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What is 'co-production'?

The Local Offer is a collaboration between parents, carers, young people, SEND professionals, health professionals and us- Hertfordshire County Council. Co-production is the process of involving all parties in the planning and design of the Local Offer in order to help shape SEND services.

You can read more about co-production here.

Feedback report 2019 - 2020

In 2019 we gratefully received over 200 pieces of feedback and suggestions from you about how we can continue to improve the information available on our Local Offer. Over time we have been able to group these individual comments into wider themes and have been working on tackling some of these issues ever since

Read the full report

You said

You told us that you want to see information that is relevant to specific educational needs such as Dyslexia and Dyscalculia.

We did

In order to make sure that we are providing relevant information for everybody, with any kind of need, we constantly refer to our website analytics to make sure that we are picking up on specific search terms. We then make sure that those search terms will take a person straight to the correct support pages.


You said

You told us that you needed more clarity around Education Health and Care Plans (EHCPs).

We did

Last year we only had one webpage dedicated to EHCPs. After listening to your comments, we have gone on to publish information about the entire EHCP process and the support available to you, resulting in an additional 5 webpages of information.


You said

You told us that you would like to see some sentences reworded or rephrased in order to make them more factual.

We did

We have reconsidered our language and word choices in situations where an action is compulsory to reflect our legal obligations.


You said

You told us that you wanted to see all the different services, organisations and support groups listed on webpages that are relevant to your child or young person.

We did

We are currently working with the Hertfordshire Directory team to ensure the quality and maintenance of organisation and service information and shall continue to link to this information from our webpages wherever possible.


You said

You told us that contact details for services or teams are not always obvious.

We did

We will continue to ensure that relevant contact details on individual service pages are presented clearly, and during times of disruption we make sure to display any details of advice lines or other temporary support networks that can help with quick queries and concerns. Where it’s not possible to provide specific contact details, we have our general Local Offer email address, where there will always be someone who can help with your query.


You said

You told us that you wanted to see more information about helping your child or young person prepare for the next stages in their life.

We did

We are constantly working with relevant teams and individuals to ensure that the information on our Preparing for Adulthood pages is up-to-date and accurate. We also have two ‘Experts by Experience’ on our team who are the voice of young adults with SEND, reviewing first-hand the accuracy of the information in this area of the Local Offer.


You said

You told us that you needed resources to help you support your child or young person with their learning from home.

You told us that you wanted to be able to have the option to leave more detailed feedback.

We did

We published our Resources Area which is full to the brim with usable documents, websites, apps and printable materials for families and professionals.


You said

You told us that you wanted to be able to have the option to leave more detailed feedback.

We did

We have a pop-up feedback poll on all webpages that allows you to both rate the webpage and add additional details. We also have our own online research group composed of parents and carers of children or young people with SEND and young people with SEND aged 16 – 25.


You said

 You told us that you needed to know whether you could get childcare help.

We did

 We know that it is vital that parents of children with SEND are able to access regular childcare and wraparound care options and so we have a webpage specifically dedicated to this information.


You said

You told us that you needed more information and looking and specific definitions of types of special schools.

We did

We are constantly updating our information on special schools. You can view our updated special schools information here.


Our Experts by Experience

Excitingly in 2020 we also recruited two ‘Experts by Experience’ to join the team. Our Experts by Experience are two individuals with learning needs who we work closely with to help inform our decision making and understanding of exactly what it is our users need.

We have a whole host of projects lined up for our Experts by Experience and will be sure to keep you updated on any changes that are happening collaboratively.

Feedback from focus groups or sessions

SEND Online Feedback Group

The surveys and tasks that our Send Online Feedback Group have completed, help us to constantly develop a better Local Offer website structure that should make it easier for SEND families to find the information they need with less hassle. You can learn more about the SEND Online Feedback Group or how we worked together on building a better website structure.

Herts Parent Carer Involvement (HPCI) "look and feel" session

We ran a session with representatives of the Herts Parent Carer Involvement (HPCI), asking- what did they like or dislike about the Local Offer website? What did they think of the homepage? We also showed examples of other Local Offer websites that had been recently improved. The feedback from this session we included in our 'look and feel' research along with surveys completed by the SEND Online Feedback Group. You can read our blog post on how we developed the new look and feel of the improved Local Offer website here.

Ask, Listen, Do

Ask, Listen, Do is a project led by NHS England that aims to make it easier for people with SEND and their families to issue feedback, voice their concerns or make a complaint. The initiative aims to support organisations to learn from and develop better ways of using feedback to help improve services across education, health and social care.

We (Hertfordshire County Council) are working in partnership with NHS England on the Ask, Listen, Do project. 

For more information visit NHS England or you can view the easy read leaflet.

Page was last published on: 12/06/2020 10:49:29

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.