What can you expect from our service?
If you are concerned about your child’s attendance you should contact your child’s school who will try to resolve any issues or concerns first, but if they can’t the school may refer your child to the Attendance Team (see above). Local Authority Attendance Officers (LAAO’s) will always try to work with parents to resolve any difficulties that are preventing a child’s regular attendance at school. However, the law is clear that parents are responsible for their child’s regular and punctual attendance at school.
There may be good reasons for an attendance difficulty, such as illness. However, if it becomes clear that this is not the case, and despite every best effort to work out a solution, the child’s attendance does not improve, the LAAO may begin legal proceedings against the parents on behalf of the County Council.
Local Authority Attendance Officers (LAAOs) visit schools regularly and speak to school staff. We offer advice and guidance to schools both at a whole school level, and for individual cases.