Safe and Well visit (incorporating fire safety)

Hertfordshire Fire and Rescue Service is responding to all emergencies.

We are temporarily suspending general safe and well visits for operational crews. This is to reduce the chance of spreading the virus to firefighters and vulnerable groups.

However, there may be occasions when we'll visit an extremely high risk resident. We'll assess the risk based on the questions that are answered in the questionnaire. Any visits requested that aren't classed as extremely high risk will be arranged when it's safe to do so.

Request a visit to your home

Privacy notice – Please read before submitting your information >

Why we need your / the person you are referring’s (hereinafter called the data subject) information

Hertfordshire County Council are the Data Controller for this information.

The data on this form is being gathered for the purpose of conducting a Safe and Well visit.

Our lawful basis for processing the data is the Council’s Public Task with regard to responsibilities for both fire prevention and wellbeing of vulnerable residents.


What we will do with the data subject’s information

The information you give us will be held by the Fire and Rescue Service of Hertfordshire County Council. In order to deliver this service we may share your information with Herts Help, a network of community organisations in Hertfordshire who are contracted to help people find independent support, guidance and information.

We may also use your information to conduct a customer satisfaction survey


How long we will keep the data subject’s information

The information that you supply to us will be kept on file for 6 years after last contact.

Your legal rights

We'll check that existing smoke detectors are correctly sited and working. If you need it, we'll replace or fit a new one free of charge. In addition to this advice you'll also get information about staying healthy and active too.

The appointment lasts no more than an hour and we'll give you the advice you need to keep your home safe.

We'll cover topics such as:

  • electrical safety
  • cooking safety
  • making an escape plan
  • what to do if there is a fire
  • keeping children safe and
  • bed time routines.
  • keeping warm in the winter
  • eating and drinking properly
  • falls prevention and avoiding loneliness

Read more: GOV.UK fire safety guides .

School Visits

Request a school visit

You may request a visit to your school by local fire station staff.

All visits provide age related safety information and are in line with the curriculum.

Visits usually last between 30 minutes and 1 hour.

Please note: All visits are dependent on operational cover and service priorities and may be cancelled at short notice.