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You Said We Did

We want all SEND services, support and provision to be as good as it possibly can and that’s why your feedback is so important to us.

On this page we share how we listen to the feedback of children and young people and their families, and what we have done to respond. Your feedback helps up improve and develop:

  • the information on the Local Offer website
  • the quality of existing provision and any gaps

How we use feedback from children and young people - Voice of Hertfordshire

Each quarter, we update our data dashboard, which gives an overview of all the ways that children and young people's voices are captured across services. This ranges from how their individual support is personalised, through to how they are influencing work on a strategic level.  

View the Voices of Hertfordshire data dashboard for January - March 2025 (PDF 590kb)

You can also view the dashboard for quarter 3 (October - December 2024 (pdf 649kb). 
These documents are not currently accessible to screenreaders. If you would like to request the information in an accessible format, please email localoffer@hertfordshire.gov.uk.

In their own words...

Visit our blog space to find guest blogs from children and young people in Hertfordshire. They write about the things they want to - this can be tips around how they manage their needs, or sharing their experiences and activities they like to do. 

Sometimes we'll share examples of how children, young people and families have influenced services for the better.

Local Offer blog space

 

Website feedback report

Over time we group the individual feedback we receive from you about the Local Offer website into wider themes and find ways of improving the website to address any gaps in content and make it easier for families to find information. 

Website feedback report 2024-2025

You said

You were struggling to find information and support for your children and young people awaiting an Autism or ADHD diagnosis. 

We did

 We have expanded the support available on our Neurodiversity Support page to include more recorded videos and the Neurodiversity Handbook. 

You said

You couldn't find inclusive activities and events for children and young people with SEND.

We did

We carried out user research to identify new clubs and activities for children with SEND and we added these to the SEND directory, and to our events pages. 

 

You said

 You couldn't find information about what to do if your child has an EHCP and you're moving in or out of Hertfordshire. 

We did

We created a new webpage with information about who to contact, and what to consider, if you're Moving into or out of Hertfordshire with an EHCP. 

You said

 You would like to see more BSL on the Local Offer, especially on pages about deaf and hearing support.

We did

We now have BSL videos on the Deaf and Hearing Support Service page which cover the written content of the page.  We will aim to include more BSL videos in the future. 

You said

Not enough people know about the Local Offer. (Only 61% of people had heard of the Local Offer in the HPCI survey 2024).

We did

We continued to run our Introduction to the Local Offer webinars and promoted these more widely on social media and through other channels. 

In February we attended 28 different parent events across the county to raise awareness of the website and of the support available to families of children with SEND.  

You said

You find it difficult to know what services are available for different areas of need, and how to access them. 

We did

We have now published service directories ('support on a page') on the Local Offer so that parents and professionals can easily see which services are available to support children for different areas of need. 

 

Website feedback report 2023-2024

You said

You said that families needed more support for children and young people while they're waiting for diagnoses for autism and ADHD. 

We did

We've created a new 'Neurodiversity Support' page with details of the Neurodiversity Support Hub, and strategies and resources to support neurodivergent children and young people and their families.

You said

You said you wanted to be kept more informed about the SEND improvement work we are doing as a result of the Ofsted inspection. 

We did

 We have created a new news area updating you on the initiatives and improvements that are going on as part of our response to the Ofsted Area SEND Inspection. We have also created a new page with all the details of our SEND Improvement Plan. 

You said

You said that not enough parents and carers knew about the Local Offer (HPCI survey 2023).

We did

We have continued to run our termly evening webinars for parents, and have attended more in-person events across the county this year, talking to parents and carers about the Local Offer and how they can use it to find support. We have also added an 'Introduction to the Local Offer' training video to our YouTube channel for those who can't make it to the webinars.

You said

You said that you struggled to find activities and clubs for your child or young person with SEND. 

We did

We have updated our events pages on the Local Offer and they are now full of activities, events, and courses for children and young people with SEND and their parents and carers.

Responding to feedback in other services

There is continuous improvement work going on in health, educaton and social care services as they respond to feedback from families.  We share this work in our news area. 

Visit the SEND News area

 

Ask, Listen, Do - NHS

Ask, Listen, Do is a project led by NHS England that aims to make it easier for people with SEND and their families to issue feedback, voice their concerns or make a complaint. The initiative aims to support organisations to learn from and develop better ways of using feedback to help improve services across education, health and social care.

We (Hertfordshire County Council) are working in partnership with NHS England on the Ask, Listen, Do project. 

For more information visit the Ask, Listen, Do page of the NHS England website or you can view the easy read leaflet (pdf 543kb).

Page was last updated on: 24/06/2025 13:28:22

 

 

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.

Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building Futures, Countryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

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Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

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Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

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YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

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Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

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Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

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