Our WasteAware strategies

Find out about our 20 year waste management plan and keep track of how we're doing. For older copies of any of these documents, please contact us.


Household waste recycling centre policies

Customer charter – household waste recycling centres (PDF)
Our customer charter provides guidelines for visiting our household waste recycling centres, to make sure your visit is a positive experience.

Enforcement policy – household waste recycling centres (PDF)
Our enforcement policy sets out what action we will take when visitors behave inappropriately.


CCTV, number plate recognition and body worn video cameras

Closed circuit television (CCTV), automatic number plate recognition (ANPR) and body worn video (BWV) cameras operate at all of our household waste recycling centres. 

These are used:

  • For personal safety on site of public and staff.
  • To monitor access to the sites and ensure their security.
  • To deter illegal deposit of commercial waste.
  • For the prevention and detection of crime such as site break ins.
  • To monitor excessive/frequent users and enforce the van permit scheme.
  • To monitor traffic congestion.
  • To manage the disposal of waste in the most cost effective way.
  • To help determine waste levels entering the site.
  • To provide site usage data.

This will ensure that our centres are available for your household waste as intended under the Environmental Protection Act 1990.  From time to time operatives on the sites may use BWVs to record exchanges with individuals on site. Operatives must warn you verbally if they are using a BWV as they start recording.

How does this affect me?

The data recorded by the CCTV, ANPR and BWV systems will be held in accordance with the General Data Protection Regulations (GDPR) 2018.

Any images captured will be held for 31 days then deleted as normal practice, but will be retained if they are required for an investigation:

  • Images required for criminal proceedings.  Will be kept for the time period required to pursue and resolve the criminal proceedings.
  • Images linked to a personal injury claim (e.g. trip or fall on site) will be retained for three years from cause, accident or from injury noted.
  • Images linked to damage of property (e.g. site users vehicle being damaged by site equipment) will be retained for six years from cause.

For more information see the Surveillence Camera Policy (PDF 301Kb) Opening in a new window

Strategies and reports – Hertfordshire Waste Partnership

Hertfordshire Waste Partnership annual report 2017-18 (PDF 2.5MB)
Our annual report takes a look at the activities and challenges faced by our partnership over the last year.

Hertfordshire joint municipal waste management strategy

Our waste management strategy outlines our current position, our future objectives and how we plan to deliver them.


Waste Disposal Authority Waste Spatial Strategy

This document sets out an assessment of desirable new and improved waste management facilities required in Hertfordshire over the period to 2031 and beyond.

Local Authority Collected Waste Spatial Strategy (Nov 2016)

Spatial Strategy Recycling Centre Annex (Nov 2017)

Appendix 3 – individual recycling centre details


Meetings – Hertfordshire Waste Partnership

We hold 4 public meetings a year. Members of the public are welcome. If you'd like to come along, take a look at our protocol for attendance (PDF 183kb) Opening a new window first.

30 July 2018 - Hertfordshire Waste Partnership meeting (ZIP 2.14MB)

26 April 2018 Hertfordshire Waste Partnership meeting (ZIP 1.2MB)

For older copies of our meeting documents, contact us.