Find out about our 20 year waste management plan and keep track of how we're doing. For older copies of any of these documents, please contact us.
We want our residents' visits to the household waste recycling centres (HWRCs) to be a positive experience.
In order to achieve this we ask you to follow a few simple guidelines as laid down in our Customer Charter.
We ask residents to bring their waste to the HWRCs in loads they can comfortably manage to carry themselves. At some HWRCs this may involve going up a set of steps to the relevant container. Wherever possible, residents should bring someone with them if they need help with bulky or heavier items.
The operators at the HWRCs will assist members of the public with their waste when asked to do so, however, they cannot be held responsible for any damage to resident's vehicles when doing so and will not assist with items that may put them at risk of personal injury.
All District and Borough Councils provide a bulky collection service for heavier household items of furniture for a charge.
There are no disabled parking bays at our HWRCs, however all our parking bays are slightly larger than a standard parking bay. All our HWRCs have steps to the main recycling and residual waste containers. The Waterdale HWRC has platform access to garden waste and rigid plastic.
When new HWRCs are designed and built, disabled parking bays and access will be considered as part of the layout of the site and any reuse centre.
Please allow enough time to unload your waste before the site closes.
What you can expect from us
- Our HWRCs to be clean and tidy.
- Our HWRCs to be safe, hazard free and to comply with relevant health and safety standards.
- The operators at our HWRCs to take responsibility for their own safety and ensure they do not do anything to endanger the safety of others on site.
- The operators at our HWRCs to be polite, courteous, helpful and professional at all times.
- The operators at the HWRCs to direct members of the public to the correct recycling containers with their waste.
- The operators at the HWRCs to deal with any complaints in a professional and courteous manner.
What we expect from you
- To recycle as much of your waste as possible in the appropriate containers.
- To be polite and courteous to our operators at all times.
- To wear appropriate clothing and footwear – no flip-flops or high heels etc. Wear safety or gardening gloves for off loading your waste.
- To take responsibility for your own safety and ensure that you do not do anything to endanger the safety of others on site.
- To park in the marked parking areas.
- To walk in the marked walkways and use the pedestrian crossings.
- To take extra care in wet, icy and snowy weather, particularly on the steps to the containers.
- To keep children under the age of 16 in your vehicle at all times.
- To keep animals in your vehicle at all times.
- To take responsibility for the safety of your personal items such as keys, handbags and mobile phones.
- Follow any instructions given by the operators regarding health and safety.
- To take care when depositing items into the containers.
- Not to lean over into the containers.
- Notify an operator immediately if you spill anything on site e.g. paint, oil etc.
- Report to an operator if you have any hazardous waste i.e. chemicals, batteries, paint etc.
Why we have introduced CCTV and ANPR on our Sites
Closed circuit television (CCTV), automatic number plate recognition (ANPR) and body worn video (BWV) cameras operate at all of our household waste recycling centres.
These are used:
- For personal safety on site of public and staff.
- To monitor access to the sites and ensure their security.
- To deter illegal deposit of commercial waste.
- For the prevention and detection of crime such as site break ins.
- To monitor excessive/frequent users and enforce the van permit scheme.
- To monitor traffic congestion.
- To manage the disposal of waste in the most cost effective way.
- To help determine waste levels entering the site.
- To provide site usage data.
As a Local Authority, Hertfordshire County Council has a responsibility under the Environmental Protection Act 1990 Section 51 which states that a waste disposal authority has a duty to provide household waste recycling centre facilities. The operation of CCTV and ANPR will assist in the provision of an effective HWRC service. In order to delivery this service we will share your information with our contractors Amey and Eurovia. From time to time operatives on the sites may use BWVs to record exchanges with individuals on site. Operatives must warn you verbally if they are using a BWV as they start recording.
How does this affect me?
The data recorded by the CCTV, ANPR and BWV systems will be held in accordance with the General Data Protection Regulations (GDPR) 2018.
The information will be held by the WMU team of Hertfordshire County Council and will only be used for the purposes listed above.
Any images captured will be held for 31 days then deleted as normal practice, but will be retained if they are required for an investigation:
- Images required for criminal proceedings. Will be kept for the time period required to pursue and resolve the criminal proceedings.
- Images linked to a personal injury claim (e.g. trip or fall on site) will be retained for three years from cause, accident or from injury noted.
- Images linked to damage of property (e.g. site users vehicle being damaged by site equipment) will be retained for six years from cause.
For more information see the Surveillence Camera Policy (PDF 301Kb)
What are your rights?
Hertfordshire County Council will be the Data Controller for this information.
You have a number of rights over the data we collect and hold about you.
- You have the right to be informed about what information we hold about you and how we use it.
- You have the right to request copies of any information the Council holds about you by making a subject access request.
- If information we hold about you is factually inaccurate you have the right to have it corrected.
- You have the right to object to the way we are using your data.
- You have the right to request that your data is deleted. However we may be unable to delete your data if there is a need for us to keep it. In this case you will receive an explanation of why we need to keep the data.
- You can also request that we stop using your data while we consider a request to have it corrected or deleted. There may be some circumstances in which we are unable to do this however we will provide an explanation if this is the case.
- In certain circumstances you may also request data we hold about you in a format that allows it to be transferred to another organisation.
- In the event that decisions are taken using automated processes you have the right to request that these decisions are reviewed by a member of staff and to challenge these decisions.
If you would like to request copies of your data, request that your data is deleted or have any other queries in relation to data which the Council holds about you please contact the Data Protection Team.
Data Protection Team
Hertfordshire County Council
Tel: 01992 588099
You can also contact our Data Protection Officer at firstname.lastname@example.org or in writing to the address above.
If you are unhappy with the way that Hertfordshire County Council has used your data or with the way we have responded to a request you also have the right to contact the Information Commissioner’s Office www.ico.org.uk .
Opening in a new window
Our annual report takes a look at the activities and challenges faced by our partnership over the last year.
Our waste management strategy outlines our current position, our future objectives and how we plan to deliver them.
This document sets out an assessment of desirable new and improved waste management facilities required in Hertfordshire over the period to 2031 and beyond.