Complaints about adult care services and children's services have different timescales. Before you complain, discuss your concerns with the service you're dealing with. This might be the quickest way to get things fixed.
Once you have made a complaint the relevant department will confirm which process applies in respect of the issues you have raised.
If you're complaining on behalf of someone else, you need to give us their written consent.
Extended family members (such as grandparents, aunts or uncles) can't complain unless they have parental responsibility.
If you can't get consent, we'll make sure the person is safe and well, but your concern will not be treated as a complaint.
Children's services
Including children's social care, education and support for families, children and young people.
Adult social services
Including adult social care, blue badge, services for older people and disabled people, customer services.
Highways and environment
Including household waste recycling centres and public & school transport.
Libraries
Fire and Rescue and Trading Standards
Complaints about the standard of service provided by Fire and Rescue and Trading Standards.
To complain about a trader or product, contact the Citizens Advice consumer helpline.
Resources
Births, deaths and marriages, citizenship, property, finance and HR.
Public Health
Including stop smoking, drug and alcohol, sexual health and weight management services.