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Contacts and Advice Lines

Find the team that you need, whether you need advice or want to follow up on your child's support.

Contact the Statutory SEND Team (for queries about EHCPs)

Find out who to contact about your child's EHCP ,or for queries about the EHCP process

Specialist advice lines

Get fast and tailored advice from a number of specialists, including advisory teachers with expertise in a range of needs.

0 - 25 Together Service (social care)

Here's the process for contacting the 0 - 25 Together Service and finding out if they can support you.

General enquiries

If you're unsure who you need to speak to, you can email us and we'll pass it along to the right team.

Specialist advice lines

Neurodiversity Support Hub (ADHD and Autism)

For any queries or concerns you may have around Autism or ADHD. 

01727 833963

Opening times:
Monday, Wednesday, Friday 9am - 1pm
Tuesday, Thursday 9am - 3pm
Wednesday evenings 7pm - 9pm (by appt)
(closed bank holidays)

email: supporthub@add-vance.org
Find out more about Neurodiversity Support 

Early Years Advice Line 

If you have concerns about your young child (0-5 years) and their development

01442 453 920 every Wednesday (term time only) 9am - 12pm and Thurs 1.30pm - 4pm

Find out more about the Early Years SEND team

Physical and neurological impairment team (PNI)

Speak to a specialist advisory teacher about concerns you have about your child's physical or neurological development and how this might impact their learning. 

01442 453 920 every Monday (term time only), 1.30pm - 4pm

Find out more about the Physical and Neurological Impairment Team

Education Support for Medical Absence (ESMA)


For queries about educational support if your child or young person is unable to attend school due to medical reasons. 

01442 454 802 (school hours, term time only)
esmaenquiries@hertfordshire.gov.uk 

Find out more about the ESMA team

Therapy services (including physiotherapy, occupational therapy and speech and language therapy)

Get advice from occupational therapists, physiotherapists and speech and language therapists about your child or young person.

01923 470680 – select Option 3 for the therapy service. Callers then choose to use the service Advice Line (select 1) or to speak to an administrator (select 2).

Or email hct.cyptherapies1@nhs.net.

Find out more about the Integrated Therapies Service.

School Nursing Duty Line (for physical and emotional wellbeing)

The HCT school nurse duty line is available every weekday and can support you with any concerns you may have about your child or children's physical and emotional wellbeing.

Tel: 0300 123 7572  (Monday to Friday 9am - 5pm)

Advice around exclusions and suspensions (Attendance Team)

A general queries and advice line for schools, parents and professionals for matters relating to school exclusion and suspension.

Monday to Friday (term time only)
9.30am - 12.30pm and 1.30pm - 4.30pm 

Tel: 01992 555911
Email: statutoryschoolexclusionduty@hertfordshire.gov.uk 

Find out more about the Statutory Attendance Support Team

 

0 - 25 Together Service (social care)

If you want to find out if you can be assessed for social care support, call the customer service centre on 0300 123 4043. You will be asked some general questions about you and your family, and this information will be passed along to the service. They will take a look at your information and be in touch with you. Depending on your information, they may decide to assess, or they may provide you with information about support that could help you.

0-25_central@hertfordshire.gov.uk


 

General enquiries

If you have a general query and you don't know who you need to speak to, email us:

 

localoffer@hertfordshire.gov.uk

 

You can also call call Hertfordshire's Customer Service Centre on 0300 123 4043.  They will ask you for more information about your query and direct you to the relevant team. 

 

If you need advice on your rights and getting your voice heard:

SENDIASS

SENDIASS provides an accessible service, signposting where appropriate, and offering impartial information and advice on matters relating to education, health and social care.  

They aim to ensure children with SEND and their parents, as well as young people with SEND, are supported and empowered to participate confidently and as fully as possible in all decisions about themselves and to have their voices heard.

If there is disagreement, SENDIASS promote opportunities for early resolution and support parents and young people to work together with the appropriate services to find an agreement and a positive way forward.

Get support from SENDIASS (hertssendiass.org.uk)

Phone 01992 555 847

Email info@hertssendiass.org.uk


 

 

 

 

 

 

 

 

 

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Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

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Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

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Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

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Just for the time you are on our website or 30 days (you choose this).

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Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

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Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.

Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building Futures, Countryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

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We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

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We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

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This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

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Siteimprove

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