.

We may share your information with relevant third party contractors if they provide these services on our behalf.

Some of the data will form part of your staff record. We’ll hold it for as long as necessary to fulfil our ongoing obligations to you as an employee.

You can access a copy of the information we hold about you. You can also request that any factual mistakes are corrected.

Partners – when we work with others to provide a service

We'll share data through data sharing agreements with third parties who also have a responsibility for a related service area, but who may not also be our contractors. For example, health providers, voluntary sector organisations or housing providers. This sharing is in the interest of providing a joined up service for our social care service users when they're discharged from hospital, or if their health deteriorates and their care needs to change.

We'll also share data regarding the welfare of children where we have responsibility for either child protection or wellbeing. This might include sharing with health providers and preventative services, schools, housing providers or voluntary sector organisations.

We'll ensure that the data sharing is necessary and, where possible, we'll consult you before we share and respect your wishes.

However, it may not be possible to provide you with the services you need if we can't refer you to the agency which provides that service.

More about our partnerships

Subscribing to our newsletters

If you sign up to one of our email newsletters, we'll use your email address to send your chosen newsletter to.

We won't use your email address for any other purpose.

You can unsubscribe from newsletters at any time via the unsubscribe link at the bottom of every email we send.

Public Health mailing list for professionals

Why we need your information

Your data is being gathered as you have indicated you would like to be contacted regarding any Public Health (PH) events.

This information is being gathered and will be processed on the basis that you are giving consent for us to do so. If you wish to withdraw consent at any time you can do so by emailing  

What we will do with your information

The information you give us will be held by the Public Health department of Hertfordshire County Council and will only be used to contact you about upcoming events.

We will not share this information with a third party or use it for any other purpose.

How long we will keep your information

The information that you supply to us will be kept on file only as long as is needed to provide updates, unless you request to be removed from the mailing list. 

Your legal rights

Corporate Policy team mailing list

Our mailing list privacy notice

Hertfordshire County Council is the Data controller. The data we hold is for the purpose of partnership communications. Hertfordshire County Council will use this information to communicate with organisations on partnership matters including promoting key engagement events and conferences.

We consider that it is in the legitimate interests of Hertfordshire County Council to process your information for these purposes. The information you have provided to us will be used alongside additional information obtained from partnership organisations themselves.

The information you give us will be held by the Corporate Policy team of Hertfordshire County Council and will only be used to communicate with organisations on partnership matters.

We will only share information with third parties if we are legally obliged to do so, for example if it is necessary to safeguard or protect a child. We may also share information with the police or other agencies if it is necessary for the following purposes:

a) The prevention or detection of crime

b) The apprehension or prosecution of offenders

c) The assessment or collection of any tax or duty or any imposition of a similar nature

The information that you supply to us will be held for as long as you wish to receive email updates. Please contact us at if you wish to be removed from our mailing list. For more information, including how to remove your data, visit our website privacy policy.


Your rights

You have the right to access the information we hold about you.

You also have the right to:

  • be informed about what information we hold about you and how we use it
  • correct any factual errors
  • object to us processing your data. However, our responsibilities may mean that we can't stop processing
  • request that your data is deleted. However, again, we may be unable to delete your data if there's a need for us to keep it. In this case, we'll explain why we need to keep the data
  • ask us to stop using your data while we consider a request to have it corrected or deleted. There may be some circumstances where we can't do that – we'll explain if this is the case
  • request data we hold about you in a format that allows it to be transferred to another organisation (in certain circumstances)
  • request that any decisions taken using automated processes are reviewed by a member of staff. You have the right to challenge those decisions.


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Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.

Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for



Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.



Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.


Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years


Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month


Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).


Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).


Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.


Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.


Required functionality

This used to track user sessions on forms hosted on

Just for the time you are on our website.

Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.


We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.


We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.


We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.


We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.


We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.


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This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

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These cookies are set to help us report on how people are using the site so we can improve it.

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