Apply to see your personal information

You have the right to access the information we hold about you.

You can ask to see any information we hold about you as part of the General Data Protection Regulation. This is called a subject access request.

Apply to see the information we hold about you

If you need this form in another format, please email data.protection@hertfordshire.gov.uk.

You'll need to provide proof of identity and address with the request so we can verify your right of access to the information.

Once we've verified your identity and address you can expect a response within a calendar month.

If we think we will be unable to process all of your information within one month, we’ll let you know as soon as possible. We may take up to 2 more months to provide information when there is a large amount or your request is complex.

Email data.protection@hertfordshire.gov.uk if you'd like to find out more.

Information we may hold about you
Information we can't share with you
Information about your children

When you use our services you will often give personal information such as name, address and date of birth. People who know you, such as a doctor or teacher, may give us information about you too.

We securely hold this information about you and it is only visible to staff who need to use it.

Find out more about how we use your information and your legal rights.

We'll let you know if there's anything we can't send you, such as:

information about other people (unless they give us consent)
records that have been destroyed.

You can request information held about your children on their behalf.
Children over 12 are usually considered to be able to make their own decisions about what happens to their data. They can make a request for themselves or may refuse to give you access.

If you have any concerns or queries about the way your data is handled, email dataprotection.officer@hertfordshire.gov.uk.

Individual rights request form

Please use the following form to;

Rectify my data
Stop processing my data
Stop processing my data for direct marketing / research purpose
Stop profiling my data
Erase my data

Hertfordshire - Individuals rights request form

Schedule 2 request

Under Schedule 2: Part 1 (Paragraph 2) of the Data Protection Act 2018 competent authorities (as set out in schedule 7) such as the police, government departments and local authorities with the regulatory powers are able to request access to personal data without the consent of the data subject for the purposes of prevention or detection of crime, the apprehension or prosecution of offenders or the assessment or collection of a tax or duty or an imposition of a similar nature. This does not give an automatic right of access to information. The Act states that public bodies can assess the merits of the request and there is no obligation on the County Council to disclose information under this provision.

Hertfordshire - Schedule 2 request form

If you're not satisfied with the information you receive

You can complain to our Data Protection team – data.protection@hertfordshire.gov.uk.

If you're not satisfied with our response, you can contact the Information Commissioner's Office.

Name	Type	How we use it	How long we use the information for
ASP.Net_Sessions	Required functionality	An automatic cookie set by our software.	Just for the time you are on our website.
ServerID	Required functionality	An automatic cookie set by our software.	Just for the time you are on our website.
_ga	Required functionality	To track the effectiveness of our website using Google Analytics.	2 years
saved-pages	Performance and feature	To save the pages that you visit by clicking the heart at the top of the page.	1 month
geoPostcode	Performance and feature	This stores your postcode (or partial postcode) when we ask you for your location.	Just for the time you are on our website or 30 days (you choose this).
geoCoordinates	Performance and feature	This stores your location as a pair of latitude / longitude coordinates.	Just for the time you are on our website or 30 days (you choose this).
reckonerName-history	Performance and feature	This keeps a history of all answers submitted to the ready reckoner.	This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.
reckonerName-content	Performance and feature	This keeps a history of what content cards are clicked on when using the ready reckoner.	This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.
SQ_SYSTEM_SESSION	Required functionality	This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk	Just for the time you are on our website.

Service name	Purpose	More information
Google analytics (_utma/b/c/z)	These are used to compile reports for us on how people use this site. Cookies of the same names are also used for the same purpose by other websites such as Building Futures, Countryside Management Service and Hertfordshire LIS.	Visit the Google Analytics website for more information about the cookies they use. You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.
Google Translation - googtrans	This cookie is used to remember which language to translate each page into if you have chosen to do so.	It expires at the end of your browser session.
Bing	We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.	Visit Bing to find out more about their cookies.
Google	We use a Google cookie to track the success of our marketing campaigns and make them more efficient.	Visit Google to find out more about their cookies.
Facebook	We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.	Visit Facebook to find out more about their cookies.
Twitter	We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.	Visit Twitter to find out more about their cookies.
YouTube	We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.	Visit YouTube to find out more about their cookies.
Netloan	This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.
HotJar	This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.	Visit HotJar to find out more about their cookies.
Siteimprove	These cookies are set to help us report on how people are using the site so we can improve it.	Visit Siteimprove to learn more about their cookies.

Apply to see your personal information

Individual rights request form

Schedule 2 request

If you're not satisfied with the information you receive

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