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Who should I contact about my child's EHCP?

In most cases, you can talk to the SENCo at your child or young person's school about their EHCP. SENCos have regular contact with EHC Coordinators at the council and should be able to answer any questions.

For very young children, those who are not at school, and those in college, you can speak to an EHC Coordinator in the relevant team.

Children and young people requesting an EHC Needs Assessment

Contact your SENCo (if you have one) in the first instance if you have any questions. 

If you do not yet have an EHCP but have requested an assessment: Front Door and Assessment Team

When you request an EHC needs assessment, you will be given a named Child Information Advice Officer (CIAO) who will be your contact. Your CIAO will contact you and will be responsible for co-ordinating all the information ahead of the assessment. 

If an EHC needs assessment is agreed, your CIAO will contact the agreed services to request information and advice. Your CIAO will be your point of contact until all information and advice has been received. After that, you will be given a named EHC Coordinator who will then be your contact for the rest of the assessment process. 

If you are not sure who your EHC Coordinator is, please contact ehcneedsassessment@hertfordshire.gov.uk or call the SEND duty line on 01442 453300.

Children and young people who already have an EHCP

Once your child or young person's EHCP has been agreed and finalised, an EHC Coordinator will be allocated. The EHC Coordinator will work in one of several different teams at the council, depending on your child or young person's circumstances. 

Children aged 0-5 (Early Years)

If your child attends a pre-school or nursery, you can first direct any queries about their EHCP to the SENCo there.  

EHCPs for children aged 0 - 5 are managed by the Early Years Service. This is a specialised educational service designed to support children before they enter Year 1 of school.

If your child is not in a nursery or pre-school, you can call the Early Years Duty Line on 01442 453300 to find out who your EHC Coordinator is. You can also contact them by email at EarlyYearsStatutorySend@hertfordshire.gov.uk.  

North Herts and Stevenage 
DSPL 1 & 2 (SG1 postcode): Lisa Savvas
DSPL 2 (SG2): Claire Terris

East Herts, Welwyn, Broxbourne and Hatfield 
DSPL 3: Claire Terris
DSPL 4: Lauren Hill
DSPL 5: Julie Jenkins

Watford and Three Rivers
DSPL 6: Lucy Savory
DSPL 9: Zoe Matthews

St Albans and Dacorum
DSPL 7 (AL3 and AL4 postcodes): Rachel Siswick
DSPL 7 (AL1, AL2 & AL5 poscodes): Katie Stevens
DSPL 8: Lucy Savory

Hertfordshire children attending other Local Authority setting
East: Lauren Hill
West: Lucy Savory

Senior EHCCos
East: Katie Stevens
West: Rachel Siswick

To contact your EHC Coordinator by email, use firstname.surname@hertfordshire.gov.uk. 

School-aged children ages 5-16 (and ages 16 - 19 at sixth form)

If your child is currently in school, or at sixth form, they will be allocated an EHC Coordinator from the School Age SEND Team.

School age SEND Team contact details

If a child or young person is in care, their EHC Coordinator will be in the Virtual School team (see below for more info). 

Young people who are aged 16+ and attending college

If your young person is aged 16+ and attending a college, they will be given a named EHC Coordinator from the Services for Young People team.  To find out who your EHCCo is, contact SfYPEHCPReviews@hertfordshire.gov.uk and your email will be forwarded to the correct person.   

For any general queries, you can call the customer service centre on 01442 453300. They will be able to direct your call. 

Children in care

The Virtual School Service is a dedicated educational service that supports the unique needs of Children Looked After.

They manage EHCPs for these children and young people.

You can contact the team or find out who the EHC Coordinator is for a child or young person in care at CLASENDprovision@hertfordshire.gov.uk.

School Age children and young people who are not on roll at a school (including electively home educated, EOTAS, and interim provision)

This team looks after the EHCPs of children and young people who:

  • are Missing in Education
  • Electively Home Educated
  • have been agreed as Education Other Than at School (EOTAS), unless they are a Child Looked After (CLA).

Contact the team at AccessandInclusionStatutorySend@hertfordshire.gov.uk 

What if I don't hear back from my Provision or EHC Coordinator or I am unhappy with the response?

EHC Coordinators and Provision Coordinators aim to respond to emails within 10 working days. Please do not send chaser emails or escalate to others in the team within 10 working days.

Your Provision or EHC Coordinator is the best person to work with you to resolve an issue in the first instance.

1. If you are not happy with a response, or have not had a response within 10 working days

You can escalate the issue to the Team Lead, who should provide a response within 4 working days. Team Lead details are listed below.

2. If your concern has still not been addressed by the Team Lead

Escalate your issue again to a Senior Manager. You should expect to hear back within 2 working days.

Team Lead and Senior Manager contact details

To contact a Team Lead or Senior Manager via email, use firstname.surname@hertfordshire.gov.uk.

