Your Provision or EHC Coordinator is the best person to work with you to resolve an issue in the first instance.
You can escalate the issue to the Team Lead, who should provide a response within 4 working days. Team Lead details are listed below.
Escalate your issue again to a Senior Manager. You should expect to hear back within 2 working days.
To contact a Team Lead or Senior Manager via email, use firstname.surname@hertfordshire.gov.uk.
Assessment Team
For EHC Needs Assessment requests:
- Team Lead East - Joanne Webster
- Team Lead West - Karlla Hopwood
For Agreed EHC Needs Assessments:
- Team Lead East - Claudine Tavner
- Team Lead West - Louise Steele
Casework Managers
If you don't receive a response from the above, please contact the Casework Manager from your area:
- Casework Manager East - Rebecca Stone
- Casework Manager West - Su Hurren
Service Manager
- Service Manager - Lauren Irons
School Age SEND Team
If you haven’t received a response from your allocated EHC Coordinator, or if you're not satisfied with the reply, you can escalate your concern by contacting the management team within the School Age Statutory SEND Service.
North Herts and Stevenage (DSPL 1 & 2)
EHCCos
Brooke O’Donoghue
Rachel Dilley
Rachel Havis
Sarah Law
Team Leader
Matt Hart
Case Manager
Jessica Taylor1
EHCCos
Charli Smith
Angela Stanley
Edward Tibrook
Lucy Sinclair
Team Leader
Naomi Levy
Case Manager
Jessica Taylor1
East Herts, Broxbourne and Welwyn Hatfield (DSPLs 3, 4, 5)
EHCCos
Odessa Ronewicz
Charlotte Grimes
Sara Wallis
Nicola Wilson
Lynne Kirtley
Lauren Green
Team Lead
Charlotte Ford
Case Manager
Samantha Moore
EHCCos
Holly Robertson
Lauren Hill
Sarah Bond
Raminder Kaur
Team Lead
Samantha Moore
Case Manager
Samantha Moore
St Albans and Dacorum (DSPLs 7 & 8)
EHCCos
Laura Courtney
Samantha Jennings
Amy Luckhurst
Diane Ryan
Grace Matthews
Team Lead
Lauren Hornsby
Case Manager
Lauren Hornsby
EHCCos
Sofia Calatrava
Chandni Hussain
Uzma Houston
Adriana Adoum
Tracey Perkins
Team Lead
Louise Williams
Case Manager
Lauren Hornsby
Watford, Three Rivers and Hertsmere (DSPLs 6 & 9)
EHCCos
Poppy Clark
Clare Gledhill
Team Lead
Joanne Brown
Case Manager
Emma Burton
EHCCos
Sabrina Hunte
Claire Jones
Ayesha Mahmood
Himat Sidhu
Ellen Dorrian
Yewande Reece
Estelle Barrett-Peters
Team Lead
Natalie Hunt
Case Manager
Emma Burton
West Service Manager (Watford Three Rivers and Hertsmere, and St Albans and Dacorum): Rupinder Ahluwalia
East Service Manager (North Herts and Stevenage, and East Herts, Broxbourne, Welwyn and Hatfield): Anthony Giles
Virtual School
- Senior EHCCo - Kate Maule
- Senior Manager - Katharine Passmore (Deputy Headteacher)
- Team email: clasendprovision@hertfordshire.gov.uk
Early Years
- Senior EHCCo (North and East Herts) - Lyse Bone
- Senior EHCCo (West Herts) - Rachel Siswick
- Early Years SEND Service Manager - Faye Den Heijer
- County Lead for Early Years SEND - Lara Windsor
Services for Young People
- Senior EHCCo Hertford Regional College - Michael Chambers1
- Senior EHCCo North Herts College - Lynda Howell
- Senior EHCCo Oaklands College - Hannah Sheridan
- Senior EHCCo West Herts College - Helen Jackson1
- SEND Service Manager - Tracy Noble
Interim Provisions (including EHE and EOTAS)
- Manager - Michelle Aulton
- Senior Manager - Silvia Hundal
Resolutions Team
Tribunals Team
- Manager - Vanessa Croxford
We hope this process will help to resolve your issue at the earliest stage possible, but you also have the option to consider a formal complaint.