We visit and respond to incidents for free as a public service. There are some incidents or call-outs that we charge for, these are 'special services'.

Special services are incidents we visit that are not fires or false fire alarms and could result in charges, such as:

  • loan of equipment
  • interviews with officers
  • providing fire reports from our Incident Reporting System (IRS) 
  • providing fire investigation reports detailing cause and origins of a fire, often requested for insurance purposes (upon agreement with the Investigating Officer).

They can also include:

  • water removal after flooding
  • effecting entry and lift rescues 
  • animal rescues 
  • special services by arrangement 
  • assisting the police 
  • providing large amounts of water.