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Hertfordshire County Council

Disclosure logPublication schemeMake a requestFees and chargesInformation we can't provideAppeal a requestRe-use of public sector informationAccess the information we hold about you

Disclosure log

The County Council receive around 1,500 information requests per year, but most of the information is sent to just one requester. The disclosure log is a place where we can make requests available to a wider audience.

Please check our disclosure log before submitting a request for information, as we may well have already respond to your question/s.

You can search our responses by keyword and date.

We have a duty to protect the personal information of the people that contact us. Therefore, in some circumstances we've removed information that might identify who has submitted a request. 

Publication scheme

As well as publishing our responses to requests, we also publish a great deal of data outside of the legislation. Take a look at the data we've already placed in the public domain, under our publication scheme.

If would like for us to add further information to our publication scheme, you can ask us to publish a new set of data.

Make a request

You have the legal right to request any information that we hold and to get help and from us in accessing that information.

You can make a request for non-personal information by completing our form 

You can also send your request by post to:

Information Governance Unit

Hertfordshire County Council
County Hall
Pegs Lane
Hertford
SG13 8DQ

Requests for information are covered by the Freedom of Information Act if they:

  • Are made in writing (email or letter)
  • include the name of the person making the request
  • include an email or postal address for correspondence
  • describe the information requested

We will respond to these requests within 20 working days.

 

Fees and charges

Charges for disbursements such as photo copying, printing and postage

If you request that the information that you have applied for be sent to you in hard copy, then the County Council may seek payment from you to cover the cost of such disbursements. In line with the information Tribunal Decision of David Markinson v Information Commissioner, the County Council will charge 10p per A4 sheet of printing or photo copying and we may also seek payment for postage of those documents. For any documents over 100 pages, a fees notice will be issued and that fee will be for the total number of pages that require printing.

If payment is requested, you will be informed by the Information Access Team of the fee required and how to make the payment. Once informed of the fee you will have 60 working days to make the payment as requested, if payment is not received by that time, then your request will be closed.

We sometimes charge for specialist information or to provide data in a specific format. We'll let you know if there's a cost before we give you any information.

 

Information we can't provide

We are committed to openness. However, sometimes we won't be able to give you the information you ask for. These exemptions include:

  • Information which is already accessible, for example through our publication scheme
  • Personal data about people other than yourself.

If we're not able to supply you with the information you request, we'll write to you within 20 working days to let you know why.

You can read the full list of exemptions to see why we can't fulfil certain requests.

 

Appeal a request

If you're not happy with how we handle your request or have not received the information you wanted you can request an internal review.

To make an appeal contact the Information Governance Unit.

All of our decisions are subject to the Information Commissioner's appeals procedure.

Re-use of public sector information

Information is available to the public by way of access to information legislation such as the Freedom of Information Act 2000 (FOI) or the Environmental Information Regulations 2004 (EIR). When requesting information, the applicant can also ask to re-use the information if it is released.

Re-use means the reproduction of the same information in a way that it was not originally intended for. This could include copying, adapting, developing or re-using for commercial purposes. Information released under FOI or EIR can be re-used providing you have our permission to do so. Without permission you may breach copyright law. If we do allow re-use, it must be done in accordance with the regulations.

If you wish to make a request for information for re-use purposes please complete this form.

Upon receipt of your request for re-use under the regulations, the County Council has 20 working days in which to respond, although this timescale can be extended if the request is extensive or complex. The information is collated and decisions will be made regarding the following:

  • If the information can be released
  • If the information can be re-used
  • If a licence for the re-use is required
  • If a charge applies

We will advise you of the above together with conditions for re-use and any fee that may apply. This must be paid before the information is released. The information will be made available in an electronic form where possible.

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Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.