Who should I contact about my child's EHCP?

In most cases, you can talk to the SENCo at your child or young person's school about their EHCP. SENCos have regular contact with EHC Coordinators at the council and should be able to answer any questions.

For very young children, those who are not at school, and those in college, you can speak to an EHC Coordinator in the relevant team.

Children and young people requesting an EHC Needs Assessment
Children and young people who already have an EHCP
What if I don't hear back from my Provision or EHC Coordinator or I am unhappy with the response?

Children and young people requesting an EHC Needs Assessment

Contact your SENCo (if you have one) in the first instance if you have any questions.

Front Door and Assessment Team

When you request an EHC needs assessment, you will be given a named Child Information Advice Officer (CIAO) who will be your contact for information-gathering at that stage. Your CIAO will make contact with you once your EHC needs assessment request has been received and will be responsible for co-ordinating all of the information ahead of the assessment.

If an EHC needs assessment is agreed, your CIAO will contact the agreed services to request information and advice. Your CIAO will continue to be your point of contact until all information and advice has been received. Once received, you will be given a named EHC Coordinator who will then be your contact for the rest of the assessment process.

If you are not sure who your EHC Coordinator is, please contact ehcneedsassessment@hertfordshire.gov.uk or call the SEND duty line on 01442 453300.

Children and young people who already have an EHCP

Once your child or young person's EHCP has been agreed and finalised, an EHC Coordinator will be allocated. The EHC Coordinator will work in one of several different teams at the council, depending on your child or young person's circumstances.

Children aged 0-5 (Early Years)

If your child attends a pre-school or nursery, you can first direct any queries about their EHCP to the SENCo there.

EHCPs for children aged 0 - 5 are managed by the Early Years Service. This is a specialised educational service designed to support children before they enter Year 1 of school.

If your child is not in a nursery or pre-school, you can call the Early Years Duty Line on 01442 453300 to find out who your EHC Coordinator is. You can also contact them by email at EarlyYearsStatutorySend@hertfordshire.gov.uk.

North Herts and Stevenage
DSPL 1 & 2: Lisa Savvas

East Herts, Welwyn, Broxbourne and Hatfield
DSPL 3: Claire Terris
DSPL 4 & 5: Katie Stevens

Watford and Three Rivers
DSPL 6 & 9: Zoe Matthews

St Albans and Dacorum
DSPL 7 & 8: Lucy Savory

Not enrolled in a setting
East: Lyse Bone
West: Rachel Siswick

To contact your EHC Coordinator by email, use firstname.surname@hertfordshire.gov.uk.

School-aged children ages 5-16 (and ages 16 - 19 at sixth form)

If your child is currently in school, or at sixth form, they will be allocated an EHC Coordinator from the School Age SEND Team.

School age SEND Team contact details

If a child or young person is in care, their EHC Coordinator will be in the Virtual School team (see below for more info).

Young people who are aged 16+ and attending college

If your young person is aged 16+ and attending a college, they will be given a named EHC Coordinator from the Services for Young People team. To find out who your EHCCo is, contact SfYPEHCPReviews@hertfordshire.gov.uk and your email will be forwarded to the correct person.

For any general queries, you can call the customer service centre on 01442 453300. They will be able to direct your call.

Children in care

The Virtual School Service is a dedicated educational service that supports the unique needs of Children Looked After.

They manage EHCPs for these children and young people.

You can contact the team or find out who the EHC Coordinator is for a child or young person in care at CLASENDprovision@hertfordshire.gov.uk.

School Age children and young people who are not on roll at a school (including electively home educated, EOTAS, and interim provision)

This team looks after the EHCPs of children and young people who:

are Missing in Education
Electively Home Educated
have been agreed as Education Other Than at School (EOTAS), unless they are a Child Looked After (CLA).

Contact the team at AccessandInclusionStatutorySend@hertfordshire.gov.uk

What if I don't hear back from my Provision or EHC Coordinator or I am unhappy with the response?

EHC Coordinators and Provision Coordinators aim to respond to emails within 10 working days. Please do not send chaser emails or escalate to others in the team within 10 working days.

Your Provision or EHC Coordinator is the best person to work with you to resolve an issue in the first instance.

1. If you are not happy with a response, or have not had a response within 10 working days

You can escalate the issue to the Team Lead, who should provide a response within 4 working days. Team Lead details are listed below.

