Our Experts by Experience
Excitingly in 2020 we also recruited two ‘Experts by Experience’ to join the team. Our Experts by Experience are two individuals with learning needs who we work closely with to help inform our decision making and understanding of exactly what it is our users need.
We have a whole host of projects lined up for our Experts by Experience and will be sure to keep you updated on any changes that are happening collaboratively.
Feedback from focus groups or sessions
SEND Online Feedback Group
The surveys and tasks that our Send Online Feedback Group have completed, help us to constantly develop a better Local Offer website structure that should make it easier for SEND families to find the information they need with less hassle. You can learn more about the SEND Online Feedback Group or how we worked together on building a better website structure.
Herts Parent Carer Involvement (HPCI) "look and feel" session
We ran a session with representatives of the Herts Parent Carer Involvement (HPCI), asking- what did they like or dislike about the Local Offer website? What did they think of the homepage? We also showed examples of other Local Offer websites that had been recently improved. The feedback from this session we included in our 'look and feel' research along with surveys completed by the SEND Online Feedback Group. You can read our blog post on how we developed the new look and feel of the improved Local Offer website here.
Ask, Listen, Do
Ask, Listen, Do is a project led by NHS England that aims to make it easier for people with SEND and their families to issue feedback, voice their concerns or make a complaint. The initiative aims to support organisations to learn from and develop better ways of using feedback to help improve services across education, health and social care.
We (Hertfordshire County Council) are working in partnership with NHS England on the Ask, Listen, Do project.
For more information visit NHS England or you can view the easy read leaflet.
Page was last published on: 12/06/2020 10:49:29