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Contact us

Emergency out of hours contacts

Children's social care emergency, out of hours service - 0300 123 4043
Adult's social care emergency, out of hours service - 0300 123 4042
Highways emergency, out of hours service - 0300 123 4047

Our telephone lines are open Monday to Friday, 8am-8pm and Saturdays, 9am-4pm.
Lines are closed on Sundays and public holidays.

General enquiries:

Call: 0300 123 4040
E-mail general enquiries
Text Message:
07797 870591
Textphone: 0300 123 4041

Calls to 0300 numbers cost no more than a national rate call to a 01 or 02 number.

Our address and directions

SignVideoSignVideo is our online, live British Sign Language (BSL) video interpreting service which allows a deaf customer to call through to our Hertfordshire County Council customer services call centre. The SignVideo service is available Monday to Friday 8am-6pm.

Our contact details are also available in British Sign Language (BSL).

Our telephone interpreting service is available to help people who call us and can't speak English.

 Know the service you want?

Adult social careAnti-fraud service
Archives and local studiesBirths, deaths, marriages & citizenship
Blue badgeBus passes
Children's services and schoolsComments, compliment or complain
County CouncillorsDistrict and borough councils
Driving coursesFire safety enquiries
HertsHelp - our local advice serviceHighways
LibrariesPlanning enquiries
Trading standards Waste and recycling

Adult social care

Request social care help for yourself or someone else, request help if you are a carer, Pay your social care invoiceApply for Meals On Wheels and report concerns about care homes, home care, supported living, day services, flexicare or any other social care provision.

Call: 0300 123 4042

Hertfordshire Equipment Service
E-mail Hertfordshire Equipment Service - to return equipment
Call: 01707 292555

Anti-Fraud service

Report fraud
Call: 0300 123 4033

Archives and local studies

E-mail archives and local studies
Call: 0300 123 4049

Births, deaths, marriages & citizenship

Book an appointment to register a birth, marriage, civil partnership or death. 

E-mail Registrations Team
Call: 0300 123 4045

For Citizenship and Change of name deeds queries:

E-mail the Citizenship team 
Call: 01707 897396

Blue badge

Apply or renew  a blue badge.
Email the blue badge team
Call: 0300 123 4042

Bus passes

Apply or renew a bus pass. 
E-mail Bus Pass Team
Call: 0300 123 4050

Children's services and schools

Report child protection concerns
Call: 0300 123 4043

School admissions, check term dates,  review school transport and more.
Call: 0300 123 4043

Find childcare providers and early years funding information

Apply for free school meals
Call: 0300 123 4048

Comment, compliment or complain

Email us
Call: 0300 123 4040
Our address and directions

Contact a County Councillor

Find your Councillor
Write to a MP, MEP, County or District Councillor

District and borough councils

District and borough councils manage council tax, bin collections, housing and parking.

Driving courses

Book a driving course
Email the driver training team
Call: 0300 123 4035

Fire safety enquiries

Book a free home fire safety check
Call: 0300 123 4046


HertsHelp is our service to help you find local help, advice or information

E-mail HertsHelp
Text "hertshelp" to 80125
Call: 0300 123 4044


Report a road, footpath or streetlight fault, find out about roadworks and more. 

Email the Highways team
Call: 0300 123 4047


To renew or reserve a book, find opening hours, book a library computer  and more.

E-mail the Libraries team
Call: 0300 123 4049

Planning enquiries

Your district or borough council manage enquiries relating to new houses, extensions, shops and buildings.

E-mail the planning team for enquiries relating to minerals, waste and county council property such as schools and fire stations.

Trading Standards

Public enquiry number
Call: 0345 4040506

Business enquiry number
(Open Monday - Friday 10am-1pm)
Call: 01707 292429

Waste and recycling

E-mail WasteAware
Call: 0300 123 4051

Find your nearest tip

Your district and borough council manage bin collections.