Freedom of information requests

Before making a request, take a look at the data we've already shared under our publication scheme - the information you're looking for might already be available.


If not, you can ask us to publish a set of data or you can make a freedom of information request below.

Make a requestFees and chargesInformation we can't provideAppeal a requestAccess the information we hold about you

Make a request

You have the legal right to request any information that we hold and to get help and from us in accessing that information.

Make a request by email at

You can also send your request by post to:

Information Governance Unit

Hertfordshire County Council
County Hall
Pegs Lane
SG13 8DQ

Requests for information are covered by the Freedom of Information Act if they:

  • Are made in writing (email or letter)
  • include the name of the person making the request
  • include an email or postal address for correspondence
  • describe the information requested

We will respond to these requests within 20 working days.


Fees and charges

We sometimes charge for specialist information or to provide data in a specific format. We'll let you know if there's a cost before we give you any information.


Information we can't provide

We are committed to openness. However, sometimes we won't be able to give you the information you ask for. These exemptions include:

  • Information which is already accessible, for example through our publication scheme
  • Personal data about people other than yourself.

If we're not able to supply you with the information you request, we'll write to you within 20 working days to let you know why.

You can read the full list of exemptions to see why we can't fulfil certain requests.


Appeal a request

If you're not happy with how we handle your request or have not received the information you wanted you can request an internal review.

To make an appeal contact the Information Governance Unit.

All of our decisions are subject to the Information Commissioner's appeals procedure.