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Issues with renewals: to renew your books, please visit your library, use the Automated Telephone Renewals on 0300 123 4049 (option 1), or contact us.
Like many other websites, we place small information files called 'cookies' on your computer.
To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.
To find out how you use the site to help us update and improve it.
You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.
But, doing this may stop you from using some of the online features and services on this website.
Cookies do a lot of different jobs, and we use 2 types of cookies:
Required functionality cookies – these cookies are essential for the website to work.
Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.
Take a look at a list of cookies we use on our website:
An automatic cookie set by our software.
Just for the time you are on our website.
To track the effectiveness of our website using Google Analytics.
Performance and feature
To save the pages that you visit by clicking the heart at the top of the page.
This stores your postcode (or partial postcode) when we ask you for your location.
Just for the time you are on our website or 30 days (you choose this).
This stores your location as a pair of latitude / longitude coordinates.
This keeps a history of all answers submitted to the ready reckoner.
This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.
This keeps a history of what content cards are clicked on when using the ready reckoner.
This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk
There are links and content from other sites and services on our website. These sites and services set their own cookies.
Below are a list of cookies that the other sites and services use:
Google analytics (_utma/b/c/z)
These are used to compile reports for us on how people use this site.Cookies of the same names are also used for the same purpose by other websites such as Building Futures, Countryside Management Service and Hertfordshire LIS.
Visit the Google Analytics website for more information about the cookies they use.You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.
Google Translation - googtrans
This cookie is used to remember which language to translate each page into if you have chosen to do so.
It expires at the end of your browser session.
We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.
Visit Bing to find out more about their cookies.
We use a Google cookie to track the success of our marketing campaigns and make them more efficient.
Visit Google to find out more about their cookies.
We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.
Visit Facebook to find out more about their cookies.
We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.
Visit Twitter to find out more about their cookies.
We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.
Visit YouTube to find out more about their cookies.
This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Visit HotJar to find out more about their cookies.
These cookies are set to help us report on how people are using the site so we can improve it.
Visit Siteimprove to learn more about their cookies.