 

If you do not yet have an EHCP but have requested or are going through assessment: Assessment Team

For EHC Needs Assessment requests:

  • Team Lead East - Joanne Webster
  • Team Lead West - Karlla Hopwood

For Agreed EHC Needs Assessments:

  • Senior EHCCo East - Saffron Grey
  • Senior EHCCo West - Emily Stein

Casework Managers

If you don't receive a response from the above, please contact the Casework Manager from your area:

  • Casework Manager North Herts & Stevenage - Rebecca Stone
  • Casework Manager East Herts, Welwyn, Broxbourne and Hatfield (& surrounding villages) - Claudine Tavner
  • Casework Manager St Albans and Dacorum - Su Hurren
  • Casework Manager Watford and Three Rivers - Louise Steele

Service Manager

  • Service Manager - Lauren Irons

School Age SEND Team  

If you haven’t received a response from your allocated EHC Coordinator, or if you're not satisfied with the reply, you can escalate your concern by contacting the management team within the School Age Statutory SEND Service. 

North Herts and Stevenage (DSPL 1 & 2) 

EHCCos
Ceara Murphy
Chloe Short
Charlotte Bevan
Faye Stevenson
Sarah Woodham
Louise Mundy

Team Leader
Holly Robertson

Case Manager
Matthew Hart

EHCCos
Charlaine Smith 
Anna Alderson
Lucienne Russell
Kim Houlding

Team Leader
Naomi Levy

Case Manager
Matthew Hart

EHCCos

Hannah Outridge
Elizabeth Anderson
Matt Donno

Senior EHC Coordinator
Rachel Havis

Case Manager
Matthew Hart

East Herts, Broxbourne and Welwyn Hatfield (DSPLs 3, 4, 5)

EHCCos
Georgia Frost
Odessa Ronewicz
Rebekah Daniels
Sara Wallis
Katie Bevan
Stacey Maguire

Team Lead
Charlotte Ford

Case Manager
Samantha Moore

EHCCos
Carmen DeLaurentis
Raminder Kaur
Simon Horleston
Laura Judd
Sophie Antony
Tessa Chrysostomou

Team Lead
Rachel Dilley

Case Manager
Samantha Moore

EHCCos

Charlotte Grimes
Daria Kohls
Joanne Griffiths
Harmony Leishman

Team Lead
Lauren Hill

Case Manager
Samantha Moore

St Albans and Dacorum (DSPLs 7 & 8)

EHCCos
Adriana Adoum
Charlotte Golding
Claire Jones
Rosalind Montague
Saskia Byiers

Team Lead
Louise Williams

Case Manager
Lauren Hornsby

EHCCos
Aynaz Halvaeinejad
Erin Mitchell
Himat Sidhu
Jadele Wilson
Laura Courtney

Team Lead
Sofia Calatrava

Case Manager
Lauren Hornsby

EHCCos
Claire Dearne
Ellen Dorrian
Kerry Saunders
Mireille Monvoisin-Neave
Grace Matthews
Haleema Malik
Jasmine San

Senior EHC Coordinator
Brooke O'Donoghue

Case Manager
Lauren Hornsby

Watford, Three Rivers and Hertsmere (DSPLs 6 & 9)

EHCCos
Bryony Lovegrove
Clare Gledhill
Georgia Rawlings
Gillian Tongue
Jennifer Pooley
Leigh Allan
Rebecca Johnson

 

Team Lead
Amy-Rose Luckhurst

Case Manager
Emma Burton

EHCCos
Catriona Dimmock
Lilly Bennett
Portia McDonnell
Ellen Dorrian
Faheema Islam
Zoe Hughes

Team Lead
Madison Maloney

Case Manager
Emma Burton

EHCCos
Makela Dodoo
Malachai Cox

Team Lead
Samantha Jennings

Case Manager
Emma Burton

West Service Manager (Watford Three Rivers and Hertsmere, and St Albans and Dacorum): Rupinder Ahluwalia

East Service Manager (North Herts and Stevenage, and East Herts, Broxbourne, Welwyn and Hatfield): Anthony Giles

Virtual School

  • Senior EHCCo - Kate Maule
  • Senior Manager - Katharine Passmore (Deputy Headteacher)
  • Team email: clasendprovision@hertfordshire.gov.uk 

 Early Years

  • Senior EHCCo (North and East Herts) - Lyse Bone
  • Senior EHCCo (West Herts) - Rachel Siswick
  • Early Years SEND Service Manager - Faye Den Heijer
  • County Lead for Early Years SEND - Lara Windsor 

Services for Young People

  • Senior EHCCo Hertford Regional College - Michael Chambers1
  • Senior EHCCo North Herts College - Lynda Howell
  • Senior EHCCo Oaklands College - Hannah Sheridan
  • Senior EHCCo West Herts College - Helen Jackson1
  • SEND Service Manager - Tracy Noble

Interim Provisions (including EHE and EOTAS)

  • Manager - Michelle Aulton
  • Senior Manager - Silvia Hundal

 

Tribunals Team

  • Manager - Vanessa Croxford

3. If all your attempts to resolve the issue have been unsuccessful

We hope this process will help to resolve your issue at the earliest stage possible but if not, you can visit this page for more information on how to resolve issues relating to EHCPs. 

You also have the option to consider a formal complaint.


Page was last updated on: 04/08/2026 10:58:54