Before making a request, take a look at the data we've already shared under our publication scheme - the information you're looking for might already be available.
If not, you can ask us to publish a set of data or you can make a freedom of information request below.
Make a requestFees and chargesInformation we can't provideAppeal a requestAccess the information we hold about you
Make a request
You have the legal right to request any information that we hold and to get help and from us in accessing that information.
Make a request by email at firstname.lastname@example.org
You can also send your request by post to:
Information Governance Unit
Hertfordshire County Council
Requests for information are covered by the Freedom of Information Act if they:
- Are made in writing (email or letter)
- include the name of the person making the request
- include an email or postal address for correspondence
- describe the information requested
We will respond to these requests within 20 working days.
Fees and charges
Charges for disbursements such as photo copying, printing and postage
If you request that the information that you have applied for be sent to you in hard copy, then the County Council may seek payment from you to cover the cost of such disbursements. In line with the information Tribunal Decision of David Markinson v Information Commissioner, the County Council will charge 10p per A4 sheet of printing or photo copying and we may also seek payment for postage of those documents. For any documents over 100 pages, a fees notice will be issued and that fee will be for the total number of pages that require printing.
If payment is requested, you will be informed by the Information Access Team of the fee required and how to make the payment. Once informed of the fee you will have 60 working days to make the payment as requested, if payment is not received by that time, then your request will be closed.
We sometimes charge for specialist information or to provide data in a specific format. We'll let you know if there's a cost before we give you any information.
Information we can't provide
We are committed to openness. However, sometimes we won't be able to give you the information you ask for. These exemptions include:
- Information which is already accessible, for example through our publication scheme
- Personal data about people other than yourself.
If we're not able to supply you with the information you request, we'll write to you within 20 working days to let you know why.
You can read the full list of exemptions to see why we can't fulfil certain requests.
Appeal a request
If you're not happy with how we handle your request or have not received the information you wanted you can request an internal review.
To make an appeal contact the Information Governance Unit.
All of our decisions are subject to the Information Commissioner's appeals procedure.