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Welcome to the Families First Portal, supporting all Hertfordshire families.
What is Families First?
Self-help information for parents and carers
Families First assessments
Information for professionals and partners
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Families First is the term used in Hertfordshire for services that work together to support families who need extra help. These are also known as early help services.
We all experience difficulties at some point. Families First can help you find early help and information to prevent issues from getting worse.
If you need more help than your usual support network - for example your health visitor, school, doctor or family centre - we can work with you and your family to create a package of support.
Who is it for?
Families First is available to all Hertfordshire families with children under 18 (25 if they have a learning need or disability).
What help is available?
We can help with issues such as:
There are two types of help available:
Self-help - our website can signpost you to local services and online advice to meet your needs.
Ask for support - a professional can find out about your family's individual needs then co-ordinate support for you, which might include a Families First assessment.
Including free early education, family centres, parental support and our parenting course directory.
Health in Herts has advice on diet and exercise, mental health, quitting smoking and dealing with alcohol or drug dependency.
Just Talk Herts can signpost you to support, whether it's for you or your child.
Face-to-face and online help for your relationship with your partner or ex-partner.
If you arrange for someone else to care for your children for over 28 days, you need to let us know. This is known as private fostering.
YCH has a lot of links and info, including tips for staying safe, who you can talk to for advice, help with bullying and how to report a problem.
Herts Sunflower offer online advice and contact details if you or someone you know is experiencing domestic abuse.
Find out what benefits you can get, how to manage debt and where to go for advice.
Support for young people who look after someone in their family.
Face to face advice for young people.
Services for children, young people and adults.
Families First Directory
If you feel your family might benefit from some support, there are two ways to get in touch with a Families First professional:
Contact a professional who already works with your family
Contact our customer service centre
0300 123 4041
Phone lines are open:Mon - Fri 8am - 8pmSaturday 9am - 4pm
Families First professionals can complete an assessment to get a snap shot of:
After completing an assessment, they will arrange a Team Around the Family meeting, where any professionals who may be able to help will:
Professionals - request an assessment
Privacy notice - what we do with your information (PDF 95kb)
Like many other websites, we place small information files called 'cookies' on your computer.
To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.
To find out how you use the site to help us update and improve it.
You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.
But, doing this may stop you from using some of the online features and services on this website.
Cookies do a lot of different jobs, and we use 2 types of cookies:
Required functionality cookies – these cookies are essential for the website to work.
Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.
Take a look at a list of cookies we use on our website:
An automatic cookie set by our software.
Just for the time you are on our website.
To track the effectiveness of our website using Google Analytics.
Performance and feature
To save the pages that you visit by clicking the heart at the top of the page.
This stores your postcode (or partial postcode) when we ask you for your location.
Just for the time you are on our website or 30 days (you choose this).
This stores your location as a pair of latitude / longitude coordinates.
This keeps a history of all answers submitted to the ready reckoner.
This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.
This keeps a history of what content cards are clicked on when using the ready reckoner.
This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk
There are links and content from other sites and services on our website. These sites and services set their own cookies.
Below are a list of cookies that the other sites and services use:
Google analytics (_utma/b/c/z)
These are used to compile reports for us on how people use this site.Cookies of the same names are also used for the same purpose by other websites such as Building Futures, Countryside Management Service and Hertfordshire LIS.
Visit the Google Analytics website for more information about the cookies they use.You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.
Google Translation - googtrans
This cookie is used to remember which language to translate each page into if you have chosen to do so.
It expires at the end of your browser session.
We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.
Visit Bing to find out more about their cookies.
We use a Google cookie to track the success of our marketing campaigns and make them more efficient.
Visit Google to find out more about their cookies.
We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.
Visit Facebook to find out more about their cookies.
We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.
Visit Twitter to find out more about their cookies.
We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.
Visit YouTube to find out more about their cookies.
This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
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These cookies are set to help us report on how people are using the site so we can improve it.
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