2. If your concern has still not been addressed by the Team Lead

Escalate your issue again to a Senior Manager. You should expect to hear back within 2 working days.

Team Lead and Senior Manager contact details

To contact a Team Lead or Senior Manager via email, use firstname.surname@hertfordshire.gov.uk.

Assessment Team

For EHC Needs Assessment requests:

Team Lead East - Joanne Webster
Team Lead West - Karlla Hopwood

For Agreed EHC Needs Assessments:

Team Lead East - Claudine Tavner
Team Lead West - Louise Steele

Casework Managers

If you don't receive a response from the above, please contact the Casework Manager from your area:

Casework Manager East - Rebecca Stone
Casework Manager West - Su Hurren

Service Manager

Service Manager - Lauren Irons

School Age SEND Team

If you haven’t received a response from your allocated EHC Coordinator, or if you're not satisfied with the reply, you can escalate your concern by contacting the management team within the School Age Statutory SEND Service.

North Herts and Stevenage (DSPL 1 & 2)

EHCCos
Brooke O’Donoghue
Rachel Dilley
Rachel Havis
Sarah Law

Team Leader
Matt Hart

Case Manager
Jessica Taylor1

EHCCos
Charli Smith
Angela Stanley
Edward Tibrook
Lucy Sinclair

Team Leader
Naomi Levy

Case Manager
Jessica Taylor1

East Herts, Broxbourne and Welwyn Hatfield (DSPLs 3, 4, 5)

EHCCos
Odessa Ronewicz
Charlotte Grimes
Sara Wallis
Nicola Wilson
Lynne Kirtley
Lauren Green

Team Lead
Charlotte Ford

Case Manager
Samantha Moore

EHCCos
Holly Robertson
Lauren Hill
Raminder Kaur

Team Lead
Samantha Moore

Case Manager
Samantha Moore

St Albans and Dacorum (DSPLs 7 & 8)

EHCCos
Laura Courtney
Samantha Jennings
Amy Luckhurst
Diane Ryan
Grace Matthews

Team Lead
Lauren Hornsby

Case Manager
Lauren Hornsby

EHCCos
Sofia Calatrava
Chandni Hussain
Uzma Houston
Adriana Adoum

Team Lead
Louise Williams

Case Manager
Lauren Hornsby

Watford, Three Rivers and Hertsmere (DSPLs 6 & 9)

EHCCos
Poppy Clark
Clare Gledhill

Team Lead
Joanne Brown

Case Manager
Emma Burton

EHCCos
Sabrina Hunte
Claire Jones
Himat Sidhu
Ellen Dorrian
Yewande Reece
Estelle Barrett-Peters

Team Lead
Natalie Hunt

Case Manager
Emma Burton

West Service Manager (Watford Three Rivers and Hertsmere, and St Albans and Dacorum): Rupinder Ahluwalia
East Service Manager (North Herts and Stevenage, and East Herts, Broxbourne, Welwyn and Hatfield): Anthony Giles

Virtual School

Senior EHCCo - Kate Maule
Senior Manager - Katharine Passmore (Deputy Headteacher)
Team email: clasendprovision@hertfordshire.gov.uk

Early Years

Senior EHCCo (North and East Herts) - Lyse Bone
Senior EHCCo (West Herts) - Rachel Siswick
Early Years SEND Service Manager - Faye Den Heijer
County Lead for Early Years SEND - Lara Windsor

Services for Young People

Senior EHCCo Hertford Regional College - Michael Chambers1
Senior EHCCo North Herts College - Lynda Howell
Senior EHCCo Oaklands College - Hannah Sheridan
Senior EHCCo West Herts College - Helen Jackson1

SEND Service Manager - Tracy Noble

Interim Provisions (including EHE and EOTAS)

Manager - Michelle Aulton
Senior Manager - Silvia Hundal

Resolutions Team

Manager - Laura Topliff

Tribunals Team

Manager - Vanessa Croxford

3. If all your attempts to resolve the issue have been unsuccessful

Contact our SEND Resolution and Reconciliation team at SENDResolutions@hertfordshire.gov.uk.

We hope this process will help to resolve your issue at the earliest stage possible, but you also have the option to consider a formal complaint.

Page was last updated on: 23/10/2025 13:59:07

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Early years (ages 0 - 5 years)

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