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You Said We Did

We want all SEND services, support and provision to be as good as it possibly can and that’s why your feedback is so important to us.

On this page we share how we listen to the feedback of children and young people and their families, and what we have done to respond. Your feedback helps up improve and develop:

  • the information on the Local Offer website
  • the quality of existing provision and any gaps

How we use feedback from children and young people - Voices of Hertfordshire

Each quarter, we update our data dashboard, which gives an overview of all the ways that children and young people's voices are captured across services. This ranges from how their individual support is personalised, through to how they are influencing work on a strategic level.  

View the Voices of Hertfordshire data dashboard for January - March 2025 (PDF 590kb)

You can also view the dashboard for quarter 3 (October - December 2024 (pdf 649kb). 
These documents are not currently accessible to screenreaders. If you would like to request the information in an accessible format, please email localoffer@hertfordshire.gov.uk.

In their own words...

Visit our blog space to find guest blogs from children and young people in Hertfordshire. They write about the things they want to - this can be tips around how they manage their needs, or sharing their experiences and activities they like to do. 

Sometimes we'll share examples of how children, young people and families have influenced services for the better.

Local Offer blog space

 

Website feedback report

Over time we group the individual feedback we receive from you about the Local Offer website into wider themes and find ways of improving the website to address any gaps in content and make it easier for families to find information. 

The Local Offer Annual Report 2024-25 (pdf 3.25mb) provides more information on the actions we have taken to improve the website in response to feedback from our users. 

Website feedback report 2025-2026

You said

You would like it to be easier to find the EHCCo for your school. 

We did

We built a new tool for the Local Offer website which makes it easier to find your EHC Coordinators name and contact details, by searching according to school. 

You said

You wanted clearer information about your options when it comes to home educating your child with SEND. 

We did

We worked with parents and professionals to update our Home educating your child with SEND page on the Local Offer.

You said

That you didn't have clear information on Education Other Than At School (EOTAS).

We did

We worked with colleagues to create a new EOTAS page on the Local Offer which clear information about what EOTAS is, and how to request it. 

 

You said

You wanted more support for you child with ADHD or autism. 

We did

We continue to add new resources and recorded webinars to our Neurodiversity Support page.  We re-formatted the page to make it easier to navigate, after carrying out user research with our SEND Online Feedback Group.

You said

That finding information on the Local Offer website isn't always that easy. 

We did

We carried out user research on the navigation of the website and introduced a new 'mega menu' to help make it easier to find your way around the website. 

You said

You wanted clearer information about the options open to young people after they leave school or college. 

We did

We worked with colleagues to refresh and update the Preparing for Adulthood area on the website.

 

Website feedback report 2024-2025

You said

You were struggling to find information and support for your children and young people awaiting an Autism or ADHD diagnosis. 

We did

 We have expanded the support available on our Neurodiversity Support page to include more recorded videos and the Neurodiversity Handbook. 

You said

You couldn't find inclusive activities and events for children and young people with SEND.

We did

We carried out user research to identify new clubs and activities for children with SEND and we added these to the SEND directory, and to our events pages. 

 

You said

 You couldn't find information about what to do if your child has an EHCP and you're moving in or out of Hertfordshire. 

We did

We created a new webpage with information about who to contact, and what to consider, if you're Moving into or out of Hertfordshire with an EHCP. 

You said

 You would like to see more BSL on the Local Offer, especially on pages about deaf and hearing support.

We did

We now have BSL videos on the Deaf and Hearing Support Service page which cover the written content of the page.  We will aim to include more BSL videos in the future. 

You said

Not enough people know about the Local Offer. (Only 61% of people had heard of the Local Offer in the HPCI survey 2024).

We did

We continued to run our Introduction to the Local Offer webinars and promoted these more widely on social media and through other channels. 

In February we attended 28 different parent events across the county to raise awareness of the website and of the support available to families of children with SEND.  

You said

You find it difficult to know what services are available for different areas of need, and how to access them. 

We did

We have now published service directories ('support on a page') on the Local Offer so that parents and professionals can easily see which services are available to support children for different areas of need. 

 

Responding to feedback in other services

There is continuous improvement work going on in health, educaton and social care services as they respond to feedback from families.  We share this work in our news area. 

Visit the SEND News area

 

Ask, Listen, Do - NHS

Ask, Listen, Do is a project led by NHS England that aims to make it easier for people with SEND and their families to issue feedback, voice their concerns or make a complaint. The initiative aims to support organisations to learn from and develop better ways of using feedback to help improve services across education, health and social care.

We (Hertfordshire County Council) are working in partnership with NHS England on the Ask, Listen, Do project. 

For more information visit the Ask, Listen, Do page of the NHS England website or you can view the easy read leaflet (pdf 543kb).

Page was last updated on: 20/04/2026 12:52:57