You have the right to complain about services you receive.
If you're registered with a GP surgery within Hertfordshire and have a compliment, concern or enquiry relating to a NHS service, we encourage you to go to them directly.
Clinical Commissioning Groups (CCG's) want to work with patients to ensure the services are providing high quality care. Your concerns, compliments and complaints help them to improve services. They monitor and regularly review all feedback so that they can target what needs improving.
NHS Complaints Advocacy can help patients, their families or carers with advice and support in making a complaint. They offer a free, confidential and independent service. Their contact details are:
Telephone: 0300 456 2370Email: firstname.lastname@example.org Website: www.pohwer.netAddress: NHS Complaints Advocacy, POhWER, PO Box 14043, Birmingham B6 9BL