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Families First

Services that work together to support families who need extra help

 

There are 2 types of help available:

Self-help parenting advice – this website shows you local services and online advice to meet your needs.

Ask for support – a professional can find out about your family's individual needs then co-ordinate support for you, which might include a Families First assessment.

 

News and campaigns

Advice and support for your mental wellbeing

Find out what’s on at your local Family Centre

Chain for Change - Raising awareness of child and young person’s neglect

Help to manage the cost of living

ACT Early: for parents, friends and families who are concerned about loved ones at risk of radicalisation

Find out more about Hertfordshire's holiday activity programme (HAPpy)

The premier gateway in Hertfordshire to explore career opportunities

Are gambling problems affecting you, or those close to you? GamCare is the leading UK provider of free support for anyone affected by gambling harms.

Families First is the term used in Hertfordshire for services that work together to support families who need extra help. These are also known as early help services.

We all experience difficulties at some point. Families First can help you find early help and information to prevent issues from getting worse.

If you need more help than your usual support network - for example your health visitor, school, doctor or family centre - we can work with you and your family to create a package of support. Ask for support.
 

Who is it for?

Families First is available to all Hertfordshire families with children under 18 (25 if they have a learning need or disability).
 

Issues we can help with:

  • parenting
  • mental and physical health problems
  • drug or alcohol dependency
  • domestic abuse
  • school related concerns – such as your child is not attending school
  • debt problems
  • risk of becoming homeless.

 

 

Childcare, advice and courses for parents

Including free early education, family centres, parental support and our parenting course directory.

Staying healthy

Health in Herts has advice on diet and exercise, mental health, quitting smoking and dealing with alcohol or drug dependency.

Emotional and mental health

Just Talk Herts can signpost you to support, whether it's for you or your child.

Relationship support

Face-to-face and online help for your relationship with your partner or ex-partner.

Private fostering

If you arrange for someone else to care for your children for over 28 days, you need to let us know. This is known as private fostering.

Keeping children safe online

Services for Young People has a lot of links and info, including tips for staying safe, who you can talk to for advice, help with bullying and how to report a problem.

Domestic abuse

Herts Sunflower offer online advice and contact details if you or someone you know is experiencing domestic abuse.

Money advice

Find out what benefits you can get, how to manage debt and where to go for advice.

Carers

Support for young people who look after someone in their family, as well as parents who care for someone with special educational needs and disabilities (SEND).

Services for Young People

Face to face advice for young people.

 

Search local emotional and mental health services on the Families First Directory

Share your location to find your local information

or use my current location

See a full list of mental health services


To see the full range of local services
available for children, young people and adults,
visit the Families First Directory.


Ask for support

If you feel your family might benefit from some support, there are two ways to get in touch with a Families First professional:

Contact a professional who already works with your family


For example:

  • health visitor
  • family support worker
  • teacher or school
  • youth worker
  • family centre
  • Carers in Herts.

Contact our customer service centre


0300 123 4043

Phone lines are open:
Mon - Fri 8am - 8pm
Saturday 9am - 4pm


They can:

  • give you advice
  • signpost you to helpful organisations
  • see if a Families First assessment could help.

 

Families First assessments

Families First professionals can complete an assessment to get a snap shot of:

  • your family's current circumstances and support needs
  • past events that have impacted on your lives.


After completing an assessment, they will arrange a Team Around the Family meeting, where any professionals who may be able to help will:

  • discuss your needs and any outcomes you'd like to achieve
  • create an action plan.

 

 